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North Country Ford
Arab, AL
16 Reviews
North Country Ford is a locally owned and operated dealership, where we consider everyone who walks through our door to be family. This means that we actually care about our community and our customers and won't rest until you've found a car that feels like it was made just for you. With us, you can experience car shopping the way it should be, easy, fun, and stress-free.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 16 reviews
June 08, 2023
Brandon was awesome! He found me the car that I was looking for. He made the purchase and financing easy any seamless for me. He found me the car that I was looking for. He made the purchase and financing easy any seamless for me. More
by sandyg35175
Employees Worked With
Brandon Roussell
Helpful May 22, 2023
My review is based off looking at over 50 dealership websites for a used truck. I drove hundreds of miles, saw dozens of trucks and talked to countless car salesmen. Out of all that searching, I can eas websites for a used truck. I drove hundreds of miles, saw dozens of trucks and talked to countless car salesmen. Out of all that searching, I can easily say that had I started with North Country Ford, I could have saved a ton of money and time. Shawn Nichols was my salespersons I cannot think of how he could have done better than he did. Customer service, communication, humor, informative, helpful are all the things I got with that guy. Above all else, he wasn’t pushy or just trying to sell me a truck. There wasn’t any unnecessary “upgrades, added cost” whatever pushed on me. If that all weren’t good enough, he coordinated my truck to be delivered so that I didn’t have to drive as far. So, I got all that and never even met the guy. Shawn, his Manager and finance guy were all amazing and I would highly, highly, highly suggest skipping the other countless dealerships and check with them first. They will absolutely take care of you from start to finish! Oh, and no… I didn’t get paid to write this review… it’s all honest because with all the crummy dealers out there, it’s nice to have a place like this. More
by aplatt8
Employees Worked With
Shawn Nichols
April 30, 2023
Brandon was my salesman. He was helpful, kind, patient and a hard worker. He found me what I wanted and at a price I could afford. Great guy! He was helpful, kind, patient and a hard worker. He found me what I wanted and at a price I could afford. Great guy! More
by jkubik
Employees Worked With
Brandon Roussell
July 21, 2022
Terrible service department. 3 times in 3 times failed. Carried out Jeep in for the second time for a repair that there was a service bulletin on. Didn’t make the repair nor did 3 times in 3 times failed. Carried out Jeep in for the second time for a repair that there was a service bulletin on. Didn’t make the repair nor did they call to say they hadn’t. Wouldn’t return my phone calls. “Head” service guy is screaming at the service writer then has me to drive a nice young lady around to duplicate problem. Come back then the same guy starts in telling me that he’s not honoring my warranty and I’ve got to carry it somewhere else. Complete and absolute jerk and unprofessional in everyway. They don’t answer the phone, have absolutely no no customer service skills, and problems almost always start at the top not at the bottom. Actually felt sorry for the service writer but won’t ever use them again. ❌❌❌ More
by Ncltruckinginc
Employees Worked With
Head Of Service
