North Park Chevrolet

From start to finish, we had a great experience. Our vehicle was taken care of in a timely manner. The staff was very professional and welcoming. Good service is hard to find these day and I will co Our vehicle was taken care of in a timely manner. The staff was very professional and welcoming. Good service is hard to find these day and I will continue to do business with north park chevrolet castroville. More

Great company with big vehicle selection and great customer service. My purchase was very smooth, and vehicle was ready the day of purchase. I highly recommend this dealership. customer service. My purchase was very smooth, and vehicle was ready the day of purchase. I highly recommend this dealership. More

We really enjoyed Anthony Medrano and his efforts to provide us with the best customer experience. The fact that he followed up with us to check on our vehicle and if we were enjoying it was the best. T provide us with the best customer experience. The fact that he followed up with us to check on our vehicle and if we were enjoying it was the best. Thank you!! More

Yesterday, 31 July 2023, I purchased a new Silverado 1500 from North Park Chevrolet. The Sales Associate who helped me complete the purchase, Mr. Reggie Higginbottom, demonstrated the highest adherence to t from North Park Chevrolet. The Sales Associate who helped me complete the purchase, Mr. Reggie Higginbottom, demonstrated the highest adherence to the dictates of customer satisfaction that I have ever encountered. Personable, friendly and with a sense of humor that I find reflects someone of the highest levels of integrity; someone who elicits complete trust, Mr. Higginbottom is a consummate professional who I would recommend everyone go to when in the process of selecting a vehicle. Everyone I met at North Park Chevrolet was extremely friendly and visibly determined to make all customers feel at ease. Mr. Higginbottom went above and beyond any I have known. It only took a simple greeting to know that I would be treated with courtesy and honesty. I cannot thank Mr. Higginbottom enough for his interaction with me on this purchase. Today, 1 August 2023, I returned to North Park Chevrolet to have a spray-on bed liner applied and running boards installed. I was prepared for the wait as Mr. Higginbottom had explained would be necessary in order to complete these add-ons. I was prepared and the wait was not a problem. On arrival at the service department, I was greeted by Mr. Al Flores. Here is a technician with an infectious smile, bubbling personality and a distinctive determination to make everyone waiting in the service department feel as if their individual needs are of paramount importance. He repeatedly asked me if I'd like water, coffee, a ride to a local restaurant while waiting for my vehicle service to be completed, or anything else that I might need. Most importantly, he did that for EVERYONE! I am going to be a life-long (for however long that may be) devotee of North Park Chevrolet for all my vehicle needs. Bob Gratkowski More

My mom recently passed. Her dealer advised me to surrender her vehicle to any gm financial dealership. I chose NP because of our long standing relationship. Never again! Nev Her dealer advised me to surrender her vehicle to any gm financial dealership. I chose NP because of our long standing relationship. Never again! Never again will I utter another positive word about them or do business. They had me waiting over an hour for a 4 min exchange. When the general sales manager Jeremy finally graced me with his presence he said the words every customer who’s purchased 6 vehicles from this dealership longs to hear “what do you need” I stated my reason the manager replied “oh. sorry.” I guess because I wasn’t a sale- I didn’t deserve the show of kindness. I was filled with grief from the loss of my mom and the treatment that I was given is something I will never forget. This dealership used to be our number one choice- the decline is sad to see. Thank you Jeremy and Harrison for a memorable experience. Jeremy, when there is loss you will think of that person and the love they showed not how many vehicles they sold or bought. I feel sorrow for you. More

Took my truck for an oil change in Dec. in March I heard a knocking on my engine. When I checked the oil level there was no oil. I have no leaked nor was my truck burning oil. I called in March I heard a knocking on my engine. When I checked the oil level there was no oil. I have no leaked nor was my truck burning oil. I called service and service manager preferred to blame me rather than take responsibility that his techs had made a mistake. Besides, Micky (service manager) was very rude. I’ll buy my next vehicle elsewhere. More

no communication from the technicians to the person that takes your money. I was not given my $25 rebate cause the technician quote was not the same. takes your money. I was not given my $25 rebate cause the technician quote was not the same. More

Have had a long purchase history with this dealership. This last purchase or trade in process has caused us to lose confidence with lack of transparency and questionable responses in the payoff of our ve This last purchase or trade in process has caused us to lose confidence with lack of transparency and questionable responses in the payoff of our vehicle we were selling back to dealership. It’s been a long ride- sad that it’s ending because those that generate the payoff checks aren’t being transparent in their practice. Because they never sent a payment out as promised with the first 10 day pay off request- we made small payments to hold off on that daily interest piling up. They then rerun a new payoff quote which technically according to my math is now less than the amount they agreed to purchase the vehicle from us for. The payoff reps are trying to pass off a screenshot of a new payoff quote as proof of payoff on the original date they stated on the 2 of march. Why lie? And where is the legitimate proof??? We value our credit, please value us as long standing customers with great credit and pay off that vehicle that has clearly already been resold. Please. More

I had the best car buying experience of my life at North Park Chevrolet. Brad Mangold made everything so easy. I had a lease car to return and a vehicle to buy. He helped me with everything. He returned Park Chevrolet. Brad Mangold made everything so easy. I had a lease car to return and a vehicle to buy. He helped me with everything. He returned my lease car and delivered my Equinox to my home in San Antonio. He was thorough in showing me all the options on the car and gave me time to ask questions. I felt very comfortable and happy with the experience and would certainly recommend Brad and North Park Chevrolet. More