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North Hills Toyota

Pittsburgh, PA

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rated
203 Reviews

7401 McKnight Road

Pittsburgh, PA

15237

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203 Reviews of North Hills Toyota

January 23, 2014

Worst experience ever!! Beginning with 4 hours wait to close, having to go back next day, cancelled appointment to service the car and last but not least, they don't do a full disclosure + lies of the bus More

by ibretz
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Arthur; Larry Welsh; Lennie Corbett
Jan 24, 2014 -

North Hills Toyota responded

I would like to apologize on behalf of North Hills Toyota for your experience with our dealership. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work towards a resolution. Please feel free to call. Sincerely, Charvette Anderson (Customer Relations Manager) - 412.318.3000 x217

December 02, 2013

Craig was a terrific champion for Toyota - very knowledgeable about the vehicles, not pushy, yet efficient. He made the decision to buy another Toyota a no brainer! In addition, everyone at the More

by abhm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Conway
October 28, 2013

Lez Cruz was friendly, professional and helpful. He provided a smooth sale and answered all our questions. We felt well satisfied when we left the showroom. More

by clelands1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lez Cruz
Oct 29, 2013 -

North Hills Toyota responded

We love a nice, smooth experience and we're so happy you enjoyed your visit! Our staff takes great pride in its ability to achieve 100 percent customer satisfaction. We are very appreciative of your review and we thank you for sharing your experience with us. Sincerely, Charvette Anderson, Customer Relations Manager 412.318.3000 x217

October 17, 2013

I took a total of 7 hours to purchase a car, then when we finally got in the office with the finance manager to do the paper work, the paper work was for a car with a different price and VIN number. An addit More

by Stewart2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Salesman
October 08, 2013

This was the worst service department experience anywhere of my life and I didn't even need anything fixed just regular 15,000 mile new car maintenance warranty check-up! I made an appointment the day before More

by gumbahl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
various
Oct 22, 2013 -

North Hills Toyota responded

I've read your review and I would like to get in contact so that we may be able to privately discuss these issues further. You are very important to us as a customer and we want to do all we can to earn your trust and business. I invite you to contact us so we can speak further in regards to your review and do all we can to help you and make sure you are satisfied. We apologize for the inconvenience and I hope to speak with you soon. Sincerely, Charvette Anderson, Customer Relations Manager 412.318.3000 x217

September 20, 2013

On Sept 14,2013 I had purchased a Rav4 2013 at the Toyota dealership on McKnight Rd. Salesperson was Geno Shaffer. Two days prior to the purchase I had been shopping around. One of my stops was the Toyo More

by barbourc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geno Shaffer
Sep 23, 2013 -

North Hills Toyota responded

Thank you very much for taking time to write this fantastic 5-star review. At North Hills Toyota, we value customer satisfaction above all and I'm thrilled to see that our team came through for you. I will be sure to pass along your kind words to our staff and I encourage you to contact us right away with any questions. Also, find us on Facebook and Twitter to take advantage of huge service department savings and dealership news. We look forward to working with you again. Best, Charvette Anderson Customer Relations Manager 412.318.3000 x217

September 17, 2013

Buying a new car was an overall pleasant experience. What I wanted versus what I could afford was explored without any pressure. I am very happy with my purchase. More

by LucyLu2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lez Cruz
Sep 18, 2013 -

North Hills Toyota responded

We have read your review and we are very happy to know you loved your experience! We love hearing from our customers and we pledge to continue to offer you outstanding customer service in the future. Thanks for this five-star review! Charvette Anderson, Customer Relations Manager 412.318.3000 x217

September 10, 2013

I visited this dealer twice and both experiences were disappointing. During my first visit I wandered through the lot alone for sometime before being approached by Geno. He seemed more interested in tell More

by mas9193
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Geno and Ben
September 09, 2013

I stopped by North Hills Toyota to look at a new car. I spent 1 hour talking with Steve Allan about what I wanted. I had a 2007 Toyota Camry Hybrid with low miles on it. After talking with Steve, he help More

by wa3qkx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Allan
Sep 10, 2013 -

North Hills Toyota responded

Dear Customer, I am thrilled that we were able to provide with great customer service no matter what the circumstances. Steve and the rest of our staff truly have our clients best interest at heart and hearing about your experience confirms this. Also, I am sorry to hear about your misfortune with the car accident. Thanks again for the review and we look forward to doing business with you in the future! Regards, Charvette Anderson, Customer Relations Manager 412.318.3000 x217

September 02, 2013

We are EXTREMELY pleased with the service we received from salespersons JP Cruz and Les Cruz. From the moment we arrived, we felt as though these brothers listened to us, answered our questions and put More

by slinaburg330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J P Cruz, Lez Cruz
Sep 03, 2013 -

North Hills Toyota responded

We love helping our customers and we are very happy to know you enjoyed your experience at our dealership. Thank you for this five-star review. JP, Les and John will be happy to hear about your review. We are honored to have helped you and we truly appreciate your kind words. Regards, Charvette Anderson, Customer Relations Manager 412.318.3000 x217

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