Started taking my F250 diesel to Northgate Ford for
service and was generally pleased, until they started handling diesel service through their quick lane department. The quick lane department does no
service and was generally pleased, until they started handling diesel service through their quick lane department. The quick lane department does not know diesels and should not work on diesels!!! Had the exact same issue with Kerry Ford when they switched diesel service to quick lane. Latest issue was with them charging for an entire container of DEF, when I told them I had just topped it off the day before. Not only did I get charged, they dumped it all over the inside of the fuel compartment and let run down the side of the vehicle, and just left it there. For those unfamiliar with DEF, it is an acid and it says right on the container ... do not get this on your paint and if you do, make sure you clean it off immediately. Also wanted to charge me for a new oil pan plug at only 40,000 miles when ALL my recent oil changes have been done by them. So who messed up the plug? Not going to be returning any time soon.