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North Coast Mitsubishi of Bedford
Bedford, OH
2,702 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 20, 2013
Salesperson was rude in taking other calls while we were waiting for delivery. He was playing on his cell phone and tablet while we were waiting. Never gave a written quote for total cost of car to my nephe waiting for delivery. He was playing on his cell phone and tablet while we were waiting. Never gave a written quote for total cost of car to my nephew the previous visit so there was a big misunderstanding when he finally addressed us to collect the money. Never explained the DOCUMENTATION FEE in advance. Other sales persons were having a major conversation and yelling across showroom floor about a hockey game and whether others were capable of skating. One salesperson was eating wings on the floor and was just very unprofessional. We waited 1 hour and 45 minutes for a process that should have taken 15 minutes as this was a cash transaction with no trade. As you can tell, I would not recommend this dealership under any circumstances. In my previous profession, I sold cars for 2 years in the early 1970's and this behavior would not have been acceptable. I was trained properly by VOA and was very good at what I did. The entire dealership would receive an F. It it was going to take 1 hour and 45 minutes to deliver a car - Eddie could have suggested we visit a nearby restaurant or offered us coffee or soft drinks. More
by AmishAnnie
October 19, 2013
Everyone was very helpful, from Evelyn to Chris. I just needed a small car for my daughter. They were most helpful in finding me the right car. Judy needed a small car for my daughter. They were most helpful in finding me the right car. Judy More
by happytravels
Employees Worked With
Evelyn McLaughlin
October 17, 2013
I do have to say that Kenneth Johnson is by far the best salesman I've ever had! Not only was he knowledgeable and incredibly patient, he went above and beyond what a normal salesman would do. North Coast salesman I've ever had! Not only was he knowledgeable and incredibly patient, he went above and beyond what a normal salesman would do. North Coast Auto Mall is very lucky to have him. I had a lot of selections to decide from and Mr. Johnson was great with getting me what I wanted and most importantly, the price I wanted. The friendliness and quality of work given to me was exceptional. I'm very pleased and would definitely recommend this place.. Especially Mr. Kenneth Johnson. More
by jennfabes
Employees Worked With
Kenneth Johnson
October 16, 2013
I am still very stunned and surprisingly shocked with such great service and advice that Mr.Kenneth Johnson approached me with . I was amazed ! He is a amazing and is just a absolutely phenomenal salesma such great service and advice that Mr.Kenneth Johnson approached me with . I was amazed ! He is a amazing and is just a absolutely phenomenal salesman ! I can't wait to go back and see him again when I am ready and have fully made up my mind about what type of car that I really would love to buy ! I couldn't of asked for a better salesman and not to mention , extremely charming and good looking ! Way to go North Coast Auto Mall ! More
by Benzobradvica003
Employees Worked With
Kenneth Johnson
October 16, 2013
Dominique got me into a amg Benz in august. He was helpful and listened to every concern I had and did a lot of running back and forth for me. He even calls and check on me and my satisfaction with th helpful and listened to every concern I had and did a lot of running back and forth for me. He even calls and check on me and my satisfaction with the vehicle!! More
by sprintguynate
October 16, 2013
Dominique was first and foremost friendly. I came off as a difficult customer at First because I was very picky and not knowing what I wanted at all. I didn't get anything the day of my visit but he made i a difficult customer at First because I was very picky and not knowing what I wanted at all. I didn't get anything the day of my visit but he made it very easy for me to come again. It was such a great experience! More
by mslove2u2
October 16, 2013
Amazing customer service. Amazing salesman ! Walked n hoping and walked out happy!!!!! Wonderful! I will def go back and have him work with me (: gooooo Dominique!! hoping and walked out happy!!!!! Wonderful! I will def go back and have him work with me (: gooooo Dominique!! More
by Mariahriah
Employees Worked With
Dominique Henderson
October 13, 2013
Awesome experience! Jeff saw us walking on the lot and helped me find the car I'd seen online quickly. We went inside and with in moments were on a test drive. He knew the product as well as I did. And wa helped me find the car I'd seen online quickly. We went inside and with in moments were on a test drive. He knew the product as well as I did. And was able to get more info that made the car the much more appealing. Really made the process easy and stress free. Absolutely will return in the future and recommend to friends and family. Best prices out there!! More
by Redbrickhousfans
Employees Worked With
Jeff joublanc
October 11, 2013
I left feeling relieved. I'm very happy I went to this dealership due to the gracious customer service I received. All my questions were given unequivocal answers. Very honest and straight forward this dealership due to the gracious customer service I received. All my questions were given unequivocal answers. Very honest and straight forward and I definitely will recommend friends and family. More
by cmsbkb28
Employees Worked With
Jeff Joublanc
