Northampton Volkswagen

New Car upgrade 2013 to 2015 GTI Just purchased my 3rd VW from Bill Aitchison. Very relaxed no stress sale just the facts no pressure Bill knows the system takes care of everything f Just purchased my 3rd VW from Bill Aitchison. Very relaxed no stress sale just the facts no pressure Bill knows the system takes care of everything for you, makes it an easy experience. Thanks again to Bill I will be sending anyone interested in VW's to him. More

Wish there was more than 5 stars in each category!!! I have been dealing with car dealers for a long time in Massachusetts area. Whether it was for me (2 cars), my brother (3 cars) or my boyfriend (2 car I have been dealing with car dealers for a long time in Massachusetts area. Whether it was for me (2 cars), my brother (3 cars) or my boyfriend (2 cars). Bill was AN AWESOME, friendly and knowledgable agent. He knew exactly what we wanted and delivered an even better offer than what we asked for.. He is always reachable by phone no matter what time it is.. He is THE MOST professional car sales agent I have ever dealt with. Whatever he promises, he delivers in the BEST timely manner...THUMBS UP!!!.. Would love to come back for a car soon from him.. The show room was cozy and chic.. Liked it so much.. More

Service rep was very informative and handle my problem I bought my car at Northampton VW and had all my services done there. I just had a problem with an engine light that they took care of. Always helpful I bought my car at Northampton VW and had all my services done there. I just had a problem with an engine light that they took care of. Always helpful and respectful of the customer. The last tech Ryan Nelson along with others have been great to deal with. What else can you say no hassle maintenance.. More

exceptional Thank you Bill for making my experience in car buying so easy. You kept me from stressing as I walked out of another dealership because of the attitu Thank you Bill for making my experience in car buying so easy. You kept me from stressing as I walked out of another dealership because of the attitudes people give off. I was so excited to get new car as I have had so many issues with my old one and it was just time for upgrade. Thanks for helping as we will come back next time we are ready for another car. You were great More

Very informative and relaxed interaction My wife and I visited today and test-drove a 2015 Golf Diesel. Bill Aitchison was very helpful and very knowledgeable about VW products. It was a pl My wife and I visited today and test-drove a 2015 Golf Diesel. Bill Aitchison was very helpful and very knowledgeable about VW products. It was a pleasure to deal with him, and we called after our visit with follow-up questions. He was friendly, always patient and careful to check the facts when he answered our questions. We did not feel pressure from him at any time. We look forward to working further with him and to talking in more detail about pricing. Woody More

Wonderful I had a wonderful expierence as soon as I met with bill. He made my visit to VW so easy. He explained everything so we understood as I don't understan I had a wonderful expierence as soon as I met with bill. He made my visit to VW so easy. He explained everything so we understood as I don't understand everything about cars and all the policies. I appreciate the time spent and the attitude he gave us. We spent a lot of times there and went back after shopping around because his personality and knowledge made it so much better, and truly felt like our money was well spent. More

Visit on 1/20/15 A very pleasant experience. Very thorough work to identify problem that was resolved. Great communication and very knowledgable and attentive person A very pleasant experience. Very thorough work to identify problem that was resolved. Great communication and very knowledgable and attentive personnel . Will definitely recommend to others and definitely will return when any problem arises and for services. More

Technically we really didn't even have to buy a car, but I was driving a '09 Benz C300 beautiful car, but out of warranty, only issues with it being its a Benz and everything is crazy $, oil change $175! The I was driving a '09 Benz C300 beautiful car, but out of warranty, only issues with it being its a Benz and everything is crazy $, oil change $175! The closest dealership is about 3 hours since we moved. It just got to be a hassle. On a freezing cold Saturday evening my family & I took a drive thru the lot, and a used Tiguan caught my eye. The dealer had just closed for the night, but a sales guy Bill came out, talked to us, and piqued our interest so that we actually did come back in! Unfortunately, the Tiguan wasn't the ride for us with 2 small kids, we require ample trunk space! Bill bounced back immediately with the 2014 VW Passat! I hadn't considered this option, but once looking into it, the space was huge, plenty of room for our family! This is my first brand new car ever!! I've bought several cars before, and dealt with all kinds of dealerships, men/women, small/large dealerships, but this was very smooth, I didn't feel pressured at any time. My husband & I told Bill right away it wasn't necessary to buy a car, and we won't if we are not comfortable with the #'s. Everyone got that, no pressure, thanks Northampton VW!! More