Northampton Volkswagen

The service dept at Noho VW couldn't have been more responsive and professional. A special shout out to Sami and Aimee for their professionalism and expertise. responsive and professional. A special shout out to Sami and Aimee for their professionalism and expertise. More

We love our new Atlas Crosssport!! All the people We love our new Atlas Crosssport!! All the people that work at Northampton VW are very friendly and helpful. We mostly worked with Sami Suarez, We love our new Atlas Crosssport!! All the people that work at Northampton VW are very friendly and helpful. We mostly worked with Sami Suarez, customer relations manager, she was great! She helped us through this crazy process. Thank you More

I got a such a great price on a used vehicle that I did not even try to negotiate. The sales person was friendly but not well organized or knowledgeable about the vehicle (perhaps because it was not a VW). not even try to negotiate. The sales person was friendly but not well organized or knowledgeable about the vehicle (perhaps because it was not a VW). I had an appointment at 9:30. I hoped the vehicle would be ready to view and test drive. It took 15 minutes to bring it around front and find a plate. It had not been washed so it was hard to assess the cosmetic condition of the paint. It took an hour to complete the paperwork. Even without negotiation, the sales person still has to go back and forth with the sales manager. You have to pay in full the day you decide to buy if you are not financing, which is nerve racking. (What if the dealership went out of business or damaged the car before delivery?) The finance person did not try to sell me anything else, like an extended warranty or glass etching, so that was a nice change. I had to follow up with sales person twice about the delivery date. On the day of delivery, the sales person was out so another stepped in. The delivery consisted of giving me the paperwork and the keys outside in the rain. The vehicle did not have an inspection sticker because their machine was down but they did reimburse me $35 one week later. Because the vehicle was less than 2 years old, it did not need much reconditioning. It was washed but not detailed. (I could not tell on delivery day because it was raining.) The steering wheel still had some grim on the controls. There was no touch up done to the scratches, most of which I could get out myself with my polish. Admittedly, this is small stuff. I got a good vehicle at a great price. However, it was an average experience with the usual delays and waiting. This dealer’s promotional material highlights how ...”you are going to love it here” but it seemed like the same experience as every other dealer. More

I wanted to first and foremost say that this dealership was put into a situation that was not at all their fault. I was in a situation where I had 2 faulty sunroofs on 2 separate VW Golfs. The dealership a was put into a situation that was not at all their fault. I was in a situation where I had 2 faulty sunroofs on 2 separate VW Golfs. The dealership and the service department were so helpful in making me feel absolutely taken care of through this whole process. My situation started with VW corporate, and then moved to this dealership once a resolution was determined. Sami Suarez, Customer Relations Manager, went out of her way to make sure that i was taken care of and that all of my needs were met. She really was amazing, she was friendly, attentive, and communicated well throughout the entire process. Omar Ali and Ben Davis, who are part of the management team were very helpful and I thought went out of their way to make this situation come to a happy ending, finding me an amazing VW GTI in the color I wanted... ; )) Once is finance, Doug made my experience seamless and was quick to take care of all of the needed paperwork! I would recommend this dealership hands down to anyone looking for management and sales that actually care about their customers. More

Sami Suarez was excellent very knowledgeable about vehicles and spent the time to show me all the functions. Omar looked for the best rate possible for me !! vehicles and spent the time to show me all the functions. Omar looked for the best rate possible for me !! More

Sami Suarez went out of her way to correct a problem with our computer screen on our car. Her efforts on my behalf will keep us customers for life. It was a pleasure to meet her. with our computer screen on our car. Her efforts on my behalf will keep us customers for life. It was a pleasure to meet her. More

The customer relations manager, Samili Suarez, was absolutely amazing!! Super friendly and knowledgeable about the vehicle I purchased. I would definitely recommend her to others. absolutely amazing!! Super friendly and knowledgeable about the vehicle I purchased. I would definitely recommend her to others. More

Disappointed by the trade value given to me by the Sales manager. He claimed that was the current book value but I had only purchased the vehicle 9 months prior and got less than half what I paid for it. Ac manager. He claimed that was the current book value but I had only purchased the vehicle 9 months prior and got less than half what I paid for it. According to my research the book value was thousands greater. They shouldn't shaft consumers just to make an easy profit. More

Sami Sanchez was amazing. Loved the assistance of Ben, Omar, Natasha, and Doug. We go here for every single car and have for years. Best dealership ever! Omar, Natasha, and Doug. We go here for every single car and have for years. Best dealership ever! More

Natasha and Omar did an amazing job helping me get a vehicle that fits the needs of my family and work life. Thank you so much! Definitely will recommend to others vehicle that fits the needs of my family and work life. Thank you so much! Definitely will recommend to others More