Northampton Volkswagen

First time buyer- great experience! This was my first time buying a car through a dealership and quite honestly I was a little nervous about what the experience would be like, but I was This was my first time buying a car through a dealership and quite honestly I was a little nervous about what the experience would be like, but I was pleasantly surprised by the great experience I had! I found everyone to be very friendly, helpful and willing to work with me to find a deal I was happy with. I ended up with a new SportWagen that I LOVE and I'm thrilled about the services provided over the next several years. I would definitely recommend Northampton Volkswagen! More

NORTHAMPTON VW CUSTOMER SERVICE SUCKS!!!!!!!!!!!!! Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on t Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on the dash with explicit instructions not to change the oil. Northampton VW changed the oil and charged $70. Spoke to a manager the next day and he offered a refund. A month later, after leaving two messages, I finally reached a manager who said that they would get back to me. Of course not. Awful customer service. Never again!! More

One of the best car buying experiences I've ever had !! Everyone was great ! I am extremely pleased about this entire experience .. not to mention the fact that I love my new car. Omar was great and lots Everyone was great ! I am extremely pleased about this entire experience .. not to mention the fact that I love my new car. Omar was great and lots of fun; I'd buy another car from him tomorrow :) Chris was very straight forward and professional .. Carolyn was very nice and helpful showing me around the details of the car .. nice people are simply fun to be around :) I can't remember everyone's name, but there were more .. I think you guys hire good people ! In the past month I spent a lot of time in dealerships car shopping. The Volkswagen Dealerships treated me the best, and by that I mean everything was fair and straight shooting .. You guys were on top in that category. thanks a lot !! I'll be back ! Everything I said above about people is true, but the fact that you had the car I was looking for can't go without mentioning :) More

2014 VW Golf Outstanding. Took the car out for a test drive and it handked beautifylly. Traded my 2012 VW Golf fir a 2014 Golf. No hassles, no pressure, answered a Outstanding. Took the car out for a test drive and it handked beautifylly. Traded my 2012 VW Golf fir a 2014 Golf. No hassles, no pressure, answered all of my questions and worked with me on price and trade in. I would highly recommend Northampton Volkswagon. More

Great Experience I thought the dealership was great; the salesmen are very eager to work with you and are very friendly. They were able to give me a great deal on my c I thought the dealership was great; the salesmen are very eager to work with you and are very friendly. They were able to give me a great deal on my car. More

Good and friendly service The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and friendly service. Nice waiting area with wifi. They do need however to fix the bugs in this Questionaire/Review. If you make one mistake it wipes out several other fields and you end up correcting many different fields. More

Best experience buying a car ever I have purchased five cars previously and this was by far the best experience I have ever had. I've had experiences where things went faster, but what I have purchased five cars previously and this was by far the best experience I have ever had. I've had experiences where things went faster, but what impressed me even more in this case was that there were unforeseen problems (due to problems with State Farm Insurance's call system), but we were made to feel comfortable and welcome to the point that we didn't really mind. Omar and Carolyn made it a pleasure to wait at the dealership when circumstances were beyond our control. Also, each and every person from Service came over and congratulated us on the new car; that was a nice touch. Not only would I recommend this dealership to anyone, but I would tell them to ask for people like Omar, Carolyn, Constance, and Ebony and tell them they would get the best treatment ever. More

Post-warranty repair On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. Af On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. After review of the problem, service staff at Northampton VW recommended I contact VW of America and request assistance with repair. VW of A in the end agreed to pay for the entire repair. Throughout the process, the staff at VW of Northampton were friendly, courteous, and provided good advice, making the entire process fast and easy, and leading to an excellent outcome. Thank you! More

Carolyn & Jason were great in the whole process of buying my new 2014 Jetta. Jason was a great sales man and not to pushy to make the sale like all other dealers/sale were great in the whole process of buying my new 2014 Jetta. Jason was a great sales man and not to pushy to make the sale like all other dealers/salesmen. Carolyn made my experience of taking home my new Jetta wonderful, she is an extremly knowlegable person of the cars she is going over with the customer. That extra time she spends going over everything in the car before you leave the lot makes your smile even bigger about buying your car at the right dealer! More

new car lease The lease was done only because of Ron Duprat and the delivery of the car was brought to a higher level with the knowledge of Carolyn Sichaldi keep t The lease was done only because of Ron Duprat and the delivery of the car was brought to a higher level with the knowledge of Carolyn Sichaldi keep this team in place both were excellent More