Northampton Volkswagen

Very informative and relaxed interaction My wife and I visited today and test-drove a 2015 Golf Diesel. Bill Aitchison was very helpful and very knowledgeable about VW products. It was a pl My wife and I visited today and test-drove a 2015 Golf Diesel. Bill Aitchison was very helpful and very knowledgeable about VW products. It was a pleasure to deal with him, and we called after our visit with follow-up questions. He was friendly, always patient and careful to check the facts when he answered our questions. We did not feel pressure from him at any time. We look forward to working further with him and to talking in more detail about pricing. Woody More

Wonderful I had a wonderful expierence as soon as I met with bill. He made my visit to VW so easy. He explained everything so we understood as I don't understan I had a wonderful expierence as soon as I met with bill. He made my visit to VW so easy. He explained everything so we understood as I don't understand everything about cars and all the policies. I appreciate the time spent and the attitude he gave us. We spent a lot of times there and went back after shopping around because his personality and knowledge made it so much better, and truly felt like our money was well spent. More

Visit on 1/20/15 A very pleasant experience. Very thorough work to identify problem that was resolved. Great communication and very knowledgable and attentive person A very pleasant experience. Very thorough work to identify problem that was resolved. Great communication and very knowledgable and attentive personnel . Will definitely recommend to others and definitely will return when any problem arises and for services. More

Technically we really didn't even have to buy a car, but I was driving a '09 Benz C300 beautiful car, but out of warranty, only issues with it being its a Benz and everything is crazy $, oil change $175! The I was driving a '09 Benz C300 beautiful car, but out of warranty, only issues with it being its a Benz and everything is crazy $, oil change $175! The closest dealership is about 3 hours since we moved. It just got to be a hassle. On a freezing cold Saturday evening my family & I took a drive thru the lot, and a used Tiguan caught my eye. The dealer had just closed for the night, but a sales guy Bill came out, talked to us, and piqued our interest so that we actually did come back in! Unfortunately, the Tiguan wasn't the ride for us with 2 small kids, we require ample trunk space! Bill bounced back immediately with the 2014 VW Passat! I hadn't considered this option, but once looking into it, the space was huge, plenty of room for our family! This is my first brand new car ever!! I've bought several cars before, and dealt with all kinds of dealerships, men/women, small/large dealerships, but this was very smooth, I didn't feel pressured at any time. My husband & I told Bill right away it wasn't necessary to buy a car, and we won't if we are not comfortable with the #'s. Everyone got that, no pressure, thanks Northampton VW!! More

My experience at VW Northampton VW Northampton and staff are really wonderful. Ryan Nelson is outstanding and knew his craft. Waiting was comfortable. I would definitely recommend VW Northampton and staff are really wonderful. Ryan Nelson is outstanding and knew his craft. Waiting was comfortable. I would definitely recommend this to my friends. More

I would highly recommend! The dealership employees were extremely friendly and very helpful. The environment was comfortable and easy to relax in. I had a wonderful experience The dealership employees were extremely friendly and very helpful. The environment was comfortable and easy to relax in. I had a wonderful experience overall and would highly recommend to my friends and family. All were very profession. More

problem back hatch Same great experience with the service department every time I bring my 2014 Golf in for service. Thought there was a leak in my back hatch because w Same great experience with the service department every time I bring my 2014 Golf in for service. Thought there was a leak in my back hatch because water seemed to be coming in when loading the car in a heavy rain with back hatch open. Turned out that there was no leak, just a minor design flaw. Eventhough it was a minor problem that did not require any correction, the service department treated me with respect and decency. They took the time to explain the problem, showed me why it was occurring and then gave my car a complimentary car wash. There was no charge for all of this! In the past at other dealerships, I was chargedvfor the time that it took to find a problem whether or not it was something that needed to be fixed. I was never offered a complimentary car wash and I was made to feel stupid for not having figured out what was wrong since that other dealership made me feel that I wasted their time even though they had charged me for it. This the second car that I have bought from Northampton VW and I highly recommend this dealership and the great people who work there. More

Positive Outcome Ultimately the buying experience at Northampton Volkswagen was positive, although a few confusions & missteps along the way to the final sale created Ultimately the buying experience at Northampton Volkswagen was positive, although a few confusions & missteps along the way to the final sale created speed bumps in the process. Like any car purchase, it helped us enormously knowing exactly what car, with what features, at what price range we were buying. Also, the fact that this was not our first stop (3rd dealership) & we'd narrowed down the diesel Jetta we were aiming to buy, based on research & reliable recommendations from friends. Since September's the tail end of the 2014 selling season & newer models were arriving (in a month or 2), the dealer & its staff appeared motivated to make a sale--something we did not sense at the previous dealerships we'd visited. The sales group did a respectable job once correct numbers for models & equipment packages had been established. For instance, we negotiated price, at length, for a Sport wagon, when we, the customers thought the negotiation was over an acceptably discounted Jetta Sedan with premium package + nav. Once the staff acknowledged the glitch, the process had to start over. This required a second day of work for all, however, it allowed us to confirm selling numbers & feature sets for the car in question (via research). To his credit Ron, the salesman, was excellent at explaining mechanical details of the diesel engine, & it helped enormously that he owned & drove one. We feel the sale hinged more on the substance of this exchange than the ambiance or pleasantries of the newly built facilities. More