I have always dreaded buying a used car. North Coast Auto Mall changed my mind about the whole process.
My positives: the vehicle I was interested was actually In stock when I showed up, Gary my sales associate helped me look at other comparables without pushing a higher vehicle, my trade in was in line with KBB value, Nick went over the extended plans with me without being pushy and trying to upsale when it wasn’t in my budget, vehicle was prepped and detailed nicely.
My negatives: waiting for paperwork process to finish the deal. I understand this is a first come first serve and it takes time to get everything prepped so not much you can do about that. One positive is that the finance guy who steered me thru the contract and paperwork was great and explained every document without over explaining.
Very pleased with my experience and will return to North Coast in the future.