Northampton Volkswagen

Ask for Jason LeClair. He is an an excellent salesperson. He has excellent knowledge of the product he is selling. He is polite and engaging. I highly recommend his services. A very good experience. He has excellent knowledge of the product he is selling. He is polite and engaging. I highly recommend his services. A very good experience. More

I am DISGUSTED by this dealership. I received that bogus summer sale event flyer and of course "won" so I came to your dealership to claim the prize. I was then talked into test driving a car the following summer sale event flyer and of course "won" so I came to your dealership to claim the prize. I was then talked into test driving a car the following day since the estimate for my trade was an outrageous $12,900. Overjoyed, I show up at 9am ecstatic by the thought of buying a new car. Well, after I test drive your Ford Esacpe and fall in love with it I'm told my trade in is worth a mere $6,500. Seriously? I put in the make, model, year, and mileage of my car and was quoted nearly twice as much the previous day. "Well that's only based on if you drive 10,000 miles a year" I was then told. So I entered my mileage why then? Then a salesman keeps trying to talk me into a car I now can't afford. I mention I do not want more than a 60 month loan. First offer came to be around $390 a month. I said, "cut that in half and I'll consider it". The second offer was for $280 a month. I still refused. Third was for $260 not including financing. So I agree to let them find me a loan. They do, and it ends up being $267 for a 72 month loan, which they did not tell me! The entire time I thought the $260 offer was a 60 month loan. That was the last straw. I walked away, feeling taken advantage of. I have no intentions of returning in the future. If I could give this dealership -5 stars I would. This was over a month ago and they still continue to call and email me even though I have made it very clear I will never consider giving them business. If you ever feel like being taken advantage of be sure to visit this dealership, they'll be happy to screw you over. More

Ebony was extremely courteous and attentive during my visit yesterday. I am very happy with the outcome of my service. Probably the best experience I've had there yet. visit yesterday. I am very happy with the outcome of my service. Probably the best experience I've had there yet. More

Another VW dealership was unable to find an answer to my minor, but annoying problem in four visits spaced over the past year. Rich found it in less than five minutes. A replacement part was ordered. We ret minor, but annoying problem in four visits spaced over the past year. Rich found it in less than five minutes. A replacement part was ordered. We returned, had it repaired and the problem is gone. We dealt with Connie, Kim and Rich. They were all very helpful, friendly and considerate. From now on, we will deal with Northampton Volkswagen. More

Very energetic group of people! They are willing to work with you on anything. I felt like I was given the best deal for my budget! with you on anything. I felt like I was given the best deal for my budget! More

I was very excited to purchase a car. Things were going well. The price was great and then it went up. Because there were repairs that needed to be taken care of. There was a nearly $4,000 jump in the pric well. The price was great and then it went up. Because there were repairs that needed to be taken care of. There was a nearly $4,000 jump in the price. There seemed to be a lot of issues, I kept being handed off from one person to another. It was just overall a disappointing experience. More

I had been driving an awful car for WAY too long and I knew I wanted a Jetta. I had gone to Fathers & Sons VW in West Springfield prior to Northampton VW, and knew when I left F&S that I did not want to d knew I wanted a Jetta. I had gone to Fathers & Sons VW in West Springfield prior to Northampton VW, and knew when I left F&S that I did not want to do business with them. I walked into their showroom, and waited a good 5 minutes for someone to finally come & help me. Although the salesman I was working with seemed to be fairly knowledgable, I couldn't help but feel like he was blowing smoke. He had his "numbers man" quote me on a lease on a 2013 Jetta SE and he threw so many figures at me, my head was still spinning the next day. A friend of mine recommended Jason LeClair at Northampton VW, as she had purchased a VW from him recently. I called him to make an appointment, and I am so happy that I did. Jason's knowledge of the VW line of vehicles was great. He was able to answer all of my questions and he worked with me to get the best price. The staff at Northampton VW was fantastic - upon pulling in, someone was there to open the door for and greet me and from that moment I knew I was in the right place. After a couple of hours I had signed the lease paperwork for a brand new Jetta SE. They had the vehicle ready for me the next day. When I came to pick up my car, Ariel walked me through everything and even scrubbed a scuff off of my front seat herself. The sales staff there definitely went above and beyond to get me the car I wanted at the right price. I look forward to continuing to do business with these guys and have already recommended them to friends!! More

I have nothing bad to say. My experience purchasing the 2012 Golf was easy and the sales staff couldn't have been more helpful. They have followed up with to make sure everything is still good. Its excel 2012 Golf was easy and the sales staff couldn't have been more helpful. They have followed up with to make sure everything is still good. Its excellent!!! I'm very satisfied with the sale. More