North County GMC

Beware of Finance Department Tactics! Beware of this Dealer's Finance Department Tactics. I just went through this scenario at this dealership 3 days ago. FACT 1: Dealers make more mon Beware of this Dealer's Finance Department Tactics. I just went through this scenario at this dealership 3 days ago. FACT 1: Dealers make more money on financing and extras than on the car itself. FACT 2: There is NOTHING a dealer can sell you that you cannot get elsewhere for a lot cheaper. Don't buy anything other than the vehicle. SCAM 1: You will be told that your credit score is lower than it actually is. This allows them to charge you a higher interest rate. 1% on a $30,000 loan over 6 years will cost you $1,800. The finance guy who all of a sudden is your best friend will tell you that he is going to help you out and get you a lower rate by dropping the interest rate by a half percentage... say from the phony 4.75% you ‘qualified’ for to a 'low' 4.25%. Any credit union would charge you far less. SCAM 2: Now the finance guy has saved you money he will keep saying... "It's the same deal you agreed to". He will make small talk to sell you extended warranty. After all, if you are trading a car with 30,000 miles on it... and have only had it for 2 years... your factory warranty of 2 years or 24,000 miles... is going to expire... SAY NO TO EXTENDED WARRANTIES. Now he is going to start sliding bits of paper for you to sign. This is where you have to pay extra attention! SCAM 3: $15 Alarms are often installed by the dealer to lower their insurance costs. SAY NO. YOU DO NOT WANT THE $400 ALARM. They can remove it. He will argue that it is already part of the deal that you ok'd so there is no extra cost. Ask him to show you on the window sticker where the specific alarm he is mentioning is listed. SCAM 4: VIN ETCHING. So every car on the lot has already had the vin number etched on the glass! This is something you can do yourself with a $20 kit from any auto parts store. You don't have to pay for the VIN ETCHING. And the dealer in the next town has a vehicle without VIN ETCHING. This is the point where you should be seriously insulted and offended. Stand up and in a respectful tone say... 'OK. Look... this is not smelling right. I never agreed to pay for VIN ETCHING. I never agreed to pay for an alarm. I am going to go home, and I will call 'sales rep name' in the morning. The finance guy will act surprised. He will say... "wait.. wait. You are going to leave? But the car is prepped and ready. Your trade-in is already in the service department... blah blah blah." At this point... you can escalate this as much as you like... all the way to "Get me my car back here in 5 minutes before I call the cops." The finance guy at this point is going to walk out and 'see what they say'. He is really just walking around the corner... getting a swig of water... and think how to close the deal and stick you with SOMETHING… usually GAP Insurance. He comes back and says... “Look ok... it's a lot of stuff to take in... because we are great guys, we will not charge you for the Alarm or the VIN Etching. Obviously we cannot remove the VIN Etching but you will get a call from the service department to remove the alarm. This call will never come. If it does… have them remove it at first service interval. SCAM 3: GAP Insurance. People will go back and forth about this... bottom line is... the finance guy is telling you between the lines that you have so grossly overpaid for this vehicle and that the minute you drive it off the lot… it’s going to be worth $10k less than you paid for it. Some kid is going to slam into you on the way home... before your first payment is due and your insurance will cover the actual value of the car… and you will be on the hook for the remaining $10k. No matter what… refuse GAP INSURANCE. You can get the same thing from your insurance provider for a few bucks a month. Was this helpful? Buy a VET a coffee! More

Do Not Buy Here! I have been trying to get a refund on our truck warranty for over 3 months now - 3 months! They haven't even submitted the paperwork, but assure me i I have been trying to get a refund on our truck warranty for over 3 months now - 3 months! They haven't even submitted the paperwork, but assure me it will be done this time (we will see). The finance department doesn't return phone calls it seems until I call shouting on their voice mail. Not only have they seemed to find it difficult to pick up the phone and call us back, but they've also sent paperwork that got "lost" in the mail, and then just forgot to submit our claim all together. Bottom line, don't buy from them! They're great when they're selling a vehicle, but the aftercare is terrible. I hope this saves other people from the tremendous headache I've incurred from this experience. More

Service Department Lacking It is difficult to get service appointments with this dealership. Why buy a Buick or Cadillac from a place that will not be able to service the car? It is difficult to get service appointments with this dealership. Why buy a Buick or Cadillac from a place that will not be able to service the car? Might as well as buy a foreign car. How can they compete? Love my car that was bought elsewhere, and tried to get the service done at the dealer, but they make it difficult to do so. Even to buy tires... More

BUYERS BEWARE We were made promises on the Certified service which was never performed. Like they put new brakes on it and 2 days after purchase had 50%. One of the We were made promises on the Certified service which was never performed. Like they put new brakes on it and 2 days after purchase had 50%. One of the headlights was out we noticed 30 minutes after we left dealership and got home. Nothing they told us is true except for we own the car now. I could go on and on about what was promised and not delivered but you get the point. Again......BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

ust like previous patrons of this dealership i experience Blatant false advertisement and bait and switch . On line they advertised a used KIA optima 2013 ex leather sunroof and moon roof and navigation Blatant false advertisement and bait and switch . On line they advertised a used KIA optima 2013 ex leather sunroof and moon roof and navigation , for 21k i contacted the dealer right away and set up to purchase all thru email sent all my information had papers drawn up and drove 2 hours from L.A to Escondido after i got out of work to pay for the car (everything was drawn up i was just driving to give them my money) they had the car pulled up front . they open the car for me and it is not the car that was advertise. Vin numbers were the same the stock number was the same but this was an lx which is the base model but was advertised as ex which is top of the line. I have pictures of all this information even the deal that they tried to make me which was 8thousand dollars more . everyone was better apologetic admitted that they had posted the wrong description on the web site. I have reported them to the better business bureau and recommend you do the same if you have a similar experience www.sandiego.bbb.org it only takes few moments . yelp is here for us to help each other but the better business bureau is here to hold them accountable for they lack of ethics and indiscretion. i will gladly send pictures, emails and txts i have of all the information i have to anyone who request it . I am not exaggerating about my experience .Oh and FYI the KIA dealership across the street belongs to the same owner ....i would expect the same kind of business practice due to the fact that the sales man got the car from that lot . Thank you for taking the time to read this More

BAIT AND SWITCH. DO NOT TRUST THEM. We Called, emailed BAIT AND SWITCH. DO NOT TRUST THEM. We Called, emailed and faxed all our information, we agreed to pay the price they advertised . Took the day o BAIT AND SWITCH. DO NOT TRUST THEM. We Called, emailed and faxed all our information, we agreed to pay the price they advertised . Took the day off work, got a cashier check from bank, drove 2 hours to get the car. They had the car ready . the paperwork ready and as we are about to sign we notice the car is a DIFFERENT Model. They apologized for the SMALL confusion and quickly wrote a new form for the right model and $8000 dollars more. Then they bring a car from a different dealership . They do not care what they do to you as long as they make money from you including wasting your time and money on a BAIT AND SWITCH. DO NOT TRUST THEM. Cadillac Escondido . North County Buick Cadillac GMC , San Diego. More

Sit back and enjoy this crazy tale...I only wish there were 0 stars to rate this car dealership. And I wish I had taken the time to read the Yelp reviews prior to going there. I am a person who does not t were 0 stars to rate this car dealership. And I wish I had taken the time to read the Yelp reviews prior to going there. I am a person who does not take car buying lightly. I have not purchased a car in 8 years. I finally decided last night that I was ready to buy one, and I liked a Chrysler 300C on the lot here. My husband has been in contact with our sales guy for the last 2 weeks. Yesterday afternoon, the sales guy called my husband to say they still had the car. We decided that we would get the car if they could meet a certain price. My husband called the sales guy around 6:55 PM and said if they could get us into the car for that price, we'd be in to purchase it tonight. The salesman called back 2 minutes later and said he could meet that price. My husband said "It's a deal, and we will be right in." The salesman agreed. At 7:07, we even called to confirm they had a wireless connection so I could get some work done. So they clearly knew we were on our way. We arrived at 7:15...yes 20 minutes after our initial agreement because we live that far away. When we arrived, they told us...wait for it... they sold the car to someone else. Yep. Our sales guy had brought the car around front to get it ready for US, and another salesman, supported by the General Manager, forced our salesman to hand over the keys to someone who wanted to drive it. I really didn't know what to say. Thought it was a joke. So we made the manager, then the general manager come and explain. Why didn't anyone call us? Why didn't you hold the car for us? We had a verbal contract. All they could say was "we are sorry you didn't get a call" and "we had no legal obligation to hold the car for you." I stood there with my 6 year old son whose only words were "Why would they sell your car, Mom? That is not cool." I literally had to explain the concept of integrity and lack thereof. My 6 year old knows more about doing the right thing than these unprofessional, dishonest, bold faced liars. I am not posting this for revenge. I truly just don't want this to happen to anyone else. More

Had a great experience there! I love my Buick enclave and the staff was so attentive, smart, and helpful throughout the buying process. It was truly a great experience from start to finish. I would recommend the staff was so attentive, smart, and helpful throughout the buying process. It was truly a great experience from start to finish. I would recommend! More

Being a first time Cadillac owner I was unfamiliar with the car and all of the computer workings including the navigation system. I had an appointment to get the car clear coated and requested to see Lisa the car and all of the computer workings including the navigation system. I had an appointment to get the car clear coated and requested to see Lisa after it was finished. Although she was tied up at the moment (and I did not have a appointment with her) within a few minutes she made herself available to me for a complete in-service on the entire vehicle. She honestly spent over an hour with me. At that point in time, OnStar had still not sent me the required info via email so Lisa gave them another 'welcome' call while I was in the car. A week later, still no info from OnStar. I contacted Lisa again and by the end of the day I had all my information. I would also like to mention Amber in the service department. A very nice girl with a good attitude and efficient at her job. She was very helpful in my request to meet with Lisa. Amazing customer service. The clear coat on the car is beautiful, was done in the time expected and is done very well. I'm very pleased. I can't answer any of the questions regarding the sales experience or the Price of the car as hubby bought the car for me and paid cash. I love, love my new Caddy. Thanks North County Cadillac. Linda Frelke . More