North Park Subaru

Can't say enough about my experience with David Silva and North Park; being a young girl and it being my first new car purchase I was very nervous that they would try to take advantage of me; this was no and North Park; being a young girl and it being my first new car purchase I was very nervous that they would try to take advantage of me; this was not the case. David treated me with respect from the start, going through the step by step process of buying a new vehicle and putting me at ease. They were very patient with me I really could not have asked for a better experience! I got the car of my dreams for a good price; what more could I ask for?!! More

i really cant say enough about the staff.. and the service from north park subaru.. they have gone the EXTRA mile.... Even tho I am more that 300 miles away.... i truly don't think I have had a better service from north park subaru.. they have gone the EXTRA mile.... Even tho I am more that 300 miles away.... i truly don't think I have had a better car buying experience.... A great deal on the vehicle of my choice.... AWSOME CUSTOMER SERVICE "PRICELESS"... THANKS KYLE CHAMBLIN!!!!! AND EVERYONE AT NORTH PARK SUBARU More

My wife and I bought a 2014 Subaru Forester Premium, and a 2014 Subaru WRX from North Park Subaru. We had a fantastic time. We arrived on the lot and were looking around when a sales consulatnant came out t a 2014 Subaru WRX from North Park Subaru. We had a fantastic time. We arrived on the lot and were looking around when a sales consulatnant came out to greet us. He said that we could look around as much as we wanted, then checked to make sure the vehicles we were interested in were unlocked, and then let us be. We were in and out of vehicles for at least 30 minutes before we decided on what we did and did not like. We went into the Dealership and our sales consultant asked us if we would like to take a vehicle for a test drive. We said yes. Once we were done he said if we wanted to an extended test drive some other time we could. We called back a week later told them that we would like to do an extended drive so that we could ensure our dogs fit in the back, and in the back seats. They were willing to give us the vehicle till Monday. Upon being ready to make a purchase they were willing to wait as long as we wanted to get the paperwork started. During the negotiation process I didn't get what I wanted exactly for my trade ins but in the end got what I wanted. We did end up paying more per month than I wanted but that is because I forgot about GAP insurance and did not factor that into my monthly payment plan. The also sold us an extended service plan, that may have been the best I've ever seen for the price they gave it to us for. Great buying experience, no pressure, friendly atmosphere. We were told that they make a lot of business from return customers, and I can see why. I would return to North Park Subaru if I ever need another vehicle. Our Sales Consultant was: Tim Kelley, Jr. 9807 San Pedro San Antonio, TX 78216 Fax 210-366-4870 Office: 210-308 0200 Mobile: 210-378-9692 1-800-280-5780 E-mail: tkelley@npsubaru.com More

bougth a used 2006 F250 6.0 drove off the lot ran great .within 5 months it had injector issues #5.6.8 in order for the repair i had to up grade the coverage to get the issues fixed at the same time the a/ .within 5 months it had injector issues #5.6.8 in order for the repair i had to up grade the coverage to get the issues fixed at the same time the a/c went out i being a machanic replace the accumalator (a/c).i took it over to the service dept and explian the issues and left a printed copy of the issues with instructions just to check the a/c .well one week later i get the truck back total cost $556.00 plus the $150.00 deductable i have had more issues with the truck ever since the worked on it now all i do is start the truck every other day it just sits in my drive way i can go on and on on the service .put it this way i'm paying for a truck just for decoration .i can;t sell it I owe on it can't trade it in to much is owed on it i will be upside down so i'm stuck like chuck (the last time i took it to them they said low compresstion cyl 6.8 well if you do not clean the injector ports before installing the new ones you will blow the piston rings ,i'm in need of a good lawyer i guess so no i'm not happy with the north park group will never recomend or buy from them .letting the people i know and everyone i meet the story. More

Really not important enough to remember his name...We went to buy a used Aspen they had. Got there right before they closed, so we didn't want to hold them up. We made an offer and slick was going to cal went to buy a used Aspen they had. Got there right before they closed, so we didn't want to hold them up. We made an offer and slick was going to call next am....which didn't happen. They must be doing really well!! Didn't want our money. When my husband called he said the manager was supposed to have called. DIDN'T happen. They really stink. New cars, maybe different, but they really don't try to sell used. More

After being turned down at other dealers and being treated as if i was a bad person and not worth their time because of my bad credit these people were able to get me into the car I wanted at the righ treated as if i was a bad person and not worth their time because of my bad credit these people were able to get me into the car I wanted at the right price and payments as well as a fair amount for my trade. They were friendly,honest and fair. They got me approved without asking for $3000 down like the other places. So thanks to them after 18yrs of driving my little 93 ford ranger I finally got me an Awesome used HHR. Thank You Richard and Brenda me and my wife are very happy. More

Though they asked for the coupon when I arrived, they did not give me the discount and they charged me to rotate the tires when I specifically asked them not to as it had been recently done. I made the mista not give me the discount and they charged me to rotate the tires when I specifically asked them not to as it had been recently done. I made the mistake of not checking my bill and didn't realize the ~$30 overcharge. It took a week of daily phone calls before I finally reached Allan (who said he called me back and left a message, but I had no message). When we finally did get in touch, I still had to argue to get a check cut rather than credit. Moreover, I got a 'courtesy' text message that if I wasn't satisfied I should call customer service. I called twice. Left a message both times and customer service never called me back. Thankfully, there is another Subaru Service Company in the area. I have not been back to North Park. More

I started my car buying Saturday in Austin at Howdy Honda where I could not get a sales person to help me. Left and went to Austin Subaru and they didn't have much for inventory and they also would not deal where I could not get a sales person to help me. Left and went to Austin Subaru and they didn't have much for inventory and they also would not deal for the price for the Impreza we would have bought from them but they would not deal on the price. I told them about the special prices that Town north had. The sales man told me they would not have the car at that "crazy price" We left in a bad mood and on the way home we called North Park Subaru in San Antonio because I saw a Impreza outback sport on special on their website. WE talked to Tim kelly on the phone and asked him if they had the car in stock that was advertised and he said yes. We drove about 100 miles to the dealership and were greeted by Tim Kelly when we walked into the showroom. He had the Car that I called about ready to look at when we arrived. We test drove it and knew I wanted it for my daughter. Tim was the best no pressure sales man I ever had and we got a super price. Tim Kelly knew the answers to all of my questions which really impressed me. We bought the car from him because the price was so good but also because he is a great person. Three weeks later my sister in-law wanted my help in looking for a new car so she wouldn't be taken by a dealer. We test drove a Honda then we went to Austin Subaru but the same old crap went on up there. while she was test driving a Forrester I was calling up Tim Kelly but he was busy with sale but he had his sales manager call me. I told him what my sister in-law wanted and he gave me a great price. Austin Subaru would not even come close to the price give to me by North Park Subaru in fact the salesman told us that was a crazy price and to come back when we didn't get the car at that price. WE drove on down to North park subaru and Tim Kelly had the car waiting for us and my sister in-law bought it from Tim Kelly I would alway like to buy from Tim kelly. More