Northgate Chrysler Dodge Jeep Ram

Dewayne Smith helped me get the car I wanted even when I didn't have any credit. He found a way to work it out. He was friendly, down to earth and helpful. When I needed a ride to the dealership he came and didn't have any credit. He found a way to work it out. He was friendly, down to earth and helpful. When I needed a ride to the dealership he came and picked me up! I think I got a good deal on the financing and I got the car I wanted. It was a good experience and I would recommend him to other people. More

I had been looking for the right car for sometime and finally decided to go in and take a look and test drive the Dodge Caliber. I was completely up-front about my wants/needs and Dwayne was more than ha finally decided to go in and take a look and test drive the Dodge Caliber. I was completely up-front about my wants/needs and Dwayne was more than happy to listen and do what he could to meet my requests. When it came down to crunching some numbers, I figured I could expect the usual bait and switch technique most places have tried to use on me in the past, since I'm female and look like I'm 12! Haha, but that aside...I was plesantly surprised when they came back with a completely reasonable offer. I didn't feel pressured into the purchase at all, nor did I feel rushed at any point, like I had been there wasing anyones time (as other dealerships have been more than happy to express in the past). Overall everyone at the dealership was great and I would certainly visit them again for my next vehicle :) More

I went into the dealership to test drive a used car but ended up purchasing a brand new one. Rick Woosley "ROCKS"....Thank you! ended up purchasing a brand new one. Rick Woosley "ROCKS"....Thank you! More

This is our 3rd vehicle we have bought from this dealer and all 3 times we have gotten very good service. Everyone was very friendly and willing to work with us on price. They have also been very good with and all 3 times we have gotten very good service. Everyone was very friendly and willing to work with us on price. They have also been very good with follow up calls since purchase and have been very willing to help go through features on the van. More

Went in to buy used Jeep and ended up with a new Jeep. Dewayne would not tell me what my trade-in value was or the price of the car - only my payment. I was so frustrated b/c not only does the payment ma Dewayne would not tell me what my trade-in value was or the price of the car - only my payment. I was so frustrated b/c not only does the payment matter, but so does the trade in value and the price of the car. Then they close up shop and I get ready to leave with just 1/8 of a tank of gas. Really? I had to sign a blank loan document since it was after banking hours too. I was so frustrated, but I do LOVE my new car. More

I went to Northgate Chrysler with the intention of getting information about the 2011 Challenger and taking a look at one up close. I had planned on saving up for a down payment and perhaps buying la getting information about the 2011 Challenger and taking a look at one up close. I had planned on saving up for a down payment and perhaps buying later in the year. Dwayne bent over backwards to get me approved for a loan and work out a financing arrangement that I could handle. He was patient and answered all of my questions. I went in just a Joe off the street and left with a brand new car and not once did I feel like I was being pushed around, baited, or any of the negative things you usually hear about when going to purchase a vehicle. The entire sales staff was friendly and professional the entire time I was there. A new car is a serious purchase, and being a first-time buyer I felt that I was treated very well. I'd recommend these guys to anyone. More

I went to test drive a new Charger. The salesman said they would need to review my finances before I could drive the car. I was taken back, I am a 51 year old female executive for a sales and maketing co they would need to review my finances before I could drive the car. I was taken back, I am a 51 year old female executive for a sales and maketing company. Was he profiling? Did I look like someone who could not afford the car or was it because I was a female. I decided this was not the type of people I wan't to do business with so I left. The next morning I decided to talk to the sales manager. I asked him what their policy was for driving the cars. Again I was surprised when he said "It's none of your business". I asked for the regionalmanagers phone number and was told by "Pete" that he owned the dealership and didn't answer to anyone. I told him I would do my best to let him know how I was treated and he said "tell whoever you want". So that is what I am doing. More

I bought a car there and immediately had to have it serviced for all manner of electrical system issues. The car had less than 28k miles on it. I brought it to the service center (a second time) for a serviced for all manner of electrical system issues. The car had less than 28k miles on it. I brought it to the service center (a second time) for a few days, and they claimed after each visit they "could not replicate the problem". I drive it off their lot and after about 12 minutes, the car's electrical system went haywire as I was driving down the freeway. I called Chrysler HQ and they blew me off just the like service center. I went to another Chrysler service center and they diagnosed the issue but told me it would be $350 to fix. I said, "Thanks for the diagnostic, what parts do I need?" I bought a used repair manual and fixed it myself, with parts from a local U-Pull N-Save. Northgate Chrysler's service bay should have the Monkees theme song playing, because that's who you're dealing with. Next I'd like to tackle the finance dept. who thought I would not notice they "accidentally" added in a service plan though I clearly declined it in writing. They also "accidentally" added in taxes for far more than I'd truly have to pay, and then issued me a refund check a couple weeks later. The coerced me into signing a blank loan application form, saying it was absolutely mandatory and then refused to explain what it was for. Freaky. My experience with them was downright freaky. This is why the public dislikes sales people. I could go on and on, but you get the idea, right? I think the finance dept. here need the JAWS theme song playing in its offices. Oh, and the Chrysler HQ was hilariously bad. They only hire people in India who don't speak English well. Turn your volume waaaaay up and be prepared to ask to have things repeated 3 times or more. All of their answers to your questions are some form of NO. More

These people are the biggest rip offs around. Their service department sucks! I was told my car was fixed and yet I sputtered all the way home. Had to have my car towed to them and they said they found service department sucks! I was told my car was fixed and yet I sputtered all the way home. Had to have my car towed to them and they said they found nothing wrong. When I picked it up, I had no problem.They had to fix something considering that I was almost hit on the way home from my car stalling out the previous day.Problems I had within the 1st year were rediculous.And Chrysler knew of the problems with this car and other ones but would not back up their product. Never again! More