Northampton Volkswagen

Positive Outcome Ultimately the buying experience at Northampton Volkswagen was positive, although a few confusions & missteps along the way to the final sale created Ultimately the buying experience at Northampton Volkswagen was positive, although a few confusions & missteps along the way to the final sale created speed bumps in the process. Like any car purchase, it helped us enormously knowing exactly what car, with what features, at what price range we were buying. Also, the fact that this was not our first stop (3rd dealership) & we'd narrowed down the diesel Jetta we were aiming to buy, based on research & reliable recommendations from friends. Since September's the tail end of the 2014 selling season & newer models were arriving (in a month or 2), the dealer & its staff appeared motivated to make a sale--something we did not sense at the previous dealerships we'd visited. The sales group did a respectable job once correct numbers for models & equipment packages had been established. For instance, we negotiated price, at length, for a Sport wagon, when we, the customers thought the negotiation was over an acceptably discounted Jetta Sedan with premium package + nav. Once the staff acknowledged the glitch, the process had to start over. This required a second day of work for all, however, it allowed us to confirm selling numbers & feature sets for the car in question (via research). To his credit Ron, the salesman, was excellent at explaining mechanical details of the diesel engine, & it helped enormously that he owned & drove one. We feel the sale hinged more on the substance of this exchange than the ambiance or pleasantries of the newly built facilities. More

Very nice The building is new and well equipped and easy access for disabled people. Heather and Ron made the purchase of the Passat easy. The actual picking The building is new and well equipped and easy access for disabled people. Heather and Ron made the purchase of the Passat easy. The actual picking up off the car could have been smoother, I feel that Joe, could have been, more polite over the phone regarding the down payment check. More

Great Service Great, friendly service. The waiting area has great accommodations and the service staff is always very friendly and helpful. This dealership will do Great, friendly service. The waiting area has great accommodations and the service staff is always very friendly and helpful. This dealership will do the job right. More

Great customer service! Mark and everyone else at Northampton VW were friendly, attentive, worked hard to get my business and make me a happy customer. I was about to cross o Mark and everyone else at Northampton VW were friendly, attentive, worked hard to get my business and make me a happy customer. I was about to cross over to Toyota but they pulled me back to the VW camp. More

A Great Buying Experience I was ready to trade in my 2004 VW, and the folks at Northampton Volkswagen made it so easy for me to find the car that fit my budget, secure the fina I was ready to trade in my 2004 VW, and the folks at Northampton Volkswagen made it so easy for me to find the car that fit my budget, secure the financing, and get me into a beautiful pre-owned car that feels brand new. More

Best dealership I have ever experienced in the past 30 years From the moment I traded my car in for a 2013 Jetta for my daughters safety, its been a joyful experience with Northampton Volkswagen. I just went for From the moment I traded my car in for a 2013 Jetta for my daughters safety, its been a joyful experience with Northampton Volkswagen. I just went for my 10,000 mile oil change and they checked EVERYTHING on my car as well as the changing the oil. Not only that, they washed it for me too. Ryan Nelson was so very pleasant as soon as I walked in the door. He was very knowledgeable and explained everything that was going to happen while I was there. There was this other woman working next to Ryan, Connie Brassard, was so kind to me also. She helped me shop for a gift for my daughter in the Volkswagen show case. Then there was Tatiana, the shuttle driver. So careful and considerate of her passenger's. Very prompt. So then I had to call to find everyone's last name and I spoke to Gail. Best customer service I have ever received. She was so helpful and very patient with me on the phone. She said to me that everyone over at the Volkswagen showcase was genuine. True on the outside as well as on the inside. Best place to buy a car. Honestly. Sincerely, Jeanie Valentine More

Great service Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly e Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly explained. The shuttle was on time and the driver (Tatiana?) was very professional and friendly. I also loved the complimentary car wash! This is a great idea to keep your customers happy :) the new building and outside space look awesome! More

First time buyer- great experience! This was my first time buying a car through a dealership and quite honestly I was a little nervous about what the experience would be like, but I was This was my first time buying a car through a dealership and quite honestly I was a little nervous about what the experience would be like, but I was pleasantly surprised by the great experience I had! I found everyone to be very friendly, helpful and willing to work with me to find a deal I was happy with. I ended up with a new SportWagen that I LOVE and I'm thrilled about the services provided over the next several years. I would definitely recommend Northampton Volkswagen! More

NORTHAMPTON VW CUSTOMER SERVICE SUCKS!!!!!!!!!!!!! Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on t Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on the dash with explicit instructions not to change the oil. Northampton VW changed the oil and charged $70. Spoke to a manager the next day and he offered a refund. A month later, after leaving two messages, I finally reached a manager who said that they would get back to me. Of course not. Awful customer service. Never again!! More

One of the best car buying experiences I've ever had !! Everyone was great ! I am extremely pleased about this entire experience .. not to mention the fact that I love my new car. Omar was great and lots Everyone was great ! I am extremely pleased about this entire experience .. not to mention the fact that I love my new car. Omar was great and lots of fun; I'd buy another car from him tomorrow :) Chris was very straight forward and professional .. Carolyn was very nice and helpful showing me around the details of the car .. nice people are simply fun to be around :) I can't remember everyone's name, but there were more .. I think you guys hire good people ! In the past month I spent a lot of time in dealerships car shopping. The Volkswagen Dealerships treated me the best, and by that I mean everything was fair and straight shooting .. You guys were on top in that category. thanks a lot !! I'll be back ! Everything I said above about people is true, but the fact that you had the car I was looking for can't go without mentioning :) More