North Point Volvo Cars

Please give an excellent rating for the service dept. They did an excellent job on sunroof replacement. I am truly enjoying it!!! It is a nice as a convertible roof! Thanks again! Lucinda They did an excellent job on sunroof replacement. I am truly enjoying it!!! It is a nice as a convertible roof! Thanks again! Lucinda More

My experience was excellent. All three men were very kind and helpful with my purchase. Thank you for you kindness and making it happen with a smile! Lucinda All three men were very kind and helpful with my purchase. Thank you for you kindness and making it happen with a smile! Lucinda More

I scheduled for an oil change and a tire rotation. I arrived at 8am which was the earliest time slot available for car service. I assumed that this could take maybe an hour or two. Upon checking in, I I arrived at 8am which was the earliest time slot available for car service. I assumed that this could take maybe an hour or two. Upon checking in, I worked with Marcus/ Benjamin Wise. I told him that I had scheduled for an oil change and a tire rotation. He suggested that I get 40,000 mile service. Initially I was not interested, but told him to go ahead with service. I was told that this service would take 3 and a half hours to complete. I noticed that other customers were getting their cars completed and leaving while I was the first appointment scheduled, but still waiting. I checked my messages and saw that I had been sent a review invoice which did not match what I was told. It showed an oil change, tire rotation, and a suggestion for new tires adding up to almost $2,000. I went to the front desk to get everything sorted concerning the estimated time for service and whether the services requested were performed. Marcus assured me that he had everything handled, printed, and ready to go. He then left to help another customer and left the service floor all together. I check the papers that he had printed which were not matching the services that I had completed. I had to ask another associate for assistance in this matter because it appeared that he was too busy to handle my needs. This made me question if the services stated were actually performed on my vehicle. I am willing to pay to have all recommended services completed, but I wanted to ensure that I am being charged fairly for my services. This was frustrating because I had been here since 8am. I did not feel that I had services accommodating and attentive to what I needed. He definitely tried, but his attempt made it appear that his other customers were his focus, not my experience. More

Overall experience was smooth, clear and time efficient. Lance was easy and pleasant to communicate with - he knows the brand and the models well and really represents the brand well. Lance was easy and pleasant to communicate with - he knows the brand and the models well and really represents the brand well. More

Great buying experience they were extremely flexible on valuing our trade-in and were great to work with. valuing our trade-in and were great to work with. More

Louis and team were very efficient and communicative. I appreciated their transparency throughout the entire process. They helped us make informed decisions and had our best interests at heart. I appreciated their transparency throughout the entire process. They helped us make informed decisions and had our best interests at heart. More

I worked with Anthony Jones and he made my first Volvo car buying experience amazing! He is very friendly, competent in all things Volvo and very thorough through the entire process! car buying experience amazing! He is very friendly, competent in all things Volvo and very thorough through the entire process! More

Excellent service department. Joseph is always very helpful and honest. I take my car here every time. Joseph is always very helpful and honest. I take my car here every time. More

They assigned me to Louis Dymant who is very knowledgeable about EV’s because he owns one and had leased a C40 in the past. They were easy to deal with and I highly recommend them. knowledgeable about EV’s because he owns one and had leased a C40 in the past. They were easy to deal with and I highly recommend them. More

The issue with the car was hard to diagnose but worked hard to get to the root cause. hard to get to the root cause. More