Northampton Volkswagen

Bought a new Passat Just recently my wife and I purchased a new (2016) Passat. Our salesperson was Melanie Zoelck and we found her to be very knowledgeable and friendly, Just recently my wife and I purchased a new (2016) Passat. Our salesperson was Melanie Zoelck and we found her to be very knowledgeable and friendly, and she did not pressure us to buy a car in any way. We test drove the Passat and found it very quick , supple and quiet, not to mention roomy. The car was a pleasure to drive. The dealership worked with us to meet our financial requirements, and Melanie was very helpful in finding a perfect car for us. In all, buying this car was an easy pleasant experience, and the sunlit ,state of art service and showroom was a definite plus. More

A very European atmosphere I have a VW Passat in my country and I always trusted in this brand. Last week I got a big problem with my Passat here in Massachusetts and at list th I have a VW Passat in my country and I always trusted in this brand. Last week I got a big problem with my Passat here in Massachusetts and at list three garages said me that my car was to throw away. I could not believe it and for that I went to visit Northampton dealership. The reception was fantastic and the diagnostic much better. They were absolutely sincere and professional and they tried to help me in all of the important issues. They understood that other mechanics were cheating me. My English is not very fluent and the people here know nothing about European cars, believe me, I have a long experience in this. My recommendation is, if you have an European car, go to the dilership and if you have a VW, visit Northampton. There, you'll know two amazing people, Ross and Melanie, probably the most understanding guys I meet in this country. Another important thing was that they give me a car during the time they would keep my car for free. The most important for us was that they assumed immediately my bad situation and they started to work and to solve the problem at soon as possible and to find the cheapest way for my pocket. They are really good people, you can trust me. More

20k service In on time , work completed on time and done right. Great company to deal with. I would highly recommend this dealer for sales or service. In on time , work completed on time and done right. Great company to deal with. I would highly recommend this dealer for sales or service. More

Saved me money I brought my car in for a routine oil change and to check on my trunk latch while my car was still covered by the VW Certified extended warranty I rec I brought my car in for a routine oil change and to check on my trunk latch while my car was still covered by the VW Certified extended warranty I received when I purchased the car used. While it was in the garage the service technician found an oil leak that needed repair and was covered by my warranty. I was grateful they saw this and fixed it-- for a $50 deductible. More

Good service Bob the Service Manager was extremely helpful and gave me a loaner while they figured out what the issue was with my car. I'm not thrilled to have ha Bob the Service Manager was extremely helpful and gave me a loaner while they figured out what the issue was with my car. I'm not thrilled to have had a car that had a leaking problem at 11,000 miles but they did a great job of assessing and fixing the problem. Very nice and very helpful! More

Visually informative I brought my car into the dealership to see how much work it needed before I gave it to a young relative and the staff were great about getting it don I brought my car into the dealership to see how much work it needed before I gave it to a young relative and the staff were great about getting it done in a timely manner. More impressively I hadn't even signed the paperwork and paid for my service and I had a text message and email showing me through a video with my technician step by step everything that needed repair or replacement since this was a car that was given to me and had no service records. More

Great Service - Great Dealership I am a return customer to Northampton Volkswagen. I brought in my leased Tiguan for it's first 10K service. Everything went like clockwork. I booked m I am a return customer to Northampton Volkswagen. I brought in my leased Tiguan for it's first 10K service. Everything went like clockwork. I booked my Spring detailing and looking forward to returning in a month. Ross was friendly, knowledgeable and efficient. A perfect experience. More

Thanks I was there to have my car detailed ... Frist I want to say Ross ... The best ever super friendly on top of his job and a wonderful person to work wit I was there to have my car detailed ... Frist I want to say Ross ... The best ever super friendly on top of his job and a wonderful person to work with ..next my car came back to me looking like it did when I drove it off the lot for the grid time !!! Thanks a bunch!!! More

Car buying could not get better than that. Omar is not only the best sales person but he is intelligent human as well. I have the best experience with Northampton vw and I will recommend every Omar is not only the best sales person but he is intelligent human as well. I have the best experience with Northampton vw and I will recommend every one to go there. More

Service Visit I brought my 2013 Volkswagen Jetta in for it's 30.000 mile service yesterday. The service desk explained every procedure to me and answered all of my I brought my 2013 Volkswagen Jetta in for it's 30.000 mile service yesterday. The service desk explained every procedure to me and answered all of my questions . Everything was completed as per our discussion. Very satisfied with my experience. More