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North Coast Mitsubishi of Akron
Akron, OH
2,125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,125 reviews
April 04, 2019
Dishonest I was so excited to buy my 16 year old a car, and I thought I found the perfect car for her. I found a few problems (oil overfilled, sunroof seal prob I was so excited to buy my 16 year old a car, and I thought I found the perfect car for her. I found a few problems (oil overfilled, sunroof seal problem, fresh scratches on the bumper, suspension issue) that I asked to be fixed before I purchased the car, after repeatedly telling Mike that I was putting my 16 year old behind the wheel and safety was my BIGGEST concern. All the issues that I had were addressed but one, a sway in the rear of the car when running over an bumps. Service called me to tell me it was ready, so I inquired about that particular problem and was told they did not know what I was referring to but they would check. The car was then taken to Firestone (which I called and confirmed) for an alignment check (the alignment wasn't an issue). I was assured there was nothing wrong with car and it was fine. I had already signed my financing paperwork trusting that I would be told the truth, because after all car salesmen are so honest, right? Well I decided to take it to the Hyundai Dealer in Green to see what the real problem was, or if I was just crazy. I about fell on the floor. I had a third mechanic, a family trusted mechanic look it and he confirmed that Northcoast had "pad-slapped" the brakes. The rotors were sanded to make them look nice, but rusted from the inside out and there was a different set on the left than the right and yeppers, they put brand new brakes on them so it would look good. He placed the car on the rack and was not even able to spin the back tire. I had to have all four rotors replaced, and brakes. That's not all, 10 lightbulbs were out, including yellow bulbs that were supposed to be white. Why you ask? Well the lights out in the rear were broken during the painting that Northcoast did on the scratches on the rear bumper. How can you tell? There's still painters tape on them. I called and text, was asked to write an email by Mike so he could inquire up the chain. You can probably guess what happened......nothing. No response from Mike, or Miguel. I also signed my paperwork on 2/15/2019 and now have another inquiry from another finance company from 2/26/2019 after I explicitly told them I was already financed through Capital One and didn't want my credit run through any other companies. I have never purchased a vehicle from any other dealer but Ron Marhofer and I am so sorry that I thought I would save a few bucks and try Northcoast. I am a hardworking Mom of three with two jobs and college and all I wanted was a safe vehicle for my kid to get to school and practice. You get what you pay for. Safety checks are a part of Ohio State Lemon Laws, and if their mechanic didn't see the problem here he shouldn't be a mechanic. More
by llemonier08
Employees Worked With
Michael Mazur, Migel Ruvinov
April 02, 2019
2018 Ford Fiesta I am so impressed by this dealership. Marilyn was super helpful and they got me in and out quickly. I would recommend this dealership and will definit I am so impressed by this dealership. Marilyn was super helpful and they got me in and out quickly. I would recommend this dealership and will definitely be coming back myself. More
by Sdyer2018
Employees Worked With
Marilyn Carroll, Josh Kornet, Joe Palermo
April 01, 2019
Best by far This was the easiest sell I worked with Emily Ross she was amazing listened to everything I wanted and made sure every question was answered and every This was the easiest sell I worked with Emily Ross she was amazing listened to everything I wanted and made sure every question was answered and everything was explained in detail! Shes awesome I would highly recommend her and north coast to anyone thank you so much for this experience! Best by far I will be recommending everyone to her and north coast! More
by Ash1012
Employees Worked With
Emily Ross
March 31, 2019
Great They had a good selection of vehicles and the prices were all very reasonable. The customer service was very friendly and made the process go as fast They had a good selection of vehicles and the prices were all very reasonable. The customer service was very friendly and made the process go as fast as possible. More
by tylerkling97
Employees Worked With
Jonah Lydon, Brandon Boykin
March 30, 2019
Don't buy from them I applied for there buy here pay here they told me that my chreit would be my income so ask the to go ahead with the buy here pay here opson and I ca I applied for there buy here pay here they told me that my chreit would be my income so ask the to go ahead with the buy here pay here opson and I called Brandon back and no answer and his voice mail said I can't leave a message so I tried back and he answered and said he would call me back but three days later no call from him so I called back he said I will call you back then he called me back and said that I can't get a car because I have repo this year but I didn't but he wanted to argue about it so I hung up on him so don't buy from them there a bunch of liars month I Neve had a repo More
by pjfromohio
Employees Worked With
Brandon Boykin, John Nguyen
March 30, 2019
Straight forward We come in all ready knowing what we wanted and the price. Walked in and immediately greeted and within 10 mins we was test driving. Marcus was very f We come in all ready knowing what we wanted and the price. Walked in and immediately greeted and within 10 mins we was test driving. Marcus was very friendly and helpful. Will defiantly buy from him again. More
by Masonsred
Employees Worked With
Marcus Austin
March 28, 2019
She was great Great working with her great car fast working services and very nice and understanding she got my car scheduled and fixed at the exact time she said s Great working with her great car fast working services and very nice and understanding she got my car scheduled and fixed at the exact time she said she would More
by Kashley
Employees Worked With
Marilyn Carroll
March 28, 2019
Very helpful Marilyn was very helpful! She took her time with us and listened to our wants and needs! The manager was also very helpful and took his time with us! Marilyn was very helpful! She took her time with us and listened to our wants and needs! The manager was also very helpful and took his time with us! More
by Ckleintop1302
Employees Worked With
Marilyn Carroll, Migel Ruvinov
March 28, 2019
Marilyn Carroll I was really pleased with the service Marilyn provided for me. She was determined to make sure I got into the vehicle that was in my price range and t I was really pleased with the service Marilyn provided for me. She was determined to make sure I got into the vehicle that was in my price range and that I liked. She never gave up looking until she found one to fit my needs. She was very helpful and extremely friendly. Thanks again Marilyn for all your hard work. More
by Tboyce
Employees Worked With
Marilyn Carroll, Josh Kornet
March 22, 2019
Great experience! After much research, We found a truck online that we wanted to purchase. The entire team made the process as quick & easy as possible and we left with After much research, We found a truck online that we wanted to purchase. The entire team made the process as quick & easy as possible and we left with the truck the same day. We will be back to purchase another vehicle - this time for our son - in the near future....and we’ll ask for our salesman Mike to help us again! More
by Allen22
Employees Worked With
Michael Mazur, Josh Kornet, Migel Ruvinov
