North Coast Mitsubishi of Bedford

Horrendous Attitude I started off by sending an online inquiry about a 2016 Ford Escape Titanium. The vehicle had everything I wanted on it, but noticed it had a salvag I started off by sending an online inquiry about a 2016 Ford Escape Titanium. The vehicle had everything I wanted on it, but noticed it had a salvaged title. Jessica reached out to me via text as I indicated no phone calls. She asked when I can come out for a test drive. I told her I had a few questions regarding the salvage title and wanted to know if a warranty came with the car (first ask). I also asked for a CarFax. The CarFax came over promptly, but my warranty question went unanswered. I reviewed the CarFax and asked again what type of warranty came with the car (second request)? She stated "...We have many different warranty packages that you can customize to your liking." Again, avoiding my question of what THEY offered. I then asked again (third request) "What is your standard warranty once I drive it off the lot? Do you're third party warranties cover salvaged title vehicles? She replied: "We have warranties packages on all of our vehicles." This implies that the car comes with a warranty. So, I asked again (fourth request) "Maybe I'm not making myself clear. Let's say I buy the car and don't purchase a third-party warranty. What do you cover and for how long (30, 60, 90 days, etc.) She replies: "Maybe I'm not making myself clear. If you don't purchase a warranty package there is no coverage." To which I replied "So, maybe you should've wrote "We SELL warranty packages for every vehicle" instead of "we HAVE warranty packages on all our vehicles." That implies the car comes with a warranty. I asked repeatedly what your standard warranty is. Great snarky attitude and customer service. don't text me again. You've lost my business." And used car dealers wonder why they have the reputation they have. More

Above and beyond great service Awesome experience thought I wouldn’t be approved for a car, everyone was welcoming and friendly. tre’vonn took care of me very well and I’m just exc Awesome experience thought I wouldn’t be approved for a car, everyone was welcoming and friendly. tre’vonn took care of me very well and I’m just excited More

Great customer service Brian had tons of patience with me and my husband as this was our first time learning about getting approved for a car. He was very personable and gav Brian had tons of patience with me and my husband as this was our first time learning about getting approved for a car. He was very personable and gave great amount of detail and descriptions. He helped us find what was best and suitable for us and our budget as well as informing us of all current deals. We really appreciated the service given and the patience Brian had with us plus the car is great!!!! More

Outstanding work I had a very nice experience with Dylan at North Coast Automall. He was very professional, and i could see him going very far in this career and being I had a very nice experience with Dylan at North Coast Automall. He was very professional, and i could see him going very far in this career and being successful. I would 100% recommend him to family and friends!! More

TSuburban I am extremely satisfied with my new purchase. I am so excited to own my new Chevy. Thank you North Coast Auto Mall. Such a great staff with a great l I am extremely satisfied with my new purchase. I am so excited to own my new Chevy. Thank you North Coast Auto Mall. Such a great staff with a great large selection of vehicles. Awesome prices too... More

Flexible scheduling Found a car I wanted on Edmunds and was quickly contacted by Gary to answer any questions. Low pressure salesman and an easy transaction. Would recomm Found a car I wanted on Edmunds and was quickly contacted by Gary to answer any questions. Low pressure salesman and an easy transaction. Would recommend. More

Very smooth and pleasant I had a very smooth time with everything. James was very nice and extremely helpful. This made for a very pleasant experience and I’m glad I had him t I had a very smooth time with everything. James was very nice and extremely helpful. This made for a very pleasant experience and I’m glad I had him to help. More

Marris first day ;] Assianas (Marri) was great. If he hadn't of told us he was new we would of never known. Very professional. Told us what he knew and when he didn't hav Assianas (Marri) was great. If he hadn't of told us he was new we would of never known. Very professional. Told us what he knew and when he didn't have an answer her would ask someone who did have the answer. The manager was great and so was trevonne who was training marri through the process after we decided on which car we wanted to purchase. We definitely will recommend this place and we will be returning in the future. More

A blessing I have had the blessing and privilege to work with the BEST car salesman ever! I have always had terrible sales experience, but Brian Telezhenko has I have had the blessing and privilege to work with the BEST car salesman ever! I have always had terrible sales experience, but Brian Telezhenko has renewed my faith that there really is kind salesman! More

New car Even though I wasn't able to purchase the vehicle that I came in for they did everything possible to get me in a vehicle that a really enjoy. Even though I wasn't able to purchase the vehicle that I came in for they did everything possible to get me in a vehicle that a really enjoy. More