North County Ford

My family has probably purchased over ten cars from this dealership and every time I have to deal with the service department for warranty work it ends up being a nightmare with a total lack of accountabili dealership and every time I have to deal with the service department for warranty work it ends up being a nightmare with a total lack of accountability. The latest debacle was my wife bringing in her Ford Flex for a simple window switch that was broken. She had our one year old son, so she couldn’t simply take an uber or lift while they worked on the car. The service rep told her they wouldn’t be able to tell her if the switch was covered until after a $190 diagnostic fee. To be clear, the part broken is a thirty dollar switch on the passenger side door. The only reason I didn’t fix it myself was because she had a warranty. After they charge her $190 for a visual inspection to see that the switch needs to be replaced, they proceed to tell her she isn’t covered by the warranty. At this point I become involved, and only by becoming belligerent with them do they do their due diligence and find out that she is in fact covered for this simple part. They tell me that if I bring it back in they will refund the $190, but now they will have to charge us another $100 as a deductible on the warranty that now covers the $30 part. I told the service representative that was unacceptable, and that after wasting my wife’s time and my time that they should cover the deductible. He tells me the owner of the dealership would have to pay that. Of course I agreed, as I own my own company and if my guys had wasted hours of a woman’s time, hours of her husband’s time, all for a $30 dollar part I would be embarrassed and would have jumped at the chance to cover their deductible. Once I arrived, the part was in, a day sooner than they had promised my wife. For some reason even the shipping worked faster once it wasn’t a woman with a baby that was talking to them. The service rep Jim admitted it was only a $30 dollar part and that it was an easy fix. I would have been satisfied if they would have just covered the cost of the deductible and fixed it then, even though they had essentially killed two days of mine. He said they wouldn’t pay the deductible so I said I would just buy the part and fix it myself. I get how deductibles work, I understand that the warranty is operated by a third party. What is unconscionable to me is that they would charge a woman with a baby $190 to look at a switch, not fix the problem, and tell her it wasn’t covered without double checking. As soon as I got on the phone they were quick to double check and blame the warranty company for entering in the VIN incorrectly, but I loathe excuses. This just seemed like a very predatory way to try and get $190 for a 5 minute visual inspection, and then try to charge my wife an additional $190 for the install on top of the cost of the parts all for a service that was covered under the warranty. I’ve honestly been thinking about purchasing at least one company truck through them as I have been a consistent customer in the past, but I really don’t know why they quibble over such a small amount when they were clearly trying to rip off a woman for over $400 on a service that they should have easily seen was covered. More

Did not have the correct part ordered, however was kind and communicated well to get the situation taken care of and communicated well to get the situation taken care of More

I appreciate working with Jim in Service, he is very attentive. More importantly, the mechanic, Ismael that works on my car everytime is awesome. I always request him because I trust him 100%. attentive. More importantly, the mechanic, Ismael that works on my car everytime is awesome. I always request him because I trust him 100%. More

The best place I have ever taken my truck. The staff was very good. I enjoyed my experience. very good. I enjoyed my experience. More

Service tries to scare you into purchasing uneccesarry parts and labor the car doesn't need. parts and labor the car doesn't need. More

Clean facility, prompt, fast service. Will take my car there probably forever. Outstanding in every way. there probably forever. Outstanding in every way. More

Jim Goodine and the crew at North County Ford always take good care of my trucks. It doesn’t matter if it’s my 2006 F350 with over 400,000 miles on it or my newer 2016 F350. good care of my trucks. It doesn’t matter if it’s my 2006 F350 with over 400,000 miles on it or my newer 2016 F350. More

Absolutely disgusting customer service. I get better help from a McDonald's. I inquired on a car and let them know my situation with my trade in. I submitted my credit application online and was told it woul from a McDonald's. I inquired on a car and let them know my situation with my trade in. I submitted my credit application online and was told it would be submitted upon receiving it. I dont hear back for a whole day until I call and ask. Application was not submitted and I was told they "got busy". After it was supposedly finally submitted I still don't get any updates from them for another day. It took me to keep calling. When I did call again they were stumbling over their words when I questioned the $5,000 down payment for a $20,000. I was pre approved with capital one and this was nonsense. Come a day later that the car was sold to another party. They not only wasted by time, but had terrible customer service. Disgraceful dealership, go to the Honda one across the street. Omar, Jesus, and Trevor really need to find another profession. More

Worst car buying experience of our lives… and we have been living a long time. We were helping our son (who is a Marine) buy a used car. He had a large chunk of cash for down payment, he has great credi been living a long time. We were helping our son (who is a Marine) buy a used car. He had a large chunk of cash for down payment, he has great credit so he was pre-approved by Navy Fed for with a great rate. He walked in with pre-approval in hand from Navy Federal, a large cash down payment and he had a solid budget. All financial bases were covered. 1) The car he was there to look at was listed at $17950.00 the contract they pushed him to sign was written for $25,000.00 +. With unwanted addendum items and extended dealership warranty listed. We asked them to remove many items and were able to work a price that met our son’s budget. 2) His pre-approval check required the dealership to call his financing partner…. a simple phone call, from the dealer- to Navy Federal. The check he had would not be valid without interaction between dealership and financial institution. Upon completion of car review from dealership to financial institution the bank would then give the dealer a 4 digit code to write on the check for financing validation and payment. Not a new system of checks and balances. 3) Every single person we dealt with (manager Tim, “finance guy” Omar and salesman Jesus) straight up refused to call Navy Federal! Even though Navy Fed gave our son a physical check, along with a giant, bright orange, bold font, note to dealer that a call was required. 4) Tim, the manager said he did not have the power to make such a call yet proceeded to obtain social security number, salary, references without telling our son that he was running a credit check. Then pushed a paper in front of our son for a credit check. Our son refused to sign it and said “Please call Navy Federal”. 5) 2 hours later, when we finally saw Omar the “finance guy” who pushed a contract in front of our son with a 19.9% finance rate urging him to sign… when questioned about the 19.9% rate Omar said “Well you wouldn’t let us run a credit report”… our son refused again and asked Omar to call Navy Fed. Omar waved his hands and said “I am not doing that”. He went on to tell us how knowledgeable he was in car sales and how inexperienced we were. I am 43, my husband is 56. We’ve bought our fair share of cars and houses. Omar actually called us defensive and told us he had another customer to work with and pushed us out of his office when our son refused to sign dealership financing contract at 19.9%! 6) We were pushed back to the salesman Jesus, who also refused to call Navy Federal…. So we called them ourselves, put them on speaker and the Navy Fed agent reiterated to the dealership that they must call from a landline, business number in order for this check to be validated (it’s a safety protocol for their customer, our son). 7) Jesus finally gave up, shook his head and called Navy Fed. We finalized the deal with the same financing our son walked in with 4 hours prior. Total we spent over 7 hours working with these clowns on a deal that was already financed before we walked in the door. This dealership preys on people and treated us like we were just dropped on planet Earth. This is the exact reason we were there to help our son. We expected as much but this place took it to a whole new level. They are bully’s, liars and thieves. They try to mark up price and push under cover credit checks and outrageous financing on unsuspecting buyers, particularly young military personnel. More

Thanks to all who assisted me.I really like my new truck...great features it hank you thank you. Thanks Marc in service for your help truck...great features it hank you thank you. Thanks Marc in service for your help More