Northampton Volkswagen

Good and friendly service The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and friendly service. Nice waiting area with wifi. They do need however to fix the bugs in this Questionaire/Review. If you make one mistake it wipes out several other fields and you end up correcting many different fields. More

Best experience buying a car ever I have purchased five cars previously and this was by far the best experience I have ever had. I've had experiences where things went faster, but what I have purchased five cars previously and this was by far the best experience I have ever had. I've had experiences where things went faster, but what impressed me even more in this case was that there were unforeseen problems (due to problems with State Farm Insurance's call system), but we were made to feel comfortable and welcome to the point that we didn't really mind. Omar and Carolyn made it a pleasure to wait at the dealership when circumstances were beyond our control. Also, each and every person from Service came over and congratulated us on the new car; that was a nice touch. Not only would I recommend this dealership to anyone, but I would tell them to ask for people like Omar, Carolyn, Constance, and Ebony and tell them they would get the best treatment ever. More

Post-warranty repair On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. Af On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. After review of the problem, service staff at Northampton VW recommended I contact VW of America and request assistance with repair. VW of A in the end agreed to pay for the entire repair. Throughout the process, the staff at VW of Northampton were friendly, courteous, and provided good advice, making the entire process fast and easy, and leading to an excellent outcome. Thank you! More

Carolyn & Jason were great in the whole process of buying my new 2014 Jetta. Jason was a great sales man and not to pushy to make the sale like all other dealers/sale were great in the whole process of buying my new 2014 Jetta. Jason was a great sales man and not to pushy to make the sale like all other dealers/salesmen. Carolyn made my experience of taking home my new Jetta wonderful, she is an extremly knowlegable person of the cars she is going over with the customer. That extra time she spends going over everything in the car before you leave the lot makes your smile even bigger about buying your car at the right dealer! More

new car lease The lease was done only because of Ron Duprat and the delivery of the car was brought to a higher level with the knowledge of Carolyn Sichaldi keep t The lease was done only because of Ron Duprat and the delivery of the car was brought to a higher level with the knowledge of Carolyn Sichaldi keep this team in place both were excellent More

Terible "After the purchase" customer service. Customer service after the purchase was horrible. They took no responsibility for their employees actions, and refused to respond to my complaints. Wo Customer service after the purchase was horrible. They took no responsibility for their employees actions, and refused to respond to my complaints. Would never ever recommend the Tommy Auto Group to my worst enemy. I requested help from general manager, customer service and Carl Cosenzi and never heard a single word from anyone. Absolutely disappointing. More

awesome!!!! This is the,by far,best and most considerate group of people to do business with. Can't say thanks enough:) Mark was very professional This is the,by far,best and most considerate group of people to do business with. Can't say thanks enough:) Mark was very professional More

great Ebony Lopez seems to be the perfect one for the job!! Thank you for all your help. Thank you, to the one who serviced my car too!! Ebony Lopez seems to be the perfect one for the job!! Thank you for all your help. Thank you, to the one who serviced my car too!! More

We LOVE our CC!!!! Everything about Northampton Volkswagen is GREAT......Service was excellent.....Omar Ali was very attentive to what we wanted in a car and finally hel Everything about Northampton Volkswagen is GREAT......Service was excellent.....Omar Ali was very attentive to what we wanted in a car and finally helped us with picking out the right one...a CC.. and we love it.....Dan was excellent and Carolyn was very knowledgeable explaining the amenities of our CC.....This was a great place to buy a car.................. More

Kayla L Excellent sale! The staff was very friendly from the sales man all the way up to the manager. Definitely would recommend this dealership. Thank you! Excellent sale! The staff was very friendly from the sales man all the way up to the manager. Definitely would recommend this dealership. Thank you! More