Northampton Volkswagen

great experience My wife and I found a Subaru Forester on line that was at Northampton VW. I called and spoke to a salesperson to confirm that it was still there and w My wife and I found a Subaru Forester on line that was at Northampton VW. I called and spoke to a salesperson to confirm that it was still there and when we told them that we couldn't make it until the next day they assured us that if it became unavailable they would let us know to save us a trip. When we arrived we were greeted at the door by a very friendly sales team. We dealt with Jason Leclair who made sure we had every opportunity to check out the car and answered all our questions. When we came to pick up the car it was clean and ready to go as promised. Jason was quick and officiant and Johnathan in the finance dept was very understanding of our needs, never tried to sell us anything we were not interested in. This was a very enjoyable experience all around and my wife loves her new Forester More

great dealership very pleased with my purchase and the very fair treatment by all the nice employees of northampton vw. This is the 2nd jetta I've purchased here and I very pleased with my purchase and the very fair treatment by all the nice employees of northampton vw. This is the 2nd jetta I've purchased here and I would highly recommend jamie berelli and this dealership to anyone who asked. More

Melanie is a super star! I recently participated in a buyback of my 2014 Jetta TDI and a purchase of a new 2017 Golf. It was a positive experience with some snags along the wa I recently participated in a buyback of my 2014 Jetta TDI and a purchase of a new 2017 Golf. It was a positive experience with some snags along the way. In the end Melanie Zoelck emerged as the most competent person I have dealt with in my 3 years as a customer of this VW dealership. Not only did she help me process the buyback, she actually also sold me my new car, even though she is not a salesperson! But she seems to know everything there is to know, and when she doesn't, she knows what questions to ask and where to direct them. Melanie did not waste a single minute of my time, and treated me with straightforward respect. It was a very easy transaction, and I loved it when Melanie walked me through the details of the car. She knew how every little thing worked and she seemed to be enjoying showing off the car. I got the sense that she really believes in the brand and in the product and that gave me an extra boost and confidence in my purchase. I also had a nice experience with Myron Callender and with Eric (last name?) The person who processed my loan was A-OK as well. I will not mention a couple of other people whose hard-sale style I did not need. They should take a page from Melanie's book. Treat me with honesty and dignity, without playing games, and I will stay a loyal customer for the foreseeable future. Thank you! More

Jamie was great! Jamie was awesome! She was very helpful in our leasing of the 2017 VW Jetta. She is a very valuable employee. Greg was also very informative in the Jamie was awesome! She was very helpful in our leasing of the 2017 VW Jetta. She is a very valuable employee. Greg was also very informative in the process. After we informed her we wanted to lease the car it did take two hours to process the paperwork. She kept apologizing for the wait. This was beyond her control. This was not acceptable in my book. We made arrangements to pick up the car @ 11:00 am on Friday. I called to inform her we would be late due to a funeral. We arrived at 12:00 & were told the car was not ready. Greg did not like the way the vechile was cleaned. I had to leave due to another appointment & left my husband to get the vechile. He was seen at 1:00. He was offered a gift card for the delay. As a business owner I just think you should be aware of the issues we had. Carl & Jay Kruzel 575-0525 More

Proud Owner of SportWagen My wife leased her last Jetta from Northampton VW and was very pleased with it. When it came time for me to get a new Subaru I went with a SportWagen My wife leased her last Jetta from Northampton VW and was very pleased with it. When it came time for me to get a new Subaru I went with a SportWagen instead and couldn't be happier! Jason LeClair gave me a very good deal! Recommend Northampton VW! More

Wonderful! I live in CT and this is my 3rd car purchase from Northampton Volkswagen. Jamie was a pleasure to work with, very friendly and helpful! I live in CT and this is my 3rd car purchase from Northampton Volkswagen. Jamie was a pleasure to work with, very friendly and helpful! More

Pleasant & effortless! We had the VW we wanted in mind and decided to go to Northampton Volkswagen. We met Omar and after a description to him of what we wanted, lo and beho We had the VW we wanted in mind and decided to go to Northampton Volkswagen. We met Omar and after a description to him of what we wanted, lo and behold there it was! In no time Omar got the car ready, and gave us the key so we could take it for a test drive. We were very impressed with the car, and within two hours the transaction was done and the car was ours! All involved were professional, attentive, and covered every aspect of buying a car making sure we were clear in understanding all necessary steps. Thanks for everything! More

Amazing Jamie was excellent at helping me purchase my first car! Greg was also very friendly and incredibly generous. He not only lowered the price significan Jamie was excellent at helping me purchase my first car! Greg was also very friendly and incredibly generous. He not only lowered the price significantly, but also included a free back up camera! More

My experience with my salesperson/dealership was flawless! I found this dealership online through cargurus.com. Their pricing was extremely competitive and thus I drove two hours to purchase my new Jetta GLI. I found this dealership online through cargurus.com. Their pricing was extremely competitive and thus I drove two hours to purchase my new Jetta GLI. My salesperson, Amber Riopelle, was extremely knowledgeable and low key. She made the process seamless and I had total confidence that I was getting the best pricing available. I was also not pressured into purchasing a service contract! Once the paperwork was completed, I had an extremely detailed run though of all the car's options with Melanie. She knew every bell and whistle and how to use them and explained them to me in an easy-to-follow manner. Being from out of state, the dealership has a neat program where "runners" will take my new car to DMV, in my city, and register my car and get its new plates, put them on, and deliver the car to my doorstep for no extra charge. Simply stated, I'm blown away and will refer all my friends/family to this dealership in Northampton, MA. Thank you, everyone, for making my car shopping experience painless and pleasant! More

Very Happy! Everyone at the dealership was pleasant to work with and understanding of what we were looking for. Jamie made it really easy to get the type of car w Everyone at the dealership was pleasant to work with and understanding of what we were looking for. Jamie made it really easy to get the type of car we wanted. We're very happy with our Jetta and definitely recommend this dealership. More