Northampton Volkswagen

My experience at VW Northampton VW Northampton and staff are really wonderful. Ryan Nelson is outstanding and knew his craft. Waiting was comfortable. I would definitely recommend VW Northampton and staff are really wonderful. Ryan Nelson is outstanding and knew his craft. Waiting was comfortable. I would definitely recommend this to my friends. More

I would highly recommend! The dealership employees were extremely friendly and very helpful. The environment was comfortable and easy to relax in. I had a wonderful experience The dealership employees were extremely friendly and very helpful. The environment was comfortable and easy to relax in. I had a wonderful experience overall and would highly recommend to my friends and family. All were very profession. More

problem back hatch Same great experience with the service department every time I bring my 2014 Golf in for service. Thought there was a leak in my back hatch because w Same great experience with the service department every time I bring my 2014 Golf in for service. Thought there was a leak in my back hatch because water seemed to be coming in when loading the car in a heavy rain with back hatch open. Turned out that there was no leak, just a minor design flaw. Eventhough it was a minor problem that did not require any correction, the service department treated me with respect and decency. They took the time to explain the problem, showed me why it was occurring and then gave my car a complimentary car wash. There was no charge for all of this! In the past at other dealerships, I was chargedvfor the time that it took to find a problem whether or not it was something that needed to be fixed. I was never offered a complimentary car wash and I was made to feel stupid for not having figured out what was wrong since that other dealership made me feel that I wasted their time even though they had charged me for it. This the second car that I have bought from Northampton VW and I highly recommend this dealership and the great people who work there. More

Positive Outcome Ultimately the buying experience at Northampton Volkswagen was positive, although a few confusions & missteps along the way to the final sale created Ultimately the buying experience at Northampton Volkswagen was positive, although a few confusions & missteps along the way to the final sale created speed bumps in the process. Like any car purchase, it helped us enormously knowing exactly what car, with what features, at what price range we were buying. Also, the fact that this was not our first stop (3rd dealership) & we'd narrowed down the diesel Jetta we were aiming to buy, based on research & reliable recommendations from friends. Since September's the tail end of the 2014 selling season & newer models were arriving (in a month or 2), the dealer & its staff appeared motivated to make a sale--something we did not sense at the previous dealerships we'd visited. The sales group did a respectable job once correct numbers for models & equipment packages had been established. For instance, we negotiated price, at length, for a Sport wagon, when we, the customers thought the negotiation was over an acceptably discounted Jetta Sedan with premium package + nav. Once the staff acknowledged the glitch, the process had to start over. This required a second day of work for all, however, it allowed us to confirm selling numbers & feature sets for the car in question (via research). To his credit Ron, the salesman, was excellent at explaining mechanical details of the diesel engine, & it helped enormously that he owned & drove one. We feel the sale hinged more on the substance of this exchange than the ambiance or pleasantries of the newly built facilities. More

Very nice The building is new and well equipped and easy access for disabled people. Heather and Ron made the purchase of the Passat easy. The actual picking The building is new and well equipped and easy access for disabled people. Heather and Ron made the purchase of the Passat easy. The actual picking up off the car could have been smoother, I feel that Joe, could have been, more polite over the phone regarding the down payment check. More

Great Service Great, friendly service. The waiting area has great accommodations and the service staff is always very friendly and helpful. This dealership will do Great, friendly service. The waiting area has great accommodations and the service staff is always very friendly and helpful. This dealership will do the job right. More

Great customer service! Mark and everyone else at Northampton VW were friendly, attentive, worked hard to get my business and make me a happy customer. I was about to cross o Mark and everyone else at Northampton VW were friendly, attentive, worked hard to get my business and make me a happy customer. I was about to cross over to Toyota but they pulled me back to the VW camp. More

A Great Buying Experience I was ready to trade in my 2004 VW, and the folks at Northampton Volkswagen made it so easy for me to find the car that fit my budget, secure the fina I was ready to trade in my 2004 VW, and the folks at Northampton Volkswagen made it so easy for me to find the car that fit my budget, secure the financing, and get me into a beautiful pre-owned car that feels brand new. More

Best dealership I have ever experienced in the past 30 years From the moment I traded my car in for a 2013 Jetta for my daughters safety, its been a joyful experience with Northampton Volkswagen. I just went for From the moment I traded my car in for a 2013 Jetta for my daughters safety, its been a joyful experience with Northampton Volkswagen. I just went for my 10,000 mile oil change and they checked EVERYTHING on my car as well as the changing the oil. Not only that, they washed it for me too. Ryan Nelson was so very pleasant as soon as I walked in the door. He was very knowledgeable and explained everything that was going to happen while I was there. There was this other woman working next to Ryan, Connie Brassard, was so kind to me also. She helped me shop for a gift for my daughter in the Volkswagen show case. Then there was Tatiana, the shuttle driver. So careful and considerate of her passenger's. Very prompt. So then I had to call to find everyone's last name and I spoke to Gail. Best customer service I have ever received. She was so helpful and very patient with me on the phone. She said to me that everyone over at the Volkswagen showcase was genuine. True on the outside as well as on the inside. Best place to buy a car. Honestly. Sincerely, Jeanie Valentine More

Great service Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly e Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly explained. The shuttle was on time and the driver (Tatiana?) was very professional and friendly. I also loved the complimentary car wash! This is a great idea to keep your customers happy :) the new building and outside space look awesome! More