Northampton Volkswagen

Over all good experience I really appreciated the effort to get me finically into my vehicle. I also loved the way I was given a complete tour and guide of the new car and I I really appreciated the effort to get me finically into my vehicle. I also loved the way I was given a complete tour and guide of the new car and I learned a couple of new things that i never knew about the Jetta and I have had 3. Great work. More

Bent over backwards Wish I started with these guys, I started with another dealer and th y s arched for 3 weeks and found nothing. I called these guys and they had a car Wish I started with these guys, I started with another dealer and th y s arched for 3 weeks and found nothing. I called these guys and they had a car for me in an hour and a half. Then met my impossible time frame and deadlines. Awesome customer service More

Great Service- Thank you Ross! Came in for an inspection, knowingly had check engine light on- needed diagnostic test! Ross did an exceptional job explaining everything and really m Came in for an inspection, knowingly had check engine light on- needed diagnostic test! Ross did an exceptional job explaining everything and really making me feel as though I was important and it isn't always about the money, although I spent much more than I was intending, my car is now back to like new! My Bluetooth was not working on my car, it still isn't, but Ross had not only one but two other employees come out and try to help- didn't succeed but the effort was appreciated! THANK YOU FOR THE GREAT SERVICE! More

Went the extra mile I spent a lot of time here in the span of a week, and my sales rep Keith went above and beyond to put me in a car. He remembered exactly what I was lo I spent a lot of time here in the span of a week, and my sales rep Keith went above and beyond to put me in a car. He remembered exactly what I was looking for in a vehicle and he never forgot, I only said it once and it stuck. Keith and the rest at Northampton Volkswagen kept at it and made sure that I'd be driving away in a car at a good price and never kept any info from me, everything was above board and honest. I'd recommend this place to anyone. More

a few suggestions It is obvious that Northampton Volkswagen is in a growth period and as such has much to learn especially in the customer service arena. while our expe It is obvious that Northampton Volkswagen is in a growth period and as such has much to learn especially in the customer service arena. while our experience was overall positive, there were few areas where our comments might help to make future sales more pleasant. First, you attempted to harpoon our cash sale decision by saying "no-one pays cash anymore" this I believe was an attempt to have us finance and thus make more for VW. Second we were told that we would have to have a cashiers check for the sale when we could have used a debit card and saved a trip to the bank. third, when we arrived back with a check for the amount vw printed out, we were told we were 19 cents short and a great ceremony ensued to have us pay the 19 cents for which a separate receipt was made. It seems that these nettlesome issues could be avoided by more preparation and a bit friendlier approach. If I had been vw I would have covered the 19 cents and said "thanks for the rushed trip to the bank" We would like to congratulate vw for the employment of Elvis, Ryan and Melanie who all made our experience worthwhile. More

Extremely helpful, friendly and knowledgeable salesmen Great experience purchasing a used vehicle. Salesman was helpful and patient with my indecisiveness as well as friendly and welcoming even after the s Great experience purchasing a used vehicle. Salesman was helpful and patient with my indecisiveness as well as friendly and welcoming even after the sale was finalized. More

Purchasing a New VW GTI Autobaum Perf PKG The Staff of Omar Ali, Gregory Bansfield, Linda Howe and Christopher Patrick were extremely wonderful to work with. All four were very professional, The Staff of Omar Ali, Gregory Bansfield, Linda Howe and Christopher Patrick were extremely wonderful to work with. All four were very professional, and were willing to meet me half way. I will recommend to purchase a vehicle from them at any time. I spoke with Carla C on a previous purchase. Since I have not picked up my new vehicle, I cannot comment on the quality of work. I will be willing to submit an additional survey concerning this topic. Thank you. More

Happy 50th Birthday to me For months Carla the owner has been working hard, trying to get the new 2017 Dune Convertible for me. No other Dealership could get the car I wanted e For months Carla the owner has been working hard, trying to get the new 2017 Dune Convertible for me. No other Dealership could get the car I wanted except Carla & Northampton Volkswagen. It's an amazing car & the perfect 50th Birthday present to myself. Jason, Melanie and Chris were great. More

A great place to buy a car Great Service, I recommend to all....I love my new Jetta...Thanks Bear & Greg for a wonderful buying expierience I will tell all my friends Great Service, I recommend to all....I love my new Jetta...Thanks Bear & Greg for a wonderful buying expierience I will tell all my friends More

Happy Customer Satisfied? I should also say satisfied along with happy. Car buying is traditionally a stressful experience but Paul and the NoHo staff created a ver Satisfied? I should also say satisfied along with happy. Car buying is traditionally a stressful experience but Paul and the NoHo staff created a very low stress experience. While I personally tend to not mind stress, my partner is very very much affected by stress or wrangling during the car buying process. This is absent at NoHo VW. I am the type that always feels a better deal is around the corner but like I said, I am a satisfied customer. My partner is the type that "if you give me what I want at the price I can afford" and they're satisfied. More