Northampton Volkswagen

Jason was awesome and communicated amazingly and answered every question I had. Especially with CDK being down, he really expedited the whole process and made is enjoyable. The management definitely need to every question I had. Especially with CDK being down, he really expedited the whole process and made is enjoyable. The management definitely need to be more hands on with getting customers paperwork organized and completed in a timely manner. I left my house in Fall River MA at 6:45am to be at the dealership at 9:00am. Jason had everything he could ready to sign and process until the financing team arrived, which didn’t arrive until 11:00am. I understand he had vehicle troubles but there should be a sales manager who can and is willing to assist when a problem occurs. Not just the whole process coming to a complete halt. Jason stepped up to the plate and made sure everyone was getting things done as quick as possible and even going to the RMV himself to process the registration.. More

Jason was amazing! We had a great time with lots of laughs! The dealership was beautiful and clean! Everyone there was extremely friendly. And they got me into my car w We had a great time with lots of laughs! The dealership was beautiful and clean! Everyone there was extremely friendly. And they got me into my car with NO money down! Thanks for everything Jason and VW team! It was a GREAT experience! More

ET was a pleasure to work with. I walked into the dealership expecting a hard stressful time and came out with a great car and a great experience. Thank you Northampton VW! I walked into the dealership expecting a hard stressful time and came out with a great car and a great experience. Thank you Northampton VW! More

Ertugrul was especially knowledgeable. He explained all the features and made us comfortable with selecting a rear-wheel drive car. He didn't pressure us and made sure we got the car we wa He explained all the features and made us comfortable with selecting a rear-wheel drive car. He didn't pressure us and made sure we got the car we wanted. Overall, the shopping experience was very enjoyable, and he has stayed in touch since our purchase to answer our questions. We give him our best recommendation. More

Ertugrul was very knowledgeable and great to work with, we’re loving our new ID.4! we’re loving our new ID.4! More

He looks out for the interest of the customer. He said: "if you don't need this don't buy it,we don't want you spending more than what's necessary." He provided pointers as well as honest explanat He said: "if you don't need this don't buy it,we don't want you spending more than what's necessary." He provided pointers as well as honest explanations of what may be needed or not. Introduced me to other team members that work within the parts department. Thank you for making this experience pleasant! More

Bait and switch tactics at play at Northampton VW. I sent an inquiry via cars.com to Northampton VW to ask about the availability and price of a car I had seen online. Michael Silva, the Internet Sale I sent an inquiry via cars.com to Northampton VW to ask about the availability and price of a car I had seen online. Michael Silva, the Internet Sales Manager, promptly responded and quoted the same price I had seen on cars.com. I scheduled an appointment with Michael to come see and hopefully purchase said vehicle. On the day of the appointment, one week after the original inquiry, I received a call from Michael reconfirming my plans to attend the appointment, at which time I reconfirmed with him the price he originally quoted. When I arrived Michael wasn’t there, but Jason LeClair was able to help get us set up for a test drive, which went well. We were ready to move forward with purchase, but when the offer presented was $4k higher than the emailed/confirmed offer Michael had shared. When asked about the discrepancy Jason brought over Frank Marvici who informed us that there was a pricing error in the offer Michael had provided. When informed that Michael had reconfirmed the figure over the phone that day Frank stated that Michael didn’t have the authority to offer that price. I was told that the dealership would not be able to sell the vehicle at the quoted price and was told the best they could do was $500 less, or $3,500 more than the previously confirmed offer. It’s very disappointing that this dealership refuses to acknowledge a quoted price, and if it truly was a pricing error, didn’t communicate as much until the offer was printed and on the table. More

Jason, Isaac & Angel were all great. Fun, welcoming, patient, and through. We had to wait a long time to finalize, but it was due to previous customers Angel was helping before us. Fun, welcoming, patient, and through. We had to wait a long time to finalize, but it was due to previous customers Angel was helping before us. More

Jason was very easy to deal with, highly recommend him to anyone looking for vehicle anyone looking for vehicle More