North Central Ford

We had been in the market for a new vehicle for a couple of weeks when we came to North Central Ford. We had found a vehicle we were interested in on their website and came to the lot to look at that partic of weeks when we came to North Central Ford. We had found a vehicle we were interested in on their website and came to the lot to look at that particular vehicle. When we arrived we found other vehicles that we had not seen online. We weren't on the lot more than a few minutes when we were greeted by Willie Causey. He was friendly and casual. We told him what we were looking for and he presented us with several options. The first was out of our price range, and once we told him that, he only presented us with options that were in our range. He did not push to get us into something more expensive. When we found one we liked, he went with us on a test drive and made good conversation with us. We felt like we were riding with a friend. After returning to the dealership we inspected the vehicle further. Willie was very knowledgeable about the vehicle, but in an effort to be thorough, we asked if it would be possible to put the vehicle on a lift in the maintenance shop to check out the mechanical condition. Willie made that possible and even had one of the mechanics come over and look at it with us and explain what to look for and where to look. After we were satisfied that it was the one we wanted, we went with Willie to discuss terms. Again, he was friendly and fair with us. He got us a great trade in value, and got us a great price on the vehicle. We were comfortable and impressed with Willie all through the process. If I could give him 10 stars, I would. He did an excellent job. We worked with Kevin Logan for financing. He was also friendly and very knowledgeable. He made sure to explain thing accurately and completely, and answered all our questions more than sufficiently. The entire process was pain free and very very positive. Even walking through the office we were greeted by other employees who were all friendly and respectful. Before coming to North a Central Ford, we had a very negative experience with a different dealership and we were very skeptical about dealerships. The people at North Central Ford restored our faith in dealerships. Willie even walked us through how to use all the new features on our new SUV. This dealership is a cut above the rest. A truly outstanding place to do business. I recommend considering this dealer to everyone who is in the market for a new or used Ford. We did not leave with the vehicle we came to look at, we left with a better one! Outstanding job North Central Ford!! More

Most enjoyable car buying experience ever....went in to buy a car for my daughter and her husband and ending up trading in my pick up too. The guys were willing to do whatever it took to make both deals buy a car for my daughter and her husband and ending up trading in my pick up too. The guys were willing to do whatever it took to make both deals but there was NEVER any pressure through any of the process. Unlike most dealerships I have dealt with, these guys seem to genuinely enjoy their job, each other and helping customers! More

Just wanted to do a test drive of a 2014 Escape. The salesman Chris was very accommodating and respectful. I did not feel pressure or impatience with my questions and my desire to only test drive. He salesman Chris was very accommodating and respectful. I did not feel pressure or impatience with my questions and my desire to only test drive. He let me drive both an Edge and an Escape. Later, the manager was polite and very engaging. I was so impressed with the level of respect I was receiving, considering I had basically stopped by on the way from my swim workout. I was not dressed like I had money at all. A few days later the top sales manager called me and asked if everything went fine and offered me to come out for more test drives and even offered longer solo test drives if I was interested. I can only summarize by saying, their professionalism and respect was more than I had ever imagined and if they had the car that was right for me, they would be the first to get my business. The one thing the car industry is still short of are car dealers who respect customers. This dealership is an asset to the Ford brand. ....a good name is better than fine riches - Proverbs More

I first spoke to brad via email. I was interested in a certified edge they had on the lot. When I arrived he had the edge pulled up. He explained how aggressively north central ford prices vehicles to g certified edge they had on the lot. When I arrived he had the edge pulled up. He explained how aggressively north central ford prices vehicles to get more volume. I researched to keep his price honest, and the edge was about 2000 below what ad researched, and was certified with warranty. I was treated right at this dealership. Brad Cook is my car guy! More

When I made my request through USAA for a new explorer I was contacted by Sean the Internet director in just a few minutes. He stated that Felicia my Internet mgr was with another guest and he would be hap was contacted by Sean the Internet director in just a few minutes. He stated that Felicia my Internet mgr was with another guest and he would be happy to help so I didn't have to wait. Sean answered my questions and I scheduled an appointment so my wife and I could test drive, and look at the explorer. When I arrived the explorer I asked about was backed in and ready. A sales lady walked out with a smile, and introduced herself as Felicia. Long story short, it was a great experience, we love our new explorer! This was a transparent and easy buying experience. More

Found out my first oil change was free, and washed my car to boot! I like free! Brian was very helpful. Appreciate the great service! to boot! I like free! Brian was very helpful. Appreciate the great service! More

I had an excellent experience and was very happy with the friendly staff. This is the second car purchased from North Central Ford because the first was such a great experience. friendly staff. This is the second car purchased from North Central Ford because the first was such a great experience. More

Norm is well organized and knows his material. He is detailed. I didn't have to play dealer sales games - he went thru all available incentives to make sure no discount was left out. If I had any regr detailed. I didn't have to play dealer sales games - he went thru all available incentives to make sure no discount was left out. If I had any regret, it was not learning more about the options - it is much cheaper to get something like a tow package WITH the purchase, than aftermarket, for example. I was so worried about price, I tried to turn down every option. I did not even want satellite radio - I was very certain about this - but the model I wanted had it included so Norm tried to assure me I would like it.. and apparently the entire family loves it, along with the car. More

Mr. Causey is probably one of the best employees of North Central Ford...friendly. ..this is my second purchased from him and wouldn't hesitate to come back. Central Ford...friendly. ..this is my second purchased from him and wouldn't hesitate to come back. More

I recommend North Centeral Ford because of the great service Terry Gibson provided. In my own business I realize that great employees can make or break a company. Car buying can be one of most difficu service Terry Gibson provided. In my own business I realize that great employees can make or break a company. Car buying can be one of most difficult & fustrating transaction; Terry made it pleasant by answering all of my ridiculous questions and setting expectations. I am very happy with my purchase decision. More