North Coast Mitsubishi of Bedford

I have never dealt with a shadier operation that this one. I bought a Chrysler 300 from these guys off of eBay and right from the start, it was a bad experience. Now I have purchased cars over eBay be one. I bought a Chrysler 300 from these guys off of eBay and right from the start, it was a bad experience. Now I have purchased cars over eBay before, from private sellers and dealers, and the experience has always been at least satisfactory. With North Coast, there was no satisfactory involved. When I first called about the car to buy it at the Buy-It-Now price on a Saturday afternoon, I was assured by NCA contact Chris that he would get the paperwork to me on Monday. I had to fill that out and send it back and he could have the car shipped out to me in 24 hours. Great, right? Except not a bit of that was true. For starters, Monday came and went. So did Tuesday, Wednesday, Thursday, and Friday. During this time, I called Chris, called other numbers I had for North Coast (where I was told to "just hang in there buddy"), emailed and even texted Chris' phone. Every once in a while (probably a 10 to 1 ratio), I would get some response from Chris stating "yes, the paperwork will go out today." But that never seemed to happen. Mind you, I was persistent because I had put down a $400 deposit and could not get insurance or financing or anything started before they sent me the paperwork. On Friday of the 1st week, I sent Chris a text that said if I didn't get the paperwork by that day, he could keep the car and I'd look elsewhere. This was the same week that Chrysler went bankrupt so there were plenty of dealers looking to unload 300's. Well the ultimatum worked and the paperwork showed up Friday afternoon. By 10 o'clock Saturday morning I had financing set. But because NCA turned out to be a non-franchised dealer, the bank said they couldn't go ahead w/ the loan. Within three hours, I had another bank set with financing. Good to go, right? Wrong. It took more than a week and a half for them to get title information to the bank to actually complete the sale! That's with me calling, emailing, and texting them throughout the week as well as my bank. My loan officer said she had never see such a thing in all her years. So finally the sale was complete and the car was shipped. THIS WAS ONE DAY SHORT OF FOUR WEEKS SINCE I SAID "I'LL BUY IT"!!! and it arrives at the house. Gas on E. Windshield washer fluid bone dry. Half vacuumed. Cup holders still filled with gunk. All four tires about 20 PSIs low. I mean they had it for nearly a month AFTER deposit and they couldn't detail it or even clean it???? Plus it was supposed to come with a GPS unit which never arrived and I know I'll never see. Did I mention it still took them nearly three more weeks to send me the title and I only had three days left on the temporary plates when it finally arrived? So far the car has been ok but has certainly seen rough times. The Carfax report on it said it was clean but I'm waiting for the next shoe to drop. Do not deal with North Coast Auto unless you can deal with an incredible amount of aggravation and shoddy delivery. They are awful! More

BUYER BEWARE!!!!We found a 2006 Jeep Grand Cherokee online, called and spoke with John. Who assured us that the vehicle was clean, in great shape, and had a fender replaced from a small dent. John ass online, called and spoke with John. Who assured us that the vehicle was clean, in great shape, and had a fender replaced from a small dent. John assured us that the vehicle was being detailed and having the oil changed and would be ready when we arrived in 2 days from over 600 miles away. I arrived at the dealership and waited for 1.5 hours before I was even able to see the car. It was not as clean as we had hoped, but still an OK deal for the price. The vehicle was dirty (very poor detail job). They said they had performed a complete inspection of the vehicle, and changed the oil. The mechanic was also fixing the hood shock (which keeps the hood up). I was concerned but went ahead and drove the vehicle home. Within 100 miles, the navigation system stopped working, and I was getting service engine and service 4WD lights. The day after I got home, a close friend inspected the car, who does a significant amount of body repair. He informed us that the axle was bent, the driver door had been ripped off it's hinges, there was binder wire holding the radiator on, and the hood shock was not replaced. There were multiple spots where bondo had been used, the paint colors did not match from panel to panel, AND the oil had NOT been changed (the oil filter was marked with a 4-11-09 date and the oil was very dirty--even though they had a fradulent service sticker and had reset the Jeep's computer.) We called and asked that they refund some of our money due to the problems with the Jeep. We never received a straight answer, and kept getting jerked around. When we figured out all of the lies we had been told, and never received a resolution from NCA, we were able to stop the payment of funds and we returned the vehicle. I WOULD NOT purchase from this dealership unless you are a skilled auto body repair individual who can inspect it with a fine tooth come prior to taking delivery. More

Great seller, very honest and responsible . I would like to deal with them again and again. Thank you for the great price you gave me . I really appreciate it. Also , I wou would like to deal with them again and again. Thank you for the great price you gave me . I really appreciate it. Also , I would like to thank you for the smooth transaction and quick followup on the paperwork. Delivery was on time. Chris and John are the best sales men I've ever met. They are polite and dependable guys. The information they gave was very helpful .Thank you again, you are the best. More

Vehicle as described, reasonable price, and excellent customer service is what I received when I made a decision to purchase from this dealership. I picked up my vehicle last week. Both Sales Representat customer service is what I received when I made a decision to purchase from this dealership. I picked up my vehicle last week. Both Sales Representatives were very knowledgable and answered all my questions. I would definately recommend this dealership to my relatives and friends. Great overall experience! More

We bought our car from this dealer 6 months ago and are very happy with it. The car was exectly as described. I would definately recommend this dealer to my friends. The sales people there are honest, resp very happy with it. The car was exectly as described. I would definately recommend this dealer to my friends. The sales people there are honest, respectful and very friendly. Thank you, guys, for my Lexus hybrid! More

Thank you Chris and mike for all the help that ya gave us on buying our next car. We really appreciated all your help and how the whole process went easy and smooth. I love the way that ya are friendly and n on buying our next car. We really appreciated all your help and how the whole process went easy and smooth. I love the way that ya are friendly and nice. Thank you for everything and I really recommed making business with you. Thank you More

Purchased a car from North Coast auto few months ago and was very skeptical of purchasing a car from internet. Long story short, when I got to North Coast's lot in Cleveland, Oh i was amazed to see that the was very skeptical of purchasing a car from internet. Long story short, when I got to North Coast's lot in Cleveland, Oh i was amazed to see that they are a very big dealership and have cars for sale from luxury to economy. I purchased my car from them and haven't had any issues since. Their staff was very friendly and knowledgeable and I got out of their very quickly to drive my car home!! Very pleased with the whole experience and will call up on North Coast for my next automobile purchase. More