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North Coast Mitsubishi of Bedford
Bedford, OH
2,700 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 30, 2016
Nicole G Great experience here at North Coast, wasn't sure what to expect when i pulled in.Window listed " Buy Here Pay Here" thought i might have had the wron Great experience here at North Coast, wasn't sure what to expect when i pulled in.Window listed " Buy Here Pay Here" thought i might have had the wrong place. Overall experience was great though, clean place and friendly staff.Nicole was great and made this a great experience. I have excellent credit if thats even a thing anymore, and they were able to get me a better rate then my bank whom i've worked with for years and many cars. The staff all worked together and help one another out. Thats what you get when you work with a business who is family owned. Corporate places are about quantity, not quality. I myself, am a small business owner and support others. Highly recommend Nicole and North Coast. More
by Dar
Employees Worked With
Nicole Gati
August 30, 2016
Paying to Delete Negative Reviews Two years ago I bought a car from here and it was an AWFUL experience including damage to the vehicle that is still present. A few days ago I receive Two years ago I bought a car from here and it was an AWFUL experience including damage to the vehicle that is still present. A few days ago I received a call from a representative stating that they're trying to improve on past customers' experiences. Fast forward to today, part of that PR push was offering me a $300 visa gift card as compensation. In return, I was asked to remove the negative review (pay for delete). However, apparently it is against company policy to send out the gift card until after the review is deleted (AKA, give them a higher online customer approval average and never see a dime of any promised compensation). This company has extremely shady business practices and if you filter your search of them by "only negative reviews" you'll see exactly what I'm talking about. Hurry though, the negative reviews might mysteriously disappear. My previous negative review: "Zero stars from sales to service!" This has been by far the worst car buying experience of my life. Sammy, the sales associate was great. No issues there. The sales manager (or whoever he is) was condescending and patronizing during our price negotiations and did not make me feel as though they were interested in my business. Then, two days later I received a shady call from the lady who drew up the paperwork claiming that I was undercharged and needed to come back in to re-sign contracts and refinance my loan. When I stated I wasn't comfortable with that I was abruptly hung up on. THEN, a week later I took my vehicle into the service department to have tint removed and car detailed per our purchase agreement. I was told that it would take 2-2.5 hours to complete the work. During this process the car was damaged where the windows and hard top convertible function are no longer working. No one would give my relative (who was waiting on the car) a straight answer until I called to inquire as to why it was taking so long (at this point it was was 6+ hours before i was given a rental). I then spoke to Rocko, the department manager, who was extremely rude on the phone and spoke to me like i was a petulant child who was wasting his time. Absolutely awful experience from sales to service. Save yourself a lot of hassle and take your business to one of the many other dealerships in the area. More
by AJHartline
Employees Worked With
Matthew from Customer Service
August 30, 2016
FINANCING Ms. Ross made me feel very comfortable. I knew there were going to be some challenges with my credit and she helped me overcome those objectives. She Ms. Ross made me feel very comfortable. I knew there were going to be some challenges with my credit and she helped me overcome those objectives. She made the process very easy and I felt like there was hope for me after all. She was very efficient and prompt with following up with me regarding vehicle, down payment, and payment options. More
by LASHAUNDA CARPENTER
Employees Worked With
Deetra Ross
August 30, 2016
Purchased 2 suvs and 1 coupe Excellent Experience I purchased a 2008 Range Rover and 3 years later traded it in for a 2012 Range Rover. Several months later bought a 2007 BMW m6. My experience was gre I purchased a 2008 Range Rover and 3 years later traded it in for a 2012 Range Rover. Several months later bought a 2007 BMW m6. My experience was great and very easy. I was very happy to work with Bret, the manager there. He was well versed and extremely knowledgeable in this process. I would recommend to all friends and family. More
by jdobrei
August 29, 2016
Will tell a friend about Jason Had a wonderful experience with Jason. Very sweet, helpful and patient. He worked hard to help me and even text me to ask how was everything going. V Had a wonderful experience with Jason. Very sweet, helpful and patient. He worked hard to help me and even text me to ask how was everything going. Very nice Customer service More
by Zanita Hicks
Employees Worked With
Jason Lindsey
August 24, 2016
BAIT AND SWITCH IS ILLEGAL IN OHIO You would think that a dealership on the Bedford Auto Mile would be motivated to do better business in order to beat the competition. I went in to th You would think that a dealership on the Bedford Auto Mile would be motivated to do better business in order to beat the competition. I went in to the showroom late in the afternoon, there was no other customers in the place. I told the salesman that I wanted to look at the 2004 Volvo XC90 they had on their website. I knew I had wasted my time with the salesman asked me if it was the low price on the vehicle that made me "want to go that way". When I said yes, he immediately informed me that car was no longer in his inventory. When I showed him that the car was still listed on their website, I was told that at least 6 cars were still on the site that were no longer available. This is bait and swich and it is illegal in Ohio to do this. I am making a report to the BBB and the Attorney General's office as well. All they are really doing is wasting their time and the customer's time as well. More
by Josie
Employees Worked With
I spoke with someone named Jason he didn't say his last name
August 22, 2016
Professional and Intelligent Working with Jason was amazing! He was very knowlegable about the industry and was able to help me make the correct decisions. We were unable to make Working with Jason was amazing! He was very knowlegable about the industry and was able to help me make the correct decisions. We were unable to make a deal, but he never pressured me into buying a car. He knew it was not a smart idea for me to purchase a new car at this time and didn't care about the sale and just wanted to help me make a smart decision. Will definitely return to work with him at a later date. More
by Chad Moutes
Employees Worked With
Jason Lindsey
August 18, 2016
Great Give them a rate of 5 because there customer services is wonderful.. I dnt have any problems when I go there always good vibes well sometimes I would Give them a rate of 5 because there customer services is wonderful.. I dnt have any problems when I go there always good vibes well sometimes I would recommend anyone to go there. They've help me. More
by Shatara
Employees Worked With
Bianca Ramjit
August 16, 2016
Lynda nelson Had a great service visit got me good deal on my parts Bianca was a great help and so was Chris. Thank u guys so much!! Had a great service visit got me good deal on my parts Bianca was a great help and so was Chris. Thank u guys so much!! More
by Olivia05
Employees Worked With
Chris adams, Bianca Ramjit
August 16, 2016
I wonder experience The visit I had today was great they took great care of me and my car I will tell all my friends to come to the repair shop here and get there car fix The visit I had today was great they took great care of me and my car I will tell all my friends to come to the repair shop here and get there car fix More
by Sharon Christian
Employees Worked With
Bianca Ramjit
