North Central Ford

Service customer service = none Called in the morning to get an appointment for an oil change and state insoection; was provided an advisors name and confirmation of the oil change s Called in the morning to get an appointment for an oil change and state insoection; was provided an advisors name and confirmation of the oil change service and reminded of other "needed service items". I reminded the phone rep of the state inspection and that I've have not been to North Central Ford in nearly 5 years so she was unlikely to know my service needs. Off to the dealership. Wait in service drive for some time, but no one came out to assist, so I went in and was greeted from afar by one advisor behind a desk. Asked for the advisor who I was assigned, was informed he no longer worked there. Another bad sign, I was told to wait at my vehicle and someone (there are 5 or 6 advisors all sitting at desks not working with any customer) would be with me shortly. Ok. So after sitting in the drive for a bit, I gave up and left. I was there as I get blasted with $9.99 oil change coupons. Not worth the trouble, so I returned after that to the dealer I've worked with for the past 5 years; greeted immediately upon arrival. Can't tell you anything of the service quality as I could not even get past the poor customer service prior to servicing. More

One Sonic One Expierence not so good Mr. D'Angelo After three months of looking, reviewing, comparing, I finally found a luxury vehicle with the right make, model, year, exterior, interior, options, m After three months of looking, reviewing, comparing, I finally found a luxury vehicle with the right make, model, year, exterior, interior, options, mileage and a reasonable price. It was for our anniversary since my wife enjoy traveling by car at our age. Got pre-approved from my bank. Had an expensive, independent pre-purchase inspection, checking body, mechanical and all options working. Then verified the vehicle was not disqualified for the factory warranty and had free maintenance for the remainder of the warranty with my local new luxury car dealer. Agreed to purchase the vehicle and to send me the purchase order and copy of title for the pre-approved loan. Was asked to wait one more day by the sales rep because after so many days and no serious buyers, the price would drop. Got an auto-notice the next day the price dropped $500. Sales rep called and let me know they sold the car the night before, just a few hours after we last spoke. My One Sonic Experience was a waste of time and money not to be repeated. More

Wonderful We had a stellar experience here! We had already looked around at some other places. We were of course concerned (like most people) with going to deal We had a stellar experience here! We had already looked around at some other places. We were of course concerned (like most people) with going to dealerships that were going to be pushy or dishonest. Not so, here! Every person we came in contact with from the lot to the financing was super sweet, helpful, patient, and happy. We had a genuinely good experience. Highly recommend! More

North Central Ford I recently wrote a scathing review of North Central Ford. I wrongly assumed they were avoiding dealing with my concerns when, in fact, they were care I recently wrote a scathing review of North Central Ford. I wrongly assumed they were avoiding dealing with my concerns when, in fact, they were carefully evaluating and researching my issues. When they did make contact, their response and solution to my concerns was really teriffic. Their communication with me was clear, knowledgable, transparent, empathetic and absolutely aimed at a very productive win-win. I simply couldn't be happier. If you are considering the purchase of a new Ford or having your current vehicle serviced, may I suggest you seriously consider giving North Central Ford a call. You'll be happy with the result. More

Dishonest I was given a price on a car tonight, which I reviewed twice over the phone with Michael. When I went to the dealership, the "Sales Manager" started I was given a price on a car tonight, which I reviewed twice over the phone with Michael. When I went to the dealership, the "Sales Manager" started to tell me his version of the car price, beginning with the over $800 destination fee which was not part of the pricing Michael provided. I was upset and showed the Sales Manager the agreement made over the phone and that was not honored or acknowledged. He just wanted to review his version of the price with me. I left the dealership immediately. I also called and left a voice message for the General Manager. I hope he returns my call with an explanation as to why the sales person on the phone and the sales manager provided different prices. More

oil change and tire rotation People are great and always take care of me and my car. Would recommend this dealership to everyone. Both of my daughters (and their husbands) also People are great and always take care of me and my car. Would recommend this dealership to everyone. Both of my daughters (and their husbands) also use this dealership. More

GREAT CAR PURCHASE EXPERIENCE EXCEPTIONAL STAFF,PROFESSIONAL AND CARING, FROM RECEPTION,SALES AND SERVICE! LOVE THE SHOWROOM...VERY CLASSY AND ENVIROMENT INDUCIVE TO PURCHASING VE EXCEPTIONAL STAFF,PROFESSIONAL AND CARING, FROM RECEPTION,SALES AND SERVICE! LOVE THE SHOWROOM...VERY CLASSY AND ENVIROMENT INDUCIVE TO PURCHASING VEHICLES CONTINUE THE GREAT WORK! More

Service experience My recent experience at North Central Ford on the servicing of my car was great. Even with the backlog of cars ahead of me, they were able to get me b My recent experience at North Central Ford on the servicing of my car was great. Even with the backlog of cars ahead of me, they were able to get me back on the road in 1 hour. The customer lounge area is nice with comfortable seating, tables, watching TV, complimentary coffee and water, friendly staff and the showroom area is clean. I will continue to go to North Central Ford for my car's routine maintenances and with their close proximity to my work, I do like their shuttle service drop off and pick up service when I need it. Thank you North Central Ford for all you do! More

Bought a 2016 Escape in record time Fourth place to shop, wasted time on the other three. My experience was not at all like what buying a car has come to. It was a pleasant experience an Fourth place to shop, wasted time on the other three. My experience was not at all like what buying a car has come to. It was a pleasant experience and I will purchase any future automobiles with North Central Ford. Notice I said with and not from, that's the way you feel while shopping at this dealership! Thanks Again! Tom More

Scott Nieto Mustang I was pleased with the service for my Mustang. Ronnie Ralph was very helpful and accommodating to my needs. I will be sure to return to this dealers I was pleased with the service for my Mustang. Ronnie Ralph was very helpful and accommodating to my needs. I will be sure to return to this dealership if I have any more problems. More