North Coast Mitsubishi of Akron

Went Above and Beyond! We had been to several dealerships and received sub-par service as well as a big run-around. My husband suggested that I take a look at Northcoast in We had been to several dealerships and received sub-par service as well as a big run-around. My husband suggested that I take a look at Northcoast in Akron as he had heard they have great cars and salespeople that work hard to get you into the car you want. I went online and used their chat service to inquire about an SUV. "Mary" took down my information and I was contacted by Sarah shortly afterwards. Sarah was so warm and friendly and assured me that our experience would be much different with Northcoast...boy was she right! She took down our personal information so they could get started before our appointment that evening. She also assigned us Steve Green as our salesman. When we arrived for our appointment that evening, Sarah greeted us promptly at the door. I introduced myself by first name only and she remembered me from our phone conversation right away (I mention this because we had had a few experiences over the past week where no one seemed to know who we were or who could help us even though we had the names of people to ask for when entering some other dealerships in the area). Sarah got right to work seating us and introducing us to Steve. We spoke about a few vehicles we were interested in and ended up with a vehicle that we had always loved, but had always been out of reach for us, a GMC Acadia. Since we have a "tough" financing situation, Steve enlisted the talents of Ameer, who immediately put us at ease assuring us that he could help. He worked his magic and was able to work the deal and along with Steve, got us financed and out the door with the Acadia same night! I would like to again thank Ameer, Steve, and Igor for staying past closing time to wrap everything up and get us on the road in our new SUV! This is what true customer service is...working together by collaboration in order to help customers in a tough spot. I had pretty much given up because of the false promises and horrible service we had received at other area dealerships who wasted hours of our time, got our hopes up and never came through. You can be sure that we will be returning to Northcoast in the future and telling everyone we know about the excellent experience we had. Thank you all again! More

Great deals! Amazing customer care! I really want to thank Moe the sales rep!!! He went out of his way to help me get into a car that I not only can afford, but one that i actually love! I really want to thank Moe the sales rep!!! He went out of his way to help me get into a car that I not only can afford, but one that i actually love!! The whole team there is really nice and accommodating! Thanks so much guys!! I'll definitley be sending all of my friends and fam!!! More

Excellent business Friendly environment Hosted by Mr.Moe A.He was patient and oriented,very helpful found what me was looking! Purchasing was very satisfied finishing Friendly environment Hosted by Mr.Moe A.He was patient and oriented,very helpful found what me was looking! Purchasing was very satisfied finishing for me because of best manor highly professional business operated with Mr.Moe and Mr.Harass? More

Simple transaction - no issues Quick (relatively so for an auto loan) and painless. All disclosures were covered and the price was reasonable according to Edmunds. I was given tim Quick (relatively so for an auto loan) and painless. All disclosures were covered and the price was reasonable according to Edmunds. I was given time to walk the lot by myself and come back to them with any questions. No pressure to test drive something I wasn't looking for. More

Great Service Moe was very helpful , he made sure I got the car I wanted and drove away in my dream car at same day. Great team and excellent customer service Moe was very helpful , he made sure I got the car I wanted and drove away in my dream car at same day. Great team and excellent customer service More

Friendly, knowledgable , efficient and extremely competent Mike was a pleasure to work with, he knows how be professional and friendly while being extremely efficient and timely in his explanations and knowled Mike was a pleasure to work with, he knows how be professional and friendly while being extremely efficient and timely in his explanations and knowledge of his inventory. More

great experience good low pressure sales experience, informative, responsive to email and phone , good pricing willing to work with customer all the way to get them th good low pressure sales experience, informative, responsive to email and phone , good pricing willing to work with customer all the way to get them the automobile they are searching for, great financing options as well More

They gave me a chance I seriously have been having a hard time with banks because when I was younger I was irresponsible with a credit card and I'm still paying for it. But I seriously have been having a hard time with banks because when I was younger I was irresponsible with a credit card and I'm still paying for it. But I called in and I spoke with Moe and he was very enthusiastic with getting me into the car I wanted. I was determined that I was not going to talk to long if he was going to give me the run around and I end up leaving with nothing. But he assured me that I was approved and that I would definitely be leaving the lot in the car of my choosing. Needless to say I went the next day, filled out some paperwork and I was on my way within a few hours. If you're going to go, request Moe!...kind of cheesy but seriously. More