I visited North Shore VW only because it is the closest VW dealership to my house. Overall, I am completely dissatisfied with their service. I had a problem with AM radio and had to take car to them several times. After each visit Service Department would assure me that it is fixed, however, as soon as I start driving I still can not get AM reception. Every time I drop off the car for service, I would ask them to drive and see if radio working, but no one ever drove.
Second, I had a problem with a starter and the car had to be towed to dealership on WEdnesday. Until Friday service deaprtment did not have a chance to take a look what was the problem. When finally discovering the problem on Friday,( please note, car was on the dealership since WEdnesday) part had to be ordered and wouldn't arrive there until Monday, leaving me without car for the weekend. I do realize that if it a situation, then it happens, but I wish they took initiative and looked at it in timely manner.
Overall, I would not recommend any of my friends to visit North Shore VW.