Northampton Volkswagen

Early lease trade I was in a situation with my lease that would cost me thousands had I kept the lease until the end- (over miles)- Paul and Eddie got me into a great T I was in a situation with my lease that would cost me thousands had I kept the lease until the end- (over miles)- Paul and Eddie got me into a great Tiguan and out of my lease! More

Melanie zoelck loves VW! Having purchased a car every two years for the last 10-12 years, Melanie Zoelck has made my GTI purchase hassle free. She is super knowledgable and pa Having purchased a car every two years for the last 10-12 years, Melanie Zoelck has made my GTI purchase hassle free. She is super knowledgable and passionate about VW! I was so impressed with her professionalism, my GF bought a golf as well. I would highly recommend her to any person looking at VW in New England. More

Great Experience Very personable, polite and caring. Gerson is very reliable and good at following up. A person you can and should trust with your next auto purchase Very personable, polite and caring. Gerson is very reliable and good at following up. A person you can and should trust with your next auto purchase. Thanks, Gerson. More

Jason worked to make the deal happen Jason went the extra mile for me. The dealership was customer-frientdy in its pricing and fair overall. I like to judge a dealership by its back ser Jason went the extra mile for me. The dealership was customer-frientdy in its pricing and fair overall. I like to judge a dealership by its back service area's neatness and cleanliness, among other things. Northampton VW's service area was spotless. More

A+ Customer Service and Great Car Buying Experience Seamless and professional! I felt they were there at my service from the beginning until end! The price I received was unmatched by any other dealer Seamless and professional! I felt they were there at my service from the beginning until end! The price I received was unmatched by any other dealer More

New to Me Car I have 2003 Jetta TDI and I absolutely love the car. I was looking for an automatic diesel to make my commute easier and after shopping around I found I have 2003 Jetta TDI and I absolutely love the car. I was looking for an automatic diesel to make my commute easier and after shopping around I found that Northampton had two TDI Golfs. The red Golf I liked was unavailable but they had a really nice black 2015 Golf with only 16k miles. I live about 3 hours away and went to test drive the car and I loved it. Melanie was very helpful and made sure that any questions I had about the car were answered. I bought the car and the dealership had it registered in my state and delivered it to my house for me. Overall this was a great car buying experience! ........... Above was my review immediately after purchasing the car. A few months later I realized they filed the title incorrectly, which caused a months long process to fix with the finance company. They were also very unhelpful while trying to cancel an extended warranty that I purchased; I called multiple people and left many messages, was told I would receive calls back that never came. In order to talk to anyone I have to call multiple times and INSIST that I speak to a person or I get sent to voicemail and never receive a call back. Horrible customer service after you purchase. More

AMAZING I went to the dealership in hope of purchasing a used Jetta I saw on the website. Upon arrival, I found out the vehicle was sold. SO, I started to pok I went to the dealership in hope of purchasing a used Jetta I saw on the website. Upon arrival, I found out the vehicle was sold. SO, I started to poke around to see what else they available in my price range. I was pleasantly greeted by Melanie, and she began asking me about what I was looking for. She showed me a few used vehicles since I mentioned I was there for a used vehicle. After showing me a few, she asked what price range I was looking to be around with my payments. After I told her, she mentioned if she could get me into a brand new Jetta for that price, would I be interested. Of course I was skeptical at first, as I didn't have the best credit, but I of course said "if you could, of course I will." So, she goes back and runs some numbers as I waited for the bad news. Well, I didn't get the bad news I was expecting. She got me into a BRAND NEW 2016 Jetta, and got me around the payment I was looking for. I've had the car for around 2 weeks now, and I must say... Every time I get into in, I am thankful she did what she could, took my needs into consideration, and got me into a car that I absolutely love. I can not thank her and Northampton VW enough for what they did for me. I have already began spreading the word about the best place to purchase a new vehicle! Thank you again! More

Recent Detailing Service I recently had the interior of my Tiguan detailed by the Northampton Volkswagen Crew. My car looks like it is brand new. I will definitely be bringing I recently had the interior of my Tiguan detailed by the Northampton Volkswagen Crew. My car looks like it is brand new. I will definitely be bringing it back to Northampton VW for future detailing services. They also brought me to work and picked me up when my vehicle was ready. Seamless experience. More

Over-the-top helpfulness - and I'm not even a VW customer! I don't own a Volkswagen - but when I was checking the air in a damaged tire on my Volvo at the gas station next store Sean Luna, Parts Consultant at I don't own a Volkswagen - but when I was checking the air in a damaged tire on my Volvo at the gas station next store Sean Luna, Parts Consultant at Northampton VW, stopped to look at my tire and offer advice. I had a hundred mile trip ahead of me, and it was a hot day. He advised me NOT to drive with the gash in my tire, and then made multiple phone calls to see if he could find a replacement in the area for the specific make (Pirelli Scorpio). Since there was none to be had, he offered to have my spare put on then and there in the shop - at no charge. Sean then turned me over to Bob Boyle, Service Manager. Bob not only arranged to have my spare put on, but he had the tires rotated so that there would be less drag from the "doughnut." These two gentlemen are the kind of person anyone in a tough situation (like mine) would be grateful to find. The managers were also very kind. I made it home safely and will always be thankful for the thoughtfulness of the staff at Northampton Volkswagen - extended even to a Volvo driver! More

Awesome service! I don't like having to deal with cars, but the team at Northampton VW make it manageable. Ryan oversaw my case and he was awesome. He explained everyt I don't like having to deal with cars, but the team at Northampton VW make it manageable. Ryan oversaw my case and he was awesome. He explained everything, detailed the pricing, called me to keep my updated, kept the service within the estimated timeframe and cost, and got me set up with a loaner vehicle. He and his team also honored my VW care package. I had a huge service, got new breaks and tires and the process was so seamless and easy. Thanks! More