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Northampton Volkswagen
Northampton, MA
916 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 916 reviews
February 29, 2016
Excellent salesperson experience. I had been searching online and on various sites including CL for a used VW Beetle for a second vehicle. On my routine search on Saturday 27 February I had been searching online and on various sites including CL for a used VW Beetle for a second vehicle. On my routine search on Saturday 27 February of the internet I found a VW Beetle that interested me and called the dealership and was transferred to talk to Gerson Alfaro, who was the salesperson. My interest was only to get information about the car but after a pleasant discussion with Gerson and his invitation to come into the dealership to just look at the car, I agreed. My plan was not to actually purchase a car but his way of dealing with me, courtesy, non aggressive sales behavior and friendliness won me over and I decided to go ahead and buy the car, after several months of looking. The overall experience was very positive and I would recommend anyone looking for a vehicle to call or stop by and contact Gerson! Russ Clark More
by russvienna
Employees Worked With
Two Sales Managers and admin staff.
February 29, 2016
Very impressed The service department at VW is right on top of things. I received multiple phone calls and text messages to make sure I understood what was happening The service department at VW is right on top of things. I received multiple phone calls and text messages to make sure I understood what was happening with my car. I loved getting the video from the tech showing the progress of the job. Plus, they gave me a timeline of when my care would need a particular service; ie replace tires; fix brakes etc. More
by linda13
Employees Worked With
Ross LeBlanc
February 23, 2016
Awesome Service I loved everything about my car-buying experience at Northampton Volkswagen! The salesman, Jason, was so personable and genuine - I will refer everyo I loved everything about my car-buying experience at Northampton Volkswagen! The salesman, Jason, was so personable and genuine - I will refer everyone to him! I have never enjoyed parting with my money so much! More
by vonnie99
Employees Worked With
Myron in finance - also wonderful!, Jason LeClair
February 20, 2016
Great Experience at Northampton VW I know car buying is not everyone's favorite thing to do, and when I bought my Jetta at Northampton Volkswagen I was pleasantly surprised. Jason was v I know car buying is not everyone's favorite thing to do, and when I bought my Jetta at Northampton Volkswagen I was pleasantly surprised. Jason was very knowledgeable and friendly and made the whole experience quick and painless. Definitely recommended. More
by nicksjetta
Employees Worked With
Jason LeClair
February 14, 2016
Excellent Customer Service at Northampton VW I always receive excellent customer service at the dealership! I had a rental car and the service department arranged for me to drop off the car ther I always receive excellent customer service at the dealership! I had a rental car and the service department arranged for me to drop off the car there. More
by cgdonald
Employees Worked With
Melissa Thomas, David Butler, Ross LeBlanc
February 13, 2016
NoHo VW - OUTSTANDING SERVICE I brought in my 2013 VW Touareg for the sunroof rubber frame to be replaced. NoHo VW supplied me with a loaner car for the 3 days it was going to take I brought in my 2013 VW Touareg for the sunroof rubber frame to be replaced. NoHo VW supplied me with a loaner car for the 3 days it was going to take to complete the job. When I returned to pick up my car not only did they do a fantastic job on the replacement, sunroof works perfectly with no noise but they also went the extra mile to have the inside of my car professionally cleaned and shampooed. They take complete care of their customers for sales and ESPECIALLY for service which in my opinion is more important and is how dealerships get and keep customers!!! More
by taw1974
Employees Worked With
Melissa Thomas, Gabriel Hutchinson
February 10, 2016
Serving my 14 year old Passat Wagon I had multiple issues that your service department handled in a most professional manner. I am reluctant to buy another car at this point and they we I had multiple issues that your service department handled in a most professional manner. I am reluctant to buy another car at this point and they went out of their way to do all repairs necessary. More
by loosh
Employees Worked With
Donna Starke
February 02, 2016
Outstanding Service on my 2007 VW EOS The service staff go out of their way to be helpful at all times. The mechanic that performed the repairs is so well trained and experienced! The at The service staff go out of their way to be helpful at all times. The mechanic that performed the repairs is so well trained and experienced! The atmosphere for customers who wait for their cars is so comfortable with free coffee & snacks. I love this dealership! More
by Cheri2
Employees Worked With
Ross LeBlanc
January 25, 2016
Worked with our budget We didnt think we could afford what we were wanting to buy. They worked with our monthly payment requests and ended up leasing a beautiful new car! We didnt think we could afford what we were wanting to buy. They worked with our monthly payment requests and ended up leasing a beautiful new car! More
by Jenvanmarie
Employees Worked With
Bill Aitchison
January 22, 2016
Great service and very helpful Your service is excellent. Ross is an excellent employee. Make sure you keep this employee. We have there twice for service and he gave us excellent Your service is excellent. Ross is an excellent employee. Make sure you keep this employee. We have there twice for service and he gave us excellent service. More
by stanleynwanda
Employees Worked With
Ross LeBlanc
