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North Coast Mitsubishi of Akron
Akron, OH
2,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,128 reviews
December 31, 2016
Great very helpful they did over and above what was needed f Everybody that I dealt with at your dealership did a wonderful job to make it so I could purchase a car those are the type of employees that you build Everybody that I dealt with at your dealership did a wonderful job to make it so I could purchase a car those are the type of employees that you build your business around More
by Timothy Wiggins
Employees Worked With
Ameer Azzam, Bob Haasz Jr.
December 31, 2016
Awesome service My husband and I went up to get a certain car we found online , it was the only car we looked at . Mike M was our salesman and he went beyond expecta My husband and I went up to get a certain car we found online , it was the only car we looked at . Mike M was our salesman and he went beyond expectations to make sure we went home with the car we wanted. They were very open and willing to work with us on many things. Also, thank you to gary who was the final say in letting us.take our car home that night. More
by Cmohrbacher
Employees Worked With
Michael Mazur, Bob Haasz Jr.
December 29, 2016
Pretty forthright. Both Gary and RJ appeared very forthright with their approach to a customer. They were very forthcoming with the information they had on hand and nar Both Gary and RJ appeared very forthright with their approach to a customer. They were very forthcoming with the information they had on hand and nary an attempt to conceal or hide any pertinent information that they might have. In effect, they offered up information to assist me to come to an informed descision that I had been unaware of. RJ was respectful and fascillitating to offer an opportunity to take the vehicle up to Cleveland to have our mechanic check it out. Bob Haasz with a mountain of paperwork, made every effort to explain the details of our contractual obligations. He did not tempt us into fiscal irresponsibility nor pressure us with extended plans. There is not much room for negotiation at this dealership; but they ask the right question, "can you find a comparable vehicle at a better price?" We could not. I believe, that any reader of this review, should check this place out. More
by Honda
Employees Worked With
Rodney James, Bob Haasz
December 29, 2016
Honesty can never be understated..happy I met Tony!! I wasn't expecting to buy a car when I walked in. I had my guard up based on my past experiences with car salesmen. I worked with Tony, he was so nice I wasn't expecting to buy a car when I walked in. I had my guard up based on my past experiences with car salesmen. I worked with Tony, he was so nice and upfront that I drove off in my new Audi! Everything was explained to me and there were no surprises. I can see why he has all these great reviews! He's the kind of guy you enjoy working with!! More
by Reenii143
Employees Worked With
Tony Susnjara
December 29, 2016
Stellar Salesman Tony was very knowledgeable and extremely helpful. He asked questions in terms of what features I was looking for and provided recommendations. He p Tony was very knowledgeable and extremely helpful. He asked questions in terms of what features I was looking for and provided recommendations. He provided excellent customer service and was the primary reason I purchased my vehicle here. 5 star service! More
by Audi16
Employees Worked With
Tony Susnjara
December 29, 2016
Great service, excellent communication from Mike We shopped around for a used car, and kept coming back to Mike for information. He was very helpful, and he always made time to answer my questions. We shopped around for a used car, and kept coming back to Mike for information. He was very helpful, and he always made time to answer my questions. When we came to test drive, Mike had the car ready for us and made the whole process extremely easy. Bob did the financial paperwork, and he was just as open and easy to talk to as Mike. We were presented with some financing options which Bob reviewed, and we did not feel like we were pressured to purchase something that did not fit our plan or budget. Overall an excellent experience. For our next vehicle, we'll probably start with Mike! More
by FinleyvilleBuyer
Employees Worked With
Michael Mazur, Bob Haasz Jr.
December 29, 2016
Buying a van Little bit fare for me from Chicago but it worth And they are waiting for me after work more than a 1 houre because a deaden make at a time befo Little bit fare for me from Chicago but it worth And they are waiting for me after work more than a 1 houre because a deaden make at a time before they closed Thanks Moe & Igor More
by Armend Sojeva
Employees Worked With
Moe Alghofari
December 29, 2016
Awesome car buying experience Awesome customer service, everyone had a smile on their face. Felt comfortable the whole time. Wasn't pressured into anything I didn't want. Was in an Awesome customer service, everyone had a smile on their face. Felt comfortable the whole time. Wasn't pressured into anything I didn't want. Was in and out in about an hour with an awesome car. Thanks again to everyone at North Coast Auto Mall. More
by KnKBucksar
Employees Worked With
Michael Mazur, Amy Fisher
December 28, 2016
Blew me off I strongly recommend you do not go to this dealership. About a week ago, I test drove two Cadillacs. Both of which had "dirty" CarFaxes. At first, the I strongly recommend you do not go to this dealership. About a week ago, I test drove two Cadillacs. Both of which had "dirty" CarFaxes. At first, the salesman was very nice and helpful. However, things quickly took a turn for the worst... It took the salesmen 45 minutes to pull the vehicle around. The key fob batteries were dead. Then he proceeded to tell me that the vehicle had only been sitting on the lot for one month - I know that's a lie. Key fobs don't die within a month. By the time they got the vehicle around to me, it was night time. I presume this was to hide all of the vehicle's defects which I spotted many of them anyway. I took the vehicles for a test drive and both were nearly out of fuel. I couldn't test either one out to the extent I wanted them to. By the time myself and my family got back to the dealership, it was near closing. I was not given full attention while they processed my credit application. Once he looked over my application, he was no longer helpful and rushed me out of the door before I was even able to get a response. They hard pulled myself and my co-signer's credit 4 times and never bothered to call me back. He assured me he would call me back by 10:30am the next day. I called them 5 times and was ignored every time. Even if the credit application was denied, I had enough cash on hand to purchase the vehicle outright. My hope was to build my credit but put a high down payment down - but I never expressed this to him as I wanted to see what my options were first. I'd also like to remind NCAM that it is illegal to pull someone's credit and not provide them a reason for denial - which I presume I am denied, or else they would have made sure to return the calls. Unfortunately, due to the way I was treated at this dealership - I will not return to any dealership associated with North Coast Auto Mall. This is not the first time NCAM has ignored me, two other NCAM dealers have done the exact same thing. I was extremely patient with this salesman and polite, and I continued to give him the benefit of the doubt... but I was obviously wrong. I will go to a real dealership next time. Edit: After this review, another salesman called me. He explain that I was denied and that there was nothing he could do for me. I am not upset that I was denied. I am upset because I was ignored. He asked me if I would change the review, and I told him no - because I do not recommend this dealer. After that, he was no longer kind and when I told him why he was upset. He told me there's nothing they can do because they aren't the one's denying credit. Again, it has absolutely nothing to do with being denied - I had the money to purchase the vehicle outright. It has to do with the way I was treated. It is a shame that I wasn't able to get a response until a review was posted. More
by umcc05
Employees Worked With
Ameer Azzam
December 27, 2016
Great buying experience Steven Green was the sales man who assisted my wife and I. We went in with a vehicle in mind and Steven was a very friendly and was not trying to pres Steven Green was the sales man who assisted my wife and I. We went in with a vehicle in mind and Steven was a very friendly and was not trying to pressure us into a sale. Very straight forward and answered all the questions we had. Bob helped with the financing. Although I'm happy with the purchase overall I wish I would have gone over the finer details of the loan, specifically some of the charges and fees that were questionable.. it was late and passed closing hours so I didn't take the time that I should have. More
by Gsx018
Employees Worked With
Erica Smith, Steven Green, Bob Haasz Jr.
