North Olmsted Chrysler Jeep Dodge Ram

Hi please read before purchasing a vehicle from Serpentini of northolmstead, I had purchased a 2015 chevy silverado from Serpentini of north olmstead on February 13th, after owning it for 2 weeks i Serpentini of northolmstead, I had purchased a 2015 chevy silverado from Serpentini of north olmstead on February 13th, after owning it for 2 weeks it started to have transmission slippage! I had purchased the vehicle as is for $17,250 it only had 69,000 miles and had a beautiful carfax. I looked over the vehicle and had noticed the transmission fluid was slightly lower than when I had purchased it so I had taken it to a chevy dealer that was minutes from my house. They had replaced the transmission cooler lines and and added two courts of transmission fluid. They also did an oil change which the dealership claimed that they had done, so now im $750 into this vehicle and I had put less than a 1000 miles on it since the issues had began and if you know anything about full synthetic oil changes they are normally good for 5,000 miles. So the next day I get a code and the transmission is acting up again so I took it to my local transmission shop that has been in bussines since 1983 they did their test and was able to conclude it needed a new torque converter and a few other things totaling $2500. At this point Im feeling like I had been had by serpentini of north olmstead so I contact them which took days to reach anyone. I talked to the man whom sold me the vehicle Todd Forsythe who said he had talked to the service manager and the used cars sales manager and they could do the work for base rate plus parts after me calling and getting an exact quote of where that would come in at it was right around $2350 and I would have had to have gotten it towed another $200. I opted to have it done at the transmission shop since serpentini of north olmstead was not helping me at all. I had tried to contact the managers myself and never received a call back. Even after having the work done I tried to reach out to the general manager Ryan Serpentini to see if he could make this right and he had also never returned my calls! Being a reputable dealership I expected more out of them unfortunately that was not the case. So buyers beware of used vehicles from Serpentini of north olmstead or westlake for that matter as they are both ran by Ryan Serpentini. Please take your vehicles before purchasing them and have them scanned and checked by a mechanic to save yourself some troubles shortly down the road! As torque converters do not go overnight and good bussines dont make their customers miserable! I would surely not recommend buying a vehicle from the Serpentini northolmstead as they never made any amends, the finance manger called me back and told me I should have bought the extended warranty which I could not afford as times are tough for everyone I was at my max budget for a payment! These are issues that should not be happening on $17000 vehicle less than a month off the lot and under a 1000 miles being put on the vehicle then being shamed for not buying the warranty! So apparently im out $3250 i hope this doesn't happen to anyone else out there! More

Be careful. They advertise really low prices but then change the terms over and over and over. Exhausting. I signed a deposit form that isnt complaint with the S They advertise really low prices but then change the terms over and over and over. Exhausting. I signed a deposit form that isnt complaint with the State of Ohio laws. They kept my deposit after changing the terms for the 8th time. Financing terms, paperwork. "Free shipping", it is all a scam. Silly waste of time dealing with these people. Buyer beware. More

Without providing a detail, final purchase price was $850 higher than what was advertised online and whag was discussed in person. When I approached them about it, the phones were conveniently not work $850 higher than what was advertised online and whag was discussed in person. When I approached them about it, the phones were conveniently not working, the used car sales manager was not available nor was the finance manager. Asking to talk with them in person, they weren't available that way either. I was looking to buy another car after the new year...it won't be with Serpentini. Do not buy from Serpentini. Shady salesman and a shady finance guy too. More

Stay as far away from this dealer as you can. I recently purchased a 2016 jeep rubicon from this dealer. First off the whole sales experience was awful. I was in the dealer for 6HRS for this sale I recently purchased a 2016 jeep rubicon from this dealer. First off the whole sales experience was awful. I was in the dealer for 6HRS for this sale due to staffing issues. (1pm - 8pm). Secondly this is a certified pre own dealer so all vehicles are to be inspected throughly before sale. Well the jeep that I purchased got a check engine light for a bad oil pump two days after purchase. I was not pleased to say the least, however I figured I could get in touch with the dealer to amend this issue. They did not return my calls for a full week and it was not till I made the trip back to the dealer in person that they entertained looking at the vehicle. After waiting another four days for diagnostic they reported back to me that they would not be covering the fix as I did not purchase an extended warranty with the car. THEY DO NOT OFFER A 30 DAY WARRANTY ON “CERTIFIED” VEHICLES. This is ludicrous by its self but the worst part was the amount they tried to scalp me for. Looking around at other people who have had this issue at other dealers the repair should come out to around 1k after tax and the dealer did quote me that at first. But they then stated that they found a leak around the oil filter housing so that would need to be replaced as well. For my trouble they said they were going to quote me at cost of parts for the job and then told me it would be 1800$ for the fix!!!!!! NEARLY DOUBLE. AS WELL YOU CAN SOURCE THESE PARTS FROM MOPAR FOR $500. The whole experience from this dealer has been a clown show to say the least. I will not be sending them any business and if you are considering it I recommend that you don’t. More

Highly recommend! Amazing service and staff! I took a Jeep that I bought from another dealership there and could not be more impressed with the service and care I rece Amazing service and staff! I took a Jeep that I bought from another dealership there and could not be more impressed with the service and care I received. More

Always polite and professional. Facility is clean and inviting. I have never had a problem with this dealership. Facility is clean and inviting. I have never had a problem with this dealership. More

Just wanted to thank NOCJDR & specifically Lou (Luaay) for his professionalism, friendliness & knowledge while adding a new vehicle member to our family. The people in the dealership were cordial, the for his professionalism, friendliness & knowledge while adding a new vehicle member to our family. The people in the dealership were cordial, the building was pleasant & clean +the inventory was top-notch. Made purchasing from here a "No-brainer" The car itself gets better with each passing day and I'm grateful for Lou's explanations about the car & Jeep in general. Will definitely recommend any friends/fam. Appreciate you! More

I have called the dealership repeatedly and left my name and number. It has been a week and I have not received a phone call back to set up at service appointment. I even bought 3 cars from this dealershi and number. It has been a week and I have not received a phone call back to set up at service appointment. I even bought 3 cars from this dealership. No more. I will not buy another car from them (I have 4 stellantis vehicles). Terrible customer service! More

Totally prepared to buy a Grand Cherokee 4xe. Had a demo for sale with 2600 miles on it. Salesman didn'treally seem like he wanted the business: "Can't finance other than Chrysler/Stellantis st Had a demo for sale with 2600 miles on it. Salesman didn'treally seem like he wanted the business: "Can't finance other than Chrysler/Stellantis starting at 8 -10%", "I was getting 10K over invoice for these vehicles a couple of years ago", etc. Went to Medina, got the same vehicle for 2K less with 2K fewer miles, and was able to finance through my credit union. Shop around, people. More

I got my Jeep serviced at this place. They put in a new engine in December 2023. My check engine light is on but they refuse to even find out why? They also put in a tranny oil cooler.. M They put in a new engine in December 2023. My check engine light is on but they refuse to even find out why? They also put in a tranny oil cooler.. My jeep cuts off while driving. Shakes when you slow down. It’s in my driveway because I’m afraid it will cut off in traffic. Yet this dealership will not honor their warranty. More