Northampton Volkswagen

New to Me Car I have 2003 Jetta TDI and I absolutely love the car. I was looking for an automatic diesel to make my commute easier and after shopping around I found I have 2003 Jetta TDI and I absolutely love the car. I was looking for an automatic diesel to make my commute easier and after shopping around I found that Northampton had two TDI Golfs. The red Golf I liked was unavailable but they had a really nice black 2015 Golf with only 16k miles. I live about 3 hours away and went to test drive the car and I loved it. Melanie was very helpful and made sure that any questions I had about the car were answered. I bought the car and the dealership had it registered in my state and delivered it to my house for me. Overall this was a great car buying experience! ........... Above was my review immediately after purchasing the car. A few months later I realized they filed the title incorrectly, which caused a months long process to fix with the finance company. They were also very unhelpful while trying to cancel an extended warranty that I purchased; I called multiple people and left many messages, was told I would receive calls back that never came. In order to talk to anyone I have to call multiple times and INSIST that I speak to a person or I get sent to voicemail and never receive a call back. Horrible customer service after you purchase. More

AMAZING I went to the dealership in hope of purchasing a used Jetta I saw on the website. Upon arrival, I found out the vehicle was sold. SO, I started to pok I went to the dealership in hope of purchasing a used Jetta I saw on the website. Upon arrival, I found out the vehicle was sold. SO, I started to poke around to see what else they available in my price range. I was pleasantly greeted by Melanie, and she began asking me about what I was looking for. She showed me a few used vehicles since I mentioned I was there for a used vehicle. After showing me a few, she asked what price range I was looking to be around with my payments. After I told her, she mentioned if she could get me into a brand new Jetta for that price, would I be interested. Of course I was skeptical at first, as I didn't have the best credit, but I of course said "if you could, of course I will." So, she goes back and runs some numbers as I waited for the bad news. Well, I didn't get the bad news I was expecting. She got me into a BRAND NEW 2016 Jetta, and got me around the payment I was looking for. I've had the car for around 2 weeks now, and I must say... Every time I get into in, I am thankful she did what she could, took my needs into consideration, and got me into a car that I absolutely love. I can not thank her and Northampton VW enough for what they did for me. I have already began spreading the word about the best place to purchase a new vehicle! Thank you again! More

Recent Detailing Service I recently had the interior of my Tiguan detailed by the Northampton Volkswagen Crew. My car looks like it is brand new. I will definitely be bringing I recently had the interior of my Tiguan detailed by the Northampton Volkswagen Crew. My car looks like it is brand new. I will definitely be bringing it back to Northampton VW for future detailing services. They also brought me to work and picked me up when my vehicle was ready. Seamless experience. More

Over-the-top helpfulness - and I'm not even a VW customer! I don't own a Volkswagen - but when I was checking the air in a damaged tire on my Volvo at the gas station next store Sean Luna, Parts Consultant at I don't own a Volkswagen - but when I was checking the air in a damaged tire on my Volvo at the gas station next store Sean Luna, Parts Consultant at Northampton VW, stopped to look at my tire and offer advice. I had a hundred mile trip ahead of me, and it was a hot day. He advised me NOT to drive with the gash in my tire, and then made multiple phone calls to see if he could find a replacement in the area for the specific make (Pirelli Scorpio). Since there was none to be had, he offered to have my spare put on then and there in the shop - at no charge. Sean then turned me over to Bob Boyle, Service Manager. Bob not only arranged to have my spare put on, but he had the tires rotated so that there would be less drag from the "doughnut." These two gentlemen are the kind of person anyone in a tough situation (like mine) would be grateful to find. The managers were also very kind. I made it home safely and will always be thankful for the thoughtfulness of the staff at Northampton Volkswagen - extended even to a Volvo driver! More

Awesome service! I don't like having to deal with cars, but the team at Northampton VW make it manageable. Ryan oversaw my case and he was awesome. He explained everyt I don't like having to deal with cars, but the team at Northampton VW make it manageable. Ryan oversaw my case and he was awesome. He explained everything, detailed the pricing, called me to keep my updated, kept the service within the estimated timeframe and cost, and got me set up with a loaner vehicle. He and his team also honored my VW care package. I had a huge service, got new breaks and tires and the process was so seamless and easy. Thanks! More

Traded in lease for certified preowned I went to several dealerships in the area and was turned away and told my business was insignificant. I swung by VW and by the end of the day signed o I went to several dealerships in the area and was turned away and told my business was insignificant. I swung by VW and by the end of the day signed on the dotted line. Omar is an incredible salesman and made everything happen that no one else would consider. More

OUTSTANDING CUSTOMER SERVICE FROM MINUTE ONE! I began the search for a new, used Chrysler Town & Country online by using Edmunds.com. They then directed me to Northampton Volkswagen. As a busy mom I began the search for a new, used Chrysler Town & Country online by using Edmunds.com. They then directed me to Northampton Volkswagen. As a busy mom of two young children, you can imagine that I conduct most of my research & make the necessary contacts late at night. Well, as soon as I sent out a request for more info, I received an immediate text back. It was 10:30pm at night!! Pleasantly surprised to say the least, I was contacted by one of their internet salesmen, Shawn Andrews. He arranged for me to come in and see the minivan the following day. I have never liked or even looked forward to buying a car and I have to say that I truly LOVED working with these people and even made sure to get their business cards so I could let others know who to deal with. I am a registered dental hygienist who spends most of her day taking about my adorable kiddos, gum disease and flossing but, I'm sure to be raving about Northampton Volkswagen and their wonderful team for many months to come! In fact, I wouldn't hesitate to make the 45 minute ride from Pittsfield to Northampton just to deal with these guys!! Upon arrival, I was greeted by Shawn and then introduced to Jason LeClair the sales consultant. When I say that Jason knows his job, I am not kidding! This is my third foray into minivan life and I know my way around a dealership. He was both warm and friendly, the kind of person who puts you at ease and is not at all pushy. He was extremely easy to talk with and very professional. I felt confident dealing with him, alone with out my husband & kids in tow! **Ladies take note: Jason is NOT the stereotypical "slimy salesman" that we all try to avoid and feel like we have to "shower after talking too" (if you know what I'm saying). Shortly after I arrived, we went for the test drive (there was not a lot of waiting around like you get at some places). I knew I wanted a fully loaded Chrysler Town & Country Touring-L in black and I felt that it was priced accordingly for the options so I proceeded to make the purchase. Myron Callender made signing the paperwork to purchase this gem of a minivan, a complete breeze! There's always a ton of paperwork and he made it quick and easy. All in all, I was in and out in about two hours start to finish (which is unheard of in my experience). Financing was easy and accomplished in a short time (on a very busy Saturday, no less!). I'm sorry that I didn't get the card of the financing specialist but he was great as well and was able to find a loan that met my needs and made me smile. I have not picked it up yet (it's being detailed) but, I am sure to visit this website again and recommend this dealership. If you're in the market for a new or used car, make sure to deal with Shawn, Jason & Myron! You won't be disappointed!! Signed, Smiling in The Berkshires More

Maintenance review This was my second visit to your dealership and both times I have found your staff professional and thorough. They explained the work, answered my que This was my second visit to your dealership and both times I have found your staff professional and thorough. They explained the work, answered my questions and alerted me to future needs. More

Great customer service. Jason was very personable and extremely professional.We will recommend Jason to our friends.We felt no pressure but did feel Jason went the extra mile Jason was very personable and extremely professional.We will recommend Jason to our friends.We felt no pressure but did feel Jason went the extra mile for us. Respectfully Yours George Demsick More

Car shopping simplified Melanie brought ease and comfort to what is often a stressful experience. I found her to be up front and honest as well as understanding of my needs. Melanie brought ease and comfort to what is often a stressful experience. I found her to be up front and honest as well as understanding of my needs. More