North County GMC

Best Service! We had a wonderful experience at GMC North County in Escondido. We had visited the Hoehn dealership in Carlsbad first as we had been there a few week We had a wonderful experience at GMC North County in Escondido. We had visited the Hoehn dealership in Carlsbad first as we had been there a few weeks before when initially looking at GMC Acadia's. We had never visited GMC of Escondido when initially looking. Hoehn played the "let me talk to the manager" game which includes going back and forth for over 2 hours as we were trying to trade in our car and lease a new one. It was agonizing how long this took with the manager never coming to meet us until we were walking out. He said we couldn't get the deal we wanted and doubted we could find it anywhere. Boy was he wrong! We were so irritated we drove straight to GMC North County dealership since we had not been there yet. I called ahead and said we were on our way and asked if they had the car we were looking for. Pedro quickly looked and confirmed they did. We worked with Pedro Bernon, Sales and Leasing and Gabriel Ybarra, floor manager, both were fabulous. We showed them the car we wanted to trade in and discussed what we were looking for in a lease payment. We all discussed it and we quickly came to a deal. They were professional, respectful and went out of their way to make us feel comfortable. The car buying/leasing environment has changed for the better over the last few years and it was clear at GMC North County. Just a straight forward and honest transaction. Hoehn is still working like it was 10 years ago with the manager behaving as the "wizard behind the curtain". No games with GMC North County, just a first class experience experience with people who know how to do their jobs. We HIGHLY recommend you seek out Pedro and Gabriel as you will actually enjoy the process instead of dread it. Also Omar handled the finance paperwork and he is a former Marine who just knows how to get it done while clearly explaining everything. A great team of people. Bravo guys! Getting a car can be enjoyable thanks to all of you! More

Excellent Customer Service Dealership answer all of my questions and help me in every possible way of getting the vehicle I was looking for. They were super knowledgeable about Dealership answer all of my questions and help me in every possible way of getting the vehicle I was looking for. They were super knowledgeable about the car and showed me things I didn't even know from my research online. I dealt with Jade who was super friendly and made sure the whole process was quick and easy. Dealership is clean and everyone was super friendly. I never felt pressured and felt I got a very good deal. Even met sales manager who was also helpful. I leased my car and will for sure be return to get my next car here as well. I have no experience yet in the service department but there was a nice waiting area. I highly recommend North County Cadillac. Thanks again I am loving the car! More

General Manager, Barry, "You didn't have the guts to buy. MUST READ BEFORE GOING TO THIS DEALERSHIP -This was the most disappointing customer service experience I have witnessed first hand which ended with th MUST READ BEFORE GOING TO THIS DEALERSHIP -This was the most disappointing customer service experience I have witnessed first hand which ended with the GENERAL MANAGER, BARRY, telling me I didn't have the "GUTS" to buy the vehicle! Everything bad about the car buying experience still remains here. I drove a pre-owned Verano that smelled horribly and the dealership committed getting the smell out. I agreed to drive there again to check out the car before buying, however they had me drive there and didn't do anything to the car to just get me to buy it. They agreed again to clean and bomb it but before they did that ended up selling it to a Sales Manger at the store! Shady and unethical and I see I am by far the only one that has had this experience. There are plenty of other Buick dealers in the County, go to one of them. More

Great sales person & finance dept. service I went there to buy a used small SUV. The sales person showed me what they had exactly in my price range. She also showed a coupe slightly above and b I went there to buy a used small SUV. The sales person showed me what they had exactly in my price range. She also showed a coupe slightly above and below what I told her. I actually ended up getting a 4 door, 5 passenger truck. It's he best of both worlds. I really had a good time working with my sales person. I wish I could remember her name but I know she's worked there for a long time. I liked her so much, I searched down the manager and told him. The finance group was very easy to work with. More

MUST READ before going there --MUST READ before going there-- My review is for the Bat xxxx Crazy Sales people at North County Buick Cadillac GMC that jump on other peoples car --MUST READ before going there-- My review is for the Bat xxxx Crazy Sales people at North County Buick Cadillac GMC that jump on other peoples cars. At one point I thought the sales manager was going to use a from of extortion to get me to buy a car or sue me or worse yet have me taking to Jail! A surprising new low for a car salesman, the "sales manager" Drew jumped on my car and said I hit him as I was backing out to leave. In my time I have been through this process a few times. I've bought 2 new cars and a lease. Also I have purchased a number of used cars. Every time they pull out the 4 boxes and ask what monthly payment are you looking for but this time was a special experience! Absolute low life's with no integrity that don't give a xxxx about the customer; these are the salesman at North County Buick Cadillac GMC. An hour and half passed, After looking at cars and a test drive. My wife and I had a seat to run through the numbers with the salesman Mac, telling him again we had a 2 month old at home with grandma and couldn't stay much longer. He walked back again to talk with whoever manager only to return to draw a Chart/Graphic and to teach/lecture us about an amortization schedule. I was surprised by this got mad then got up and told my wife "let's go" As we were followed out by someone claiming to be the sales manager "Drew" and demanding to know why we didn't buy a car but instead we walked out. I told him I didn't have to explain anything to him and got in my car. As I started to back my car out slowly I looked at him only to see him jump on my car and grab his leg. I couldn't believe this guy, he didn't want us to go so bad he jumped on my car! xxx? He said that I hit him and that my tire hit his knee. I got out of my car knowing if I left and this desperate salesman pushed it I could be change with felony hit-and-run. My wife was in the passenger seat and watched this all happen. The "sales manager" was grabbing his leg and again he was asking me why I wasn't going to buy a car, I told him it's because you guys are playing games like this. I told my wife to hand me my cell phone so I could call the police and get this documented, I wasn't going to leave this place with someone chasing me out the door and jumping on my car then saying I hit them. Holy xxxx!!!! At this point of getting my cell phone from my wife the "SALES MANAGER" said that he was just playing and I don't need to call the cops that he just wanted me to tell him why we were leaving without but a car. F' this place full of crazy salesman. Good luck to anyone who goes here because they will find a way to RIP YOU OFF! if not by Extortion!!!! This was my 1st time at a Buick/Cadillac dealership and I always held Cadillac in high regards until now. More

Great experience and value for buying my used truck I just bought a new (used - but new to me) Nissan Crew Cab pickup from North County GMC. I love my new truck!!!! I really had a great time working w I just bought a new (used - but new to me) Nissan Crew Cab pickup from North County GMC. I love my new truck!!!! I really had a great time working with the sales lady! She was very knowledgeable on the used SUVs I was originally looking for. Then I saw the pick up. She suggested I drive the SUVs first and then the truck to make sure the truck would work for me. And it did. I had a 13 year old Infinity QX56 SUV that I used as a trade in. I feel that they really did give me a fair price for it. The sales lady was very fun to work with. The finance lady was also easy to work with. I recommend them to anyone looking for a used vehicle More

Extended Warranty I have been waiting almost 3 months for a refund on a canceled extended warranty. I canceled within 3 days of purchase and it now appears they didn't I have been waiting almost 3 months for a refund on a canceled extended warranty. I canceled within 3 days of purchase and it now appears they didn't even enter the paperwork. Supposedly they resubmitted the request after 8 weeks but I haven't seen anything yet. More

Best Sales experience I recently bought my 2015 Cadillac ATS from this dealership. They went above and beyond to find a car that I loved and my sales rep provided some of t I recently bought my 2015 Cadillac ATS from this dealership. They went above and beyond to find a car that I loved and my sales rep provided some of the best customer service I have ever encountered. When I walked in they immediately offered me a complimentary water bottle, donuts and coffee! After telling the sales guy what I wanted I sat in their comfortable waiting lounge while he pulled up the exact car I wanted. He went over EVERYTHING! He really made me fall in love with all the features of the car. Since it was a loaner car I also got a great deal. I would HIGHLY recommend this dealer to anyone. More

Stay Away Numerous issues on other boards...particularly with finance...do your home work or you will be sorry later...I made the mistake of being to trusting Numerous issues on other boards...particularly with finance...do your home work or you will be sorry later...I made the mistake of being to trusting More

BUYER BEWARE OF NORTH COUNTY BUICK-CADILAC READ THE REVIEWS FOR THIS DEALER, THEN LOOK AT THEM FOR OTHER DEALERS IN THE AREA. BEWARE, NORTH COUNTY IS FRIENDLY ETC. UNTIL THE DEAL IS DONE, THEN READ THE REVIEWS FOR THIS DEALER, THEN LOOK AT THEM FOR OTHER DEALERS IN THE AREA. BEWARE, NORTH COUNTY IS FRIENDLY ETC. UNTIL THE DEAL IS DONE, THEN IT'S BYE-BYE. I'LL NEVER BUY ANOTHER CAR THERE AND WILL TAKE MY CAR ELSEWARE FOR SERVICE. SCREW ME ONCE, THEIR FAULT, TWICE, IT'S MY FAULT. LOVE THE CAR, JUST NOT THE DEALER. More