North Central Ford

Excellent Service Roy Coleman took very good care of me, and got my truck in and out quickly, which is important for me because I waited on it, and as a self-employed s Roy Coleman took very good care of me, and got my truck in and out quickly, which is important for me because I waited on it, and as a self-employed software developer, time means money. Everything was done well and as expected, so I had an excellent experience and received quality service. I would highly recommend Roy and NCF to anyone. More

Great experience Doug and Joe made the unpleasant experience of car shopping as painless as possible. Esteban in finance was great too. The worst part of the whole e Doug and Joe made the unpleasant experience of car shopping as painless as possible. Esteban in finance was great too. The worst part of the whole experience is this stupid survey. More

No pressure, friendly staff Damita was fantastic. She spent time with my wife, who was very uncertain about getting the new car, and related to her with the utmost friendliness Damita was fantastic. She spent time with my wife, who was very uncertain about getting the new car, and related to her with the utmost friendliness and courtesy, answering all her questions and leading her through the features. We chose one vehicle but decided to wait overnight while considering whether we would trade in the old car and go for a more expensive model, or keep the old car and go with the original vehicle we chose to be shown. This was just fine with the sales lady, Damita, and we did not have any pressure of any kind from either her or the manager on duty who also greeted us and spoke with us. Sale completed the following day and we are very happy with the new vehicle. Also came back to visit Damita, and she was as gracious as always. Very happy experience overall. More

Poor Customer Service at the Service Center Cashier's Desk Roy from the Service Center called at 7:45 AM Saturday to inform me that my vehicle was ready for pickup. It had been in the shop for 6 days for an i Roy from the Service Center called at 7:45 AM Saturday to inform me that my vehicle was ready for pickup. It had been in the shop for 6 days for an issue that they were unable to fix. When I arrived at the Dealership at 11:00 AM, there was a line as usual at the Cashier. After waiting in line, the Cashier said they the paper work would take an additional 8 minutes to print and that she would come find me in the waiting room. 30 minutes later, I stood in line again just to find out she had done nothing. At that time, she did page the "acting" Service Manager, Charles. Charles could not find the paperwork either and went as far as to question whether I even received a call that the vehicle was ready. He later found the paperwork on Roy's desk and put us back in line. However, he said we would need to wait for another cashier 's approval who had stepped away. He had no problem charging me for the full diagnostic fee after having me wait all week as well as wait to pick up my vehicle while the cashier did nothing to help. We have purchased several vehicles here and use the Service Center regularly. It appears that our business is not appreciated at all. More

Great job!! Roy Coleman, assisted in the process of the steering recall on my 2012 Fusion. Initially, it was going to be a two-day wait, so I was very surprised w Roy Coleman, assisted in the process of the steering recall on my 2012 Fusion. Initially, it was going to be a two-day wait, so I was very surprised when I came to pick it up to find the service completed. The explanation given and the service received were very professional and handled in a timely manner.... with a smile!! Great job!! More

The best dealership service I've ever experienced I've owned autos since 1965 and most of my relationships with car sales and service have been mediocre to downright unpleasant. Finally, I discovered I've owned autos since 1965 and most of my relationships with car sales and service have been mediocre to downright unpleasant. Finally, I discovered North Central Ford in 2010. My auto has never been serviced by anyone else in the subsequent years. I have nothing but praise for the entire staff: they listen, they communicate and perform without flaws. I highly recommend North Central Ford to anyone looking for a better dealership experience. More

Excellent Service Jim Ayo was more than helpful. He explained to us what needed to be done in simple terms and gave us options. He also offered complementary services d Jim Ayo was more than helpful. He explained to us what needed to be done in simple terms and gave us options. He also offered complementary services due to our specific problems. Elaine Randall More

Save yourself headache Picked my truck up today. After several weeks of fighting with them to fix the truck and correctly (not just unplug things that don't work right) we g Picked my truck up today. After several weeks of fighting with them to fix the truck and correctly (not just unplug things that don't work right) we got it back today. Not $1 covered by the warranty. Took it to the car wash on my way home because this dealership doesn't give your vehicle back all nice & clean like others d. While my vehicle is in neutral rolling through the car wash I am all Of the sudden getting rained on with soap suds. They left the moon roof open but closed the vent shade. Yea, my whole headliner is stained with green car wash soap and now my amp is shorting out. Please please please - go somewhere else. More

Try a different dealer I was searching for a Focus ST and saw that North Central Ford had three in stock. I ended up purchasing one and it has been the worst dealer experien I was searching for a Focus ST and saw that North Central Ford had three in stock. I ended up purchasing one and it has been the worst dealer experience I have had to date. After agreeing to buy the car (this is at 9pm), we were left waiting for the finance guy for over an hour. We finally made it into the finance guys office around 11:00pm. Our salesman apologized and said he would send us something due to the long wait. He never did. Then before driving off the lot the car had a door ding. They said they would fix it free of charge, and that he would put it in the paperwork. They never called to set up an appointment and it took calling them 4 times just to set up an appointment to fix it. When we took the car in, they said our plates had arrived. So I took the car to get the door ding removed and the plates installed. They fixed the ding but LOST my license plates... So they invalidated the set of plates and requested new ones. I'm still waiting. Unbelievable, try another dealer who cares. Terrible Service More

new car sales is the worst Tried numerous times to contact new car sales about purchasing a vehicle all I got was voicemail with no return call it seems like nobody works there. Tried numerous times to contact new car sales about purchasing a vehicle all I got was voicemail with no return call it seems like nobody works there. The general sales manager wouldn't even give me the time of day. More