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Northampton Volkswagen
Northampton, MA
915 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 915 reviews
February 08, 2024
There's a legendary tire story regarding Nordstrom that illustrates how to do customer service the right way. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'. The fail illustrates how to do customer service the right way. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'. The fails included 1) a major misdiagnosis (e.g., they claimed my ECM was bad) that would have made my car only operable for local driving - potentially for months - as a new part is unavailable nationwide with no ETA, 2) a refusal to acknowledge, no less reimburse me for the misdiagnosis - and let's not even get into the many hours spent searching for a used part and driving to my VW dealer of record (I recently returned to the Pioneer Valley) 90 miles away multiple times, 3) a complete unwillingness to help resolve the problem using a used part (same part #, same model, year, and configuration) - something VW Westborough was happy to do - an action that led to a different (and successful) diagnosis (it was a bad fuel pump) and had my car fully functioning within 18 hours, 4) and a complete lack of follow-up from everyone who was sent detailed emails, including the Service Advisor, the Service Manager, and the owner of the dealership. As someone who has owned high-end (Passat W8, Passat 3.6L AWD, CC 3.6L AWD) Volkswagen cars for 20 years I've never had such a horrific experience with a VW Dealership - and the management at NoHo VW don't seem to care. More
by VWCCOWNER
Employees Worked With
Christopher Moreno, Joanna Pieciak, Carla Cosenzi
November 22, 2023
Jason continues to make car sales easy. He is professional and knowledgeable about all of my questions and needs. His no pressure style and honest interactions make his help a home run. Ha He is professional and knowledgeable about all of my questions and needs. His no pressure style and honest interactions make his help a home run. Happy to continue working with Jason on our car transaction. Great job Jason and Northampton VW More
by Jtcampbe
Employees Worked With
Joshua Gamache, Jason Leclair
October 31, 2023
Amazing experience at Northampton VW. My sales person Hal was wonderful, very knowledgeable, easy to work with and so personable. We love our ID.4 for . Thanks for the clear explanation a My sales person Hal was wonderful, very knowledgeable, easy to work with and so personable. We love our ID.4 for . Thanks for the clear explanation and guidance for all these new technology. We will be back . I'd recommend this dealer and Hal to my friends. More
by Lizzy
Employees Worked With
Hal K
October 31, 2023
Jay was super knowledgeable, patient and honest in answering all my questions regarding the the Golf R, which I purchased. Overall awesome staff. Thank you again! answering all my questions regarding the the Golf R, which I purchased. Overall awesome staff. Thank you again! More
by David Goulet
Employees Worked With
Jason Leclair
