North County Ford

Service department WARNING SCAM ALERT! On 3/27/19 I took my 2012 f150 in for recall work. While it was there I asked if they could listen to a sound coming from the passenger side front. Fo On 3/27/19 I took my 2012 f150 in for recall work. While it was there I asked if they could listen to a sound coming from the passenger side front. For $150. They would listen. I said ok. I received a call later and was told that to fix the problem I would have to replace the entire front suspension. The cost would be $2300.00. I said no and that I would get my regular mechanic, who has had his own shop for more than 30 years, to check it out. I took my truck in and left it thinking the worst. He called me and said he tightened six bolts, three on top of each strut. SIX BOLTS, THREE ON TOP OF EACH STRUT. Problem solved! I returned to north county ford and asked for my money back for a bogus and inaccurate diagnosis. I was treated, by the service manager, with a condescending, rude and disrespectful attitude. A lot more to the story. I tried to contact the main office three separate times with no response. This tells me that not only the service department is part of the scam but perhaps the entire dealership as well. CUSTOMERS BEWARE!!! More

Service Department Jim, my service tech was very helpful with getting my truck's fixed. He worked hand in hand with the mechanic to help solve my problem. They won't s Jim, my service tech was very helpful with getting my truck's fixed. He worked hand in hand with the mechanic to help solve my problem. They won't stop working on the problem until they found out what was the root of the truck's malfunction. They both located the problem and fixed it. More

What should have been a simple oil change.. I went in for oil change. Upon arriving home, clouds of smoke came out of the engine and the car smelled like burnt motor oil. The engine life was al I went in for oil change. Upon arriving home, clouds of smoke came out of the engine and the car smelled like burnt motor oil. The engine life was also not reset. I called back immediately and informed the service tech. I had to go back the next day. They discovered the motor oil had spilled all the way to the catalytic converter!! They told me they steam cleaned the engine. But the next day I still could smell the burnt motor oil smell inside the cabin. Had to call them back and they are willing to replace the cabin filter but why was that not done in the first place as a preventative measure? Now I need to go back a third time!! There is good follow up from both Jim and Alex on these issues. Received great customer service from both trying to make it right, but it's very frustrating and time consuming to keep having to go back for what should've been a SIMPLE oil change! More

LOJACK, AND 4K WARRANTY SCAM AND MORE! SCAMMED TO THE MAX HERE AT NORTH COUNTY FORD. THEY DONT CARE ABOUT CUSTOMER LOYALTY OR REPEAT CUSTOMERS. AND ALL THE WAY UP THE CHAIN OF COMMAND ALL SCAMMED TO THE MAX HERE AT NORTH COUNTY FORD. THEY DONT CARE ABOUT CUSTOMER LOYALTY OR REPEAT CUSTOMERS. AND ALL THE WAY UP THE CHAIN OF COMMAND ALL MANAGERS BACK UP EACH OTHERS SCAMMING WAYS.😢 More

FRAUDULENT & UNETHICAL finance manager told me that they were including LoJack protection on the interior not exterior of the truck and extended warranty never said that the finance manager told me that they were including LoJack protection on the interior not exterior of the truck and extended warranty never said that there was a cost involved and then after paperwork was signed they charged me $8,000 more for the price of the car for items that they never told me where extra. I bought for cars from them in the past and have had great experience but after this I will never buy a car from them again! More

The service department are really put together. I think the service department is fair. They take the time to listen to your problems and concerns about the car and then in a very reasonable time th I think the service department is fair. They take the time to listen to your problems and concerns about the car and then in a very reasonable time they fix the problem. I would recommend them at any time. More

EXCELLENT! Overall, professional an courteous service, personnel were quick and attentive in addressing my vehicle and were delivered it and is report card in a Overall, professional an courteous service, personnel were quick and attentive in addressing my vehicle and were delivered it and is report card in a timely manner. More

FRAUD!!!!! This is the MOST dishonest dealership there is. FRAUD!!! Didn't tell me there was a rebate on the vehicle I chose, then put it in the final paperwork as a down payment. Then they didn't payoff th FRAUD!!! Didn't tell me there was a rebate on the vehicle I chose, then put it in the final paperwork as a down payment. Then they didn't payoff the vehicle I traded in. The general manager just laughed at me. They were dishonest throughout the entire leasing experience. Not just one person but EVERYONE I don't see how they stay in business. Go elsewhere! More

No Warranty for the work I have very bad experience with this Ford dealer, they charged $ 800 + to fix the check engine light, they said they changed list of things in the e I have very bad experience with this Ford dealer, they charged $ 800 + to fix the check engine light, they said they changed list of things in the engine, also gave the assurance their mechanic well experienced, they did a good job, the problem will not happen again, within 3 weeks the engine light came again, I called they said bring it we will take a look, when I went again, the asked to pay $150 to do the diagnostic to check, the job they did 3 weeks ago have any issues. I refused to pay, and came out. I will not recommend this dealer to any ford customers. They will just take your money, make you come again and charge more. Be careful More

Shoddy Warranty Work Charging me money for a legitimate warranty concern is unheard of. Why should one pay for that? In fact my specific concerns were not fully addressed. Charging me money for a legitimate warranty concern is unheard of. Why should one pay for that? In fact my specific concerns were not fully addressed. As typical they steer away from the root issues and focus on what is not an issue. The end result is a misdiagnosis. By the way...I purchased my vehicle from North County Ford and a truck before it. Nice way to treat your returning customer. For example, they could not fix my last vehicle that had a driveline vibration that the technician acknowledged twice on a ride along with me. They blamed it on the way I was driving it first(ridiculous). Brought it back a second time and they switched out the driveshaft. They gave it back to me worse! Did they even bother with a road test?(sad)Third time back and they balanced the driveshaft. The vibration persisted and they tried to blame it on an unbalanced tire(wrong). Had to explain what an unbalanced tire’s tendency is before they took the vehicle back. Fourth time back and the ring and pinion gear was changed. They had my car for over a month and still couldn’t fix it. I ended up having to lemon law it. If you want half **s work and or to be ripped of... Too bad there aren’t negative stars. A one star rating is too generous. More