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North Coast Mitsubishi of Bedford

Bedford, OH

4.1
2,697 Reviews

500 Broadway Avenue

Bedford, OH

44146

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Showing 2,697 reviews

July 28, 2015

Michigan to Ohio for an Audi! Contacted dealer through email and Chip (Troy Bradford) got back to me almost instantly. Had answers to any and all of my questions. If I had any sor More

by newaudiman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 07, 2015 -

newaudiman responded

Taking back the previous rating! Car had issues and was informed it would be perfectly fine to drive back to Michigan and it was just a minor sensor. A check will be sent to me in the mail to cover part and labor. Once in michigan and sensor was installed the issue was not fixed. Chip told me to take it to my local European service center and get it diagnosed. Repair shop says parts were missing from an oil change causing low oil pressure the entire drive back to Michigan and now the motor should be replaced. I have been told over a week now that the dealer will be having a meeting discussing this matter. Before it was found that it was the motor that needed to be replaced they were all for helping me out. Also took them almost a week to contact the repair shop, or so they say. I will be confirming if they called the repair shop this weekend or Monday at the latest. Once I told the dealer (chip) this my response time from him was way to long. Not returning texts or emails. Not professional at all.

July 28, 2015

Train Wreck As my son and I attempted to make good out of a few bad visits to some earlier car dealership while shopping for a Suburban we happened across a listi More

by fred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 05, 2015 -

North Coast Mitsubishi of Bedford responded

This customer pulled in and looked at a vehicle that we just got in and was inline to go into our service department. The young man he referenced had only been in the business for three weeks and was supposed to be shadowing an experienced salesman. He was in over his head with this customer and the customer left a negative review. Auto World is an award winning dealer on Dealerrater. Kind Regards to all good people

Aug 06, 2015 -

North Coast Mitsubishi of Bedford responded

In addition to our previous public reply. This person states he already experienced a few bad visits at other dealerships. So, he was already having a bad day and decided to leave a negative review on an innocent young man that didn't have the experience to deal with an aggressive personality that this person demonstrated. I doubt he left any negative feedback on these other dealers, he was looking to take out his bad day on someone and young Thomas was the one that got in the way of this man's anger. Kind Regards to the good people out there. Auto World

July 27, 2015

Amazing My sales rep was Matt Abel he was absolutely amazing. Very honest, direct and helpful in the whole process. Very patient with me and was a great time. More

by Mbeasty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Fredricks, Matt Abel
July 27, 2015

Just bought my 3rd car from Nick at North Coast Auto Mall I found out about North Coast Auto Mall through a friend last September and have since worked with a gentleman by the name of Nick Ciocanelea who is a More

by skaternot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in finance, Nick Ciocanelea
July 24, 2015

Fair and straight forward I have purchased two vehicles from North Coast and have been completely satisfied both times. There is no smoke and mirrors, just straight forward de More

by Catmp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Shteyngarts, Matt Abel
July 21, 2015

skyler morgan I love north coast auto mall. Everybody there is awesome! I bought a Escape from adam and skyler and I'm so happy. Thank u everyone! More

by arithapwr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Fredricks, Skylar Morgan, Eric Miller, Adam Brooks
July 20, 2015

Quick & Easy Our dealer was Troy (Chip), and he was a tremendous help to us. We got a 2011 Hyundai and we could not be happier. We tested vehicles and he helped us More

by DAK23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 16, 2015

Great deal and experience! Friendly service and good pricing! Alex Niazon was a pleasure to deal with. The dealership even followed up to make sure I was still happy with my p More

by Andrey1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Niazov
July 14, 2015

2013 infinitig37x Lie about break work and even after they worked on the break the second time, it still makes noise. This will be the only car got rotor resurfaced More

by samy6544
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Ciocanelea
July 14, 2015

Rust issues! Well my car got delivered yesterday after getting here and looking at it havehaves rust all over it I have proven emails from Chip stating since I wa More

by Rick 4646
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chip and the general manager
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