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North Shore Auto Mall
Lynn, MA
63 Reviews
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63 Reviews of North Shore Auto Mall
October 04, 2017
Buyer Beware Went to look at 3 BMW X3s. Spoke to Boris who showed us all 3 cars. 2 of the vehicles (2013s used) were in rough shape bodywise, but a white one looke Went to look at 3 BMW X3s. Spoke to Boris who showed us all 3 cars. 2 of the vehicles (2013s used) were in rough shape bodywise, but a white one looked to be in fairly decent shape. Took it for a test drive and said We didn't want to make a decision right then, but Boris pushed hard for a $100 "refundable deposit" to hold the vehicle and take it off the market. And then he said we could have it inspected by our own mechanic and if it didn't check out to our satisfaction, the deposit would be refunded. I told him that I didn't have my check book with me. He said they didn't take checks only debit cards. I said no...we don't give our debit card to anyone...(should have walked then) that I only had my regular credit card. He said they didn't take Credit cards either....but he would check with his Manager to see if they could make an exception for us! After some discussion, they agreed to take our credit card. When he came back with my card...he had put a $500 deposit on it...not $100 as discussed. (Second time I should have walked). So we let it ride because it was "refundable". The next day Igor drove the car to our mechanic who pointed out all the dings and dents and touch up paint in the back bumper that we hadn't seen upon inspection at the dealership. He also said the car was going to need brakes. After the inspection, Igor took the car right back to the dealership. We talked about it at home and then when Boris called us..... we offered a lower price for the issues that were found. Expecting him to offer to fix the issues or take our offer. His answer was "it's a used car you are buying" and it is the best price anywhere for this kind of vehicle. So we decided to discontinue the negotiations and look elsewhere. He then offered to take a little off the price...but it was too little, too late. We were done.....and we asked for our deposit to be credited back to our card. Fast forward, 3 weeks later, and we are still trying to get our deposit back. We had to contact our credit card company and put a dispute in on the transaction. The credit card company has credited our account because we never took possession of any merchandise from them, but now The credit card company has to go after their bank to get the money back. I'm also going to report them to the Better Business Bureau. It shouldn't take any longer to credit an account then it does to debit it for the deposit! I truly believe they were pissed off we didn't buy the vehicle and thought they could keep the deposit! Buyer Beware! More
by Littlemjs
Employees Worked With
Igor Andreev, Boris Shnayder
Helpful July 02, 2017
DO NOT BUY CAR HERE! DISHONEST SELLERS! CROOKS!!! Buyer beware! They sold me a car that Carfax reported frame damage losing nearly $3,000 of original car value. They hid that fact from me by CROOKS!!! Buyer beware! They sold me a car that Carfax reported frame damage losing nearly $3,000 of original car value. They hid that fact from me by showing a Carfax report before the Frame Damage was reported. Very sneaky and aggressive sellers. More
by fredi2oo8
Employees Worked With
Kevin Li, Tom Wright
May 04, 2017
Bought a Mercedes SLK 55 AMG Sent email request asking about a car I saw on Autotrader. I received a phone call from Boris Shnayder within a couple hours. I made arrangements Sent email request asking about a car I saw on Autotrader. I received a phone call from Boris Shnayder within a couple hours. I made arrangements to travel 135 miles to get to see the vehicle the next day. Even though we were running late, he held the car for us to see, I took the car for a test drive and Boris was very helpful with all the gizmos and instructions on how to use them. We decided to purchase the 2007 Mercedes Benz SLK 55 AMG. Our only hangup was not due to the dealership but with wiring cash to pay for it! Once we got the wiring details ironed out, it went right through and we were on the road home. Zoom!!! More
by MSkitty
Employees Worked With
Boris Shnayder
February 13, 2017
Sleezy They had the car I wanted, so I had to deal with them. I had the vehicle inspected prior to sale to have major issues fixed. I wanted the price redu They had the car I wanted, so I had to deal with them. I had the vehicle inspected prior to sale to have major issues fixed. I wanted the price reduced so I could ensure repairs were made, but they insisted that they repair prior to selling. They provided no evidence that anything was repaired. I had the car inspected immediately after taking possession and one of the major items had not been repaired, only "cleaned up," and one item was done not to completion (the old sensor for the brakes were left installed vice replaced). They have since refused to answer e-mails or return phone calls. If I do not get this addressed a lawyer will get involved. More
by dave095790
Employees Worked With
Kevin Li, David Romanow
November 18, 2016
bought a bmw x3 bought a used bmw x3 and had an overall good experience. test drive went well and salesperson was not too pushy. i would recommend this dealer to othe bought a used bmw x3 and had an overall good experience. test drive went well and salesperson was not too pushy. i would recommend this dealer to others. More
by maxiebarn
Employees Worked With
Igor Andreev
August 22, 2016
Quick and Easy Did some research on the 2009 Honda CR-V they had on their website. After messaging them for a little while, scheduled an appointment to test drive th Did some research on the 2009 Honda CR-V they had on their website. After messaging them for a little while, scheduled an appointment to test drive the car and it was excellent. Process did not take very long and the staff were all very friendly while working with me. Thank you guys! More
by CPGal
Employees Worked With
Kevin Li, Alex Contreras
July 12, 2016
Smooth Beyond satisfied with the level of customer service, knowledge and professionalism from EVERYONE at The North Shore Auto Mall. HUGE SHOUT OUT to John Beyond satisfied with the level of customer service, knowledge and professionalism from EVERYONE at The North Shore Auto Mall. HUGE SHOUT OUT to John Gulla, our Salesmen for making the whole experience incredibly smooth -Thank you ALL -Andrew and Laura Belliveau More
by Laura Belliveau
Employees Worked With
John Gulla
June 01, 2016
Very dependable cars awesome service Bought my first car there walked in was respective service dept donny was very helpful and friendly and smart would come back for service any time Bought my first car there walked in was respective service dept donny was very helpful and friendly and smart would come back for service any time More
by Carguy133
Employees Worked With
Donny dinicola , Igor Andreev
May 02, 2016
Professional and easy to work with. I have bought 2 cars from this company. Both Mercedes. Both great cars. The staff is very helpful, knowledgeable and a pleasure to work with. I have bought 2 cars from this company. Both Mercedes. Both great cars. The staff is very helpful, knowledgeable and a pleasure to work with. More
by Patboz
Employees Worked With
Jason, Allison Gutierrez, David Romanow
April 06, 2016
I haven't done business with North Shore Auto Mall... yet But I do intend to. Kevin and Alex were very helpful, honest and courteous. I visited other dealers on the same day and none were nearly as helpfu But I do intend to. Kevin and Alex were very helpful, honest and courteous. I visited other dealers on the same day and none were nearly as helpful as the staff at NSAM. I felt like a long time customer even though I had never been there. While I did not leave with a vehicle on the day that I visited I am hoping that my next vehicle purchase will be made at North Shore Auto Mall. Thank you Kevin and Alex! More
by Shawn F
Employees Worked With
Kevin Li, Alex Contreras
