If you only want to know my overall rating of my
experience, count the stars.
If you want my review of my entire buying experience, with North Coast Auto Mall, Bedford, Ohio, please continue readi
experience, count the stars.
If you want my review of my entire buying experience, with North Coast Auto Mall, Bedford, Ohio, please continue reading:
My Contact Person/Sales Representative, at North Coast Auto Mall - Bedford, is Moe Bodar. I say, "is", because I can still contact him even though the sale is completed. He also sent me a 'Happy Birthday' email, after the transaction. Although it was a joint effort, Moe Bodar is the main reason for the 5-star rating. I reside over 200 miles away from the dealership, so I rented a car to go collect my car. Moe came to the rental office to pick me up in my car, so I would have the opportunity to test drive it on the way back to the dealership. As I drove, he explained different features of the vehicle. After we returned to the dealership, he lead me through completing the sale. There was a hiccup: I couldn't contact my insurance provider. Moe waited, patiently, while I attempted to contact my insurance agent, up to and including when I had to contact the 1-800 number. (The representative I was placed in contact with stayed on the phone to insure the dealership received the proof-of-insurance email.)
I went to the finance department and was told it would cost $180 more than what I had understood it would be. I was informed that I had been previously made aware of this change. (In their defense, they sent an email, but I get lots of email, so it is possible that I could have missed it.) Then, I had to provide the down-payment - originally, it was no-money down, but they put me with a more legitimate financier wherewith a down-payment was required and the length of the loan was shortened. Fortunately, the interest rate was decreased. Thus, the down-payment went from $0 to $2,500 to $2,575. The $75 was for the fee of using a credit card -- which is understandable: why should they have to pay a hefty fee to collect money paid by a credit card? The person from the Finance Department, who was helping me, informed me that he was not well-versed in this form of payment and, as such, requested assistance from a coworker. I was using multiple cards and told them that I wanted to put the entire $75 fee on the last card. Although they said, "OK", it didn't work out that way but, rather, a percentage was charged to each card. Thankfully, I had enough to cover it.
The fuel tank was almost empty, when I took possession of the vehicle. The dealership filled it halfway. (In my opinion, any investment in their product, over $10K, should be thanked by a full tank of gasoline. Especially in my case, since I traveled over 200 miles to purchase from them.) During my trip back home, I encountered a snow storm. Despite 4-wheel drive and the heavy weight of the vehicle, it was difficult to operate in the snow. After returning home, I discovered the reason I had so much difficulty with the snow: the vehicle has summer tires. It would have been good to know this before I got on the highway.
*Extra $180 bundled into financing
*Falsely informed that credit card fee could be applied to one card
*Only half tank of gasoline
*No heads-up on summer tires
*Wonderful, no-pressure buying experience
*Relatively easy Auto Financing
*Good after-purchase follow through
I highly recommend North Coast Auto Mall - Bedford!