Northampton Volkswagen

The person that took care of me was Miguel. He was a great salesperson and really knew how to sell a car. He went through a step by step explanation of the car which really help me narrow down He was a great salesperson and really knew how to sell a car. He went through a step by step explanation of the car which really help me narrow down my selection to the Volkswagen Taos. The service at this place was quick and very smooth timely manner. Miguel even delivered my car to me whenever I wasn’t able to pick it up. This just goes to show his dedication to making his customers happy and well taken care of. I also had Jacob K. Shadow Miguel and he also did a well job at explaining to me my options! If your looking for passionate salespeople I would 10/10 recommend going to Volkswagen in Northampton, MA More

Shannon is a top notch employee! ! She goes above and beyond for her customer's satisfaction!! I would highly recommend this specific Volkswagen dealership and to ask for Shannon Cole ! She goes above and beyond for her customer's satisfaction!! I would highly recommend this specific Volkswagen dealership and to ask for Shannon Coleman specifically!! Thank you for treating me with A+ service!! I'm grateful for all that you have helped me with!! More

Northampton Volkswagen is MY VW dealer. I’ve been a customer since 2014. I always get the best service there. I’ve been a customer since 2014. I always get the best service there. More

Sales staff was excellent Finance manager was arrogant, seemed like were bothering him Awful experience seemed like were bothering him Awful experience More

Treated me very well, great customer service. Very happy with my purchase at your dealership. Very happy with my purchase at your dealership. More

Jason was so polite and a great guy throughout the process. Him among the rest of dealership helped us all and made the process easy going!! My only critique would be having to drive to the dealership process. Him among the rest of dealership helped us all and made the process easy going!! My only critique would be having to drive to the dealership 3 separate times, the 3rd time being the one I got to drive it home. Other than that it was great. Thanks Jayson! More

Jason was beyond helpful and despite a nationwide hack of the computer system they use, got everything done in a timely fashion. Great guy! the computer system they use, got everything done in a timely fashion. Great guy! More

Miguel, was such a Excellent salesman! Extremely kind and very helpful!!!! thank you for all your help! Extremely kind and very helpful!!!! thank you for all your help! More

Miguel was very helpful and organized! Everyone at VW Northampton made our experience so smooth! Thank you! Everyone at VW Northampton made our experience so smooth! Thank you! More

Jason was awesome and communicated amazingly and answered every question I had. Especially with CDK being down, he really expedited the whole process and made is enjoyable. The management definitely need to every question I had. Especially with CDK being down, he really expedited the whole process and made is enjoyable. The management definitely need to be more hands on with getting customers paperwork organized and completed in a timely manner. I left my house in Fall River MA at 6:45am to be at the dealership at 9:00am. Jason had everything he could ready to sign and process until the financing team arrived, which didn’t arrive until 11:00am. I understand he had vehicle troubles but there should be a sales manager who can and is willing to assist when a problem occurs. Not just the whole process coming to a complete halt. Jason stepped up to the plate and made sure everyone was getting things done as quick as possible and even going to the RMV himself to process the registration.. More