Northampton Volkswagen

a few suggestions It is obvious that Northampton Volkswagen is in a growth period and as such has much to learn especially in the customer service arena. while our expe It is obvious that Northampton Volkswagen is in a growth period and as such has much to learn especially in the customer service arena. while our experience was overall positive, there were few areas where our comments might help to make future sales more pleasant. First, you attempted to harpoon our cash sale decision by saying "no-one pays cash anymore" this I believe was an attempt to have us finance and thus make more for VW. Second we were told that we would have to have a cashiers check for the sale when we could have used a debit card and saved a trip to the bank. third, when we arrived back with a check for the amount vw printed out, we were told we were 19 cents short and a great ceremony ensued to have us pay the 19 cents for which a separate receipt was made. It seems that these nettlesome issues could be avoided by more preparation and a bit friendlier approach. If I had been vw I would have covered the 19 cents and said "thanks for the rushed trip to the bank" We would like to congratulate vw for the employment of Elvis, Ryan and Melanie who all made our experience worthwhile. More

Extremely helpful, friendly and knowledgeable salesmen Great experience purchasing a used vehicle. Salesman was helpful and patient with my indecisiveness as well as friendly and welcoming even after the s Great experience purchasing a used vehicle. Salesman was helpful and patient with my indecisiveness as well as friendly and welcoming even after the sale was finalized. More

Purchasing a New VW GTI Autobaum Perf PKG The Staff of Omar Ali, Gregory Bansfield, Linda Howe and Christopher Patrick were extremely wonderful to work with. All four were very professional, The Staff of Omar Ali, Gregory Bansfield, Linda Howe and Christopher Patrick were extremely wonderful to work with. All four were very professional, and were willing to meet me half way. I will recommend to purchase a vehicle from them at any time. I spoke with Carla C on a previous purchase. Since I have not picked up my new vehicle, I cannot comment on the quality of work. I will be willing to submit an additional survey concerning this topic. Thank you. More

Happy 50th Birthday to me For months Carla the owner has been working hard, trying to get the new 2017 Dune Convertible for me. No other Dealership could get the car I wanted e For months Carla the owner has been working hard, trying to get the new 2017 Dune Convertible for me. No other Dealership could get the car I wanted except Carla & Northampton Volkswagen. It's an amazing car & the perfect 50th Birthday present to myself. Jason, Melanie and Chris were great. More

A great place to buy a car Great Service, I recommend to all....I love my new Jetta...Thanks Bear & Greg for a wonderful buying expierience I will tell all my friends Great Service, I recommend to all....I love my new Jetta...Thanks Bear & Greg for a wonderful buying expierience I will tell all my friends More

Happy Customer Satisfied? I should also say satisfied along with happy. Car buying is traditionally a stressful experience but Paul and the NoHo staff created a ver Satisfied? I should also say satisfied along with happy. Car buying is traditionally a stressful experience but Paul and the NoHo staff created a very low stress experience. While I personally tend to not mind stress, my partner is very very much affected by stress or wrangling during the car buying process. This is absent at NoHo VW. I am the type that always feels a better deal is around the corner but like I said, I am a satisfied customer. My partner is the type that "if you give me what I want at the price I can afford" and they're satisfied. More

Jason is amazing and I love my new Golf :-) I've always wanted a Golf and so I knew exactly what I wanted when I came to Northampton VW. Jason was great, got me exactly what I wanted and the sal I've always wanted a Golf and so I knew exactly what I wanted when I came to Northampton VW. Jason was great, got me exactly what I wanted and the sales manager Greg and Myron in Finance made it all happen for me at a great price. If you need a new car go see Jason and the team at Northampton Volkswagen, you won't be disappointed! More

Great Service Bear , Greg , and , Chris thanks for the outstanding service with my new car purchase I enjoyed working with allbof you. I can't wait to take my Jetta Bear , Greg , and , Chris thanks for the outstanding service with my new car purchase I enjoyed working with allbof you. I can't wait to take my Jetta sport out on the open road Lisa More

A terrific expierience! A terrific experience, not at all stressful. Jason was a total pleasure to work with; Myron (?) was clear and honest, and Melanie was simply brilliant A terrific experience, not at all stressful. Jason was a total pleasure to work with; Myron (?) was clear and honest, and Melanie was simply brilliant! More

Dealing With Very Professional and Friendly People We just completed purchasing our second Jetta Hybrid (2016) at Northampton VW utilizing both times Jason LeClair as our sales representative. As was t We just completed purchasing our second Jetta Hybrid (2016) at Northampton VW utilizing both times Jason LeClair as our sales representative. As was the first experience, we were extremely pleased with our experience including the price we paid for this Hybrid. Jason LeClair is extremely professional, knowledgeable, and extremely cordial--we would never consider using any other representative. Our hats are off to this wonderful company and its dedicated employees. Melanie Zoelek is a jewel in explaining new car features--thanks Melanie for answering our many questions so cheerfully. More