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Northampton Volkswagen

Northampton, MA

4.5
916 Reviews

361 King Street

Northampton, MA

01060

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Showing 916 reviews

April 30, 2021

Northampton VW is a great place to purchase a vehicle. Their customer service is excellent! Everyone who helped me was friendly, took their time to answer all of my questions, and made me feel comfortable More

by atlewis0510
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Freeman, Omar Ali, Sal Akozbek, Sami Suarez
May 04, 2021 -

Northampton Volkswagen responded

Hello!! Thank you for your feedback. That's great to hear! We strive in delivering exceptional customer service to each of our customers. Very happy to hear we were able to deliver just that. Welcome to our Noho family!! We look forward to welcoming you back in for your service.

April 30, 2021

We went to test drive a new Passat. Sal Akozbek was terrific. He was informative yet laid back and let us take our time. After a few test drives we liked the Tiguan better. Negations were quick and eas More

by Frostac2011
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Akozbek
Apr 30, 2021 -

Northampton Volkswagen responded

Hello!! Thank you for your review and Congratulations on your new Tiguan!! So pleased to hear Sal took great care of you! We look forward to welcoming you back for service.

April 28, 2021

This is my second leased vehicle with Northampton VW and I’m grateful for having yet another pleasant experience. The team (Ben, Sami & Doug) were helpful in answering my questions/concerns and quickly reso More

by Deborah F.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Douglas Freeman, Ben Davis, Sami Suarez
Apr 29, 2021 -

Northampton Volkswagen responded

Hello Deborah!! Thank you so much for your feedback!! We appreciate your business and are very happy to hear you had a wonderful experience here with us at Northampton Volkswagen. Congratulations on your New VW! :)

April 28, 2021

I’ve bought many cars over the years. I went to Northampton VW and had the most easy, honest and helpful experience buying a car. From the saleswoman, Natasha, to the customer service rep, Sami, I More

by Kim V.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natashia , Sami Suarez
Apr 28, 2021 -

Northampton Volkswagen responded

Hello Kim!! Thank you so much for your feedback. We strive to give our customers the best experience possible in purchasing their vehicle! Glad our girls Natasha and Sami provided you with a wonderful experience!! Enjoy your new VW!!! Welcome to our Northampton VW family Kim!

April 25, 2021

Excellent customer service. Staff was very friendly and professional! I never felt uncomfortable with the buying experience. I would highly recommend this dealership. Thank you! More

by kwandas1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Davis, Sal Akozbek, Sami Suarez
Apr 26, 2021 -

Northampton Volkswagen responded

Hello!! Thank you so much for your feedback!! We appreciate your business and Congratulations on your new VW! Welcome to our Noho VW family!! Very happy to hear you had a super experience with our team!

April 16, 2021

Jason Leclair was fantastic. He listened to his customer and knew exactly what we needed. We were so happy with our service and ease of leasing a new car that we went back the very next day and purchased an More

by Rivera01056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Davis, Omar Ali
Apr 16, 2021 -

Northampton Volkswagen responded

Hello!! Thank you very much for your feedback and Welcome to our Noho VW & Country Nissan family!! We greatly appreciate your business and look forward to welcoming you back again! Glad Jason and the rest of our staff made the experience a great one!!

April 16, 2021

The Northampton Volkswagen dealership was a great experience. Everyone was really helpful & made my decision much easier. Happy to be apart of the Jetta fam! More

by annashut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Freeman, David Hastings, Sami Suarez
Apr 24, 2021 -

Northampton Volkswagen responded

Hi!! Thank you for your feedback on your experience here at Northampton Volkswagen! Welcome to our Noho VW family!! We look forward to welcoming you back for service. Enjoy your Jetta!!!

April 11, 2021

I found dealer through KBB and couldn’t be happier from initial contact Rob W. through Sale with Sal to learning curve with Sami. Great staff!! More

by barbruth2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rib Winslow. Five Stars for conscientious follow up throughout sales process , Douglas Freeman, Sal Akozbek, Sami Suarez
Apr 12, 2021 -

Northampton Volkswagen responded

Hi!! Thank you so much for your feedback. We appreciate your business and are glad to hear you enjoyed your time with our staff here at Noho VW!

April 07, 2021

Sami is the best! She is kind, and very easy to talk to. I was very insecure about a new car but she made me feel comfortable and explained everything I wanted to know. More

by Jgutlerner
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sami Suarez
Apr 07, 2021 -

Northampton Volkswagen responded

Hello!! Thank you so much for your feedback! Welcome to our Noho VW family!! Glad to hear Sami made you feel comfortable throughout your new car purchase process. We look forward to welcoming you back for your service.

April 06, 2021

This is my second lease with the Northampton VW team and William, Omar & Sami were great to work with! I’m smiling beneath my mask 😷 More

by DudeMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William, Omar Ali, Sami Suarez
Apr 06, 2021 -

Northampton Volkswagen responded

Hello! Thank you very much for your review and CONGRATS on your new vehicle! We are glad to welcome you back to our VW family! Hope to see you for your service. :)

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