North Knoxville Chrysler Dodge Jeep Ram

BUYER BEWARE . ... I WAS LED TO BELEIVE I WAS GETTING A FANTASIC DEAL ON A BRAND NEW 2023 JEEP GRAND CHEROKEE OVERLAND 4XE THAT NEVER LEFT THE LOT. THE SALESMAN ADVI ... I WAS LED TO BELEIVE I WAS GETTING A FANTASIC DEAL ON A BRAND NEW 2023 JEEP GRAND CHEROKEE OVERLAND 4XE THAT NEVER LEFT THE LOT. THE SALESMAN ADVISED THE VEHICLE IS REDUCE BY $20,000; DUE TO SITTING ON THE LOT AND NOT MOVING EVEN THOUGH IT WAS BRAND NEW. I WAS TOLD I WAS GETTING $28,000 FOR MY JEEP FOR TRADE IN, THEN I WOULD ONLY OWE $32,000, OK IN MY HEAD THAT IS AN INVESTMENT OF $60,000. I HAVE OWNED THE JEEP 3 MONTHS; WAS NEVER TOLD IT WOULD COST ME AROUND $300 A MONTH TO KEEP IT CHARGED. NOT TO MENTION THIS IS THE 2ND RECALL ON THIS PARTICULAR JEEP. THE FIRST WAS DONE PRIOR TO ME PURCHASING IT AND THE 2ND STILL HAS NO RESOLUTION AND CAN CAUSE A CRASH. I WONT EVEN DRIVE IT. I CONTACTED THE DEALERSHIP AND ASKED WHAT I CAN GET FOR TRADE IN AS I DO NOT WANT A HYBRID AND ALL THE HASSLE. I WAS TOLD $32,000 TO $36,000. CAN SOMEONE EXPLAIN TO ME, HOW DOES A JEEP DEPRECIATE $24-$26,000 IN 3 MONTHS. APPARENTLY, I SHOULD NOT HAVE PAID THAT MUCH!! I WILL NEVER SHOP HERE AGAIN, AND WE HAVE PURCHASED 3 BRAND NEW VEHICLES IN THE PAST 3 YEARS!!! I WILL TAKE MY BUSINESS ELSEWHERE, SO LONG AJ More

Great experience from arrival to leaving with our new Jeep Wrangler ! Very helpful and thorough. Fantastic national warranty !!! Facility is the best I’ve ever seen . Jeep Wrangler ! Very helpful and thorough. Fantastic national warranty !!! Facility is the best I’ve ever seen . More

Leroy Olsen, thank you. For being patient, for being friendly, kind, and funny. This purchase wasn’t was for me but you helped make me feel confident. Would purchase from t For being patient, for being friendly, kind, and funny. This purchase wasn’t was for me but you helped make me feel confident. Would purchase from them again if necessary. Thanks again. More

I needed to sell one of my cars, so I used KBB to get an Instant Cash Offer of ~$4000. North Knox CDJR called immediately and asked me to bring it right over. After getting there, without anyone looking at Instant Cash Offer of ~$4000. North Knox CDJR called immediately and asked me to bring it right over. After getting there, without anyone looking at the car, they offered me $1500. What a scam! It you are in my situation, I would advise you to call and verify that they will honor the KBB offer BEFORE driving over. I will be reporting this to KBB too. More

They went above and beyond to make sure we were happy with our decision. So much so we bought my truck. with our decision. So much so we bought my truck. More

Stanford was very easy to work with. I had done my research on what I wanted, I told him I would make it easy, but he made it way easier than anyone has ever done.I was in and out faster I had done my research on what I wanted, I told him I would make it easy, but he made it way easier than anyone has ever done.I was in and out faster than I ever had been at a dealer, and I have purchased over 30 vehicles over the years. More

I absolutely loved the service I got from him! Wonderful person he was probably the best part about the whole visit. We not only got a car, but we made a friend.!!! Wonderful person he was probably the best part about the whole visit. We not only got a car, but we made a friend.!!! More

My salesman stanford was an outstanding example of how a sale should go. No sales pressure and was very easy to get along with. Totally the exact opposite of my experience 8 months ago buying a new charger sale should go. No sales pressure and was very easy to get along with. Totally the exact opposite of my experience 8 months ago buying a new charger at the same dealership. I’m amazed one person could improve the buying experience so much. Thank you Stanford. More

Very nice and helpful. Great job, well done .We will be back! Best Dealership ever.!!! Great job, well done .We will be back! Best Dealership ever.!!! More

Our sales experience was great. All of our minor demands were met. We will retun. All of our minor demands were met. We will retun. More