Northgate Ford

You CANNOT call and talk to someone in their service department - ALWAYS get a message "caller volume is heavy" Please use our website. They give an option to leave a message, however they DON'T c department - ALWAYS get a message "caller volume is heavy" Please use our website. They give an option to leave a message, however they DON'T call you back! We have purchased two vehicles from them, but never again! More

Purchased a new 2021 Ford Explorer in October of 2021. I had a display on the dash, “steering assist fault service required,” and my steering wheel locked up, making the vehicle no longer drivable. It was I had a display on the dash, “steering assist fault service required,” and my steering wheel locked up, making the vehicle no longer drivable. It was 7 months old, 8,000 miles. Had the car towed to the dealerships service dept where I purchased the vehicle. It has been there 5 days. I keep calling to get an update, and Steve in the service department keeps dodging my calls. Tina from the service dept told me she would transfer me to Steve’s desk because he was available, only to send me to voicemail. I purchased the premium warranty plan when purchasing my vehicle. I’ve been trying to inquire about a rental car while they have my vehicle. No reply as well. This has to be the worst experience I have ever had with car servicing. More

I want to thank Kim Rebholz for her fast and friendly service for one of our trucks repair this week. We took the truck in and got a quote and the final repair bill was less than the quote and was ready service for one of our trucks repair this week. We took the truck in and got a quote and the final repair bill was less than the quote and was ready the next day! We are very happy with the service. More

I would like to thank Christina Helton for all the help she did to locate my car and help me to get a replacement vehicle she did to locate my car and help me to get a replacement vehicle More

Megan in service and Steve Parker mechanic are the best a company could ever have. company could ever have. More

Awesome people to work with. Will buy my next car from them for sure. Thanks again Team Northgate Ford. them for sure. Thanks again Team Northgate Ford. More

I bought a 2013 F150 8 months ago. The molded lead harness went out. They have had my truck for over two weeks and still no part to fix it. It's covered under an extended warranty. I asked to talk to harness went out. They have had my truck for over two weeks and still no part to fix it. It's covered under an extended warranty. I asked to talk to a customer service manager and they were to busy to talk to me. Still haven't received a call back from the service manager. I called a few day ago and was told that they were actively working on my truck to be told 3 days later the part isn't even in. I am beyond frustrated that you sold me a truck that had a known issue that wasn't fixed before the sale and that it's been 2 weeks and still no part in. I don't k ow that i will buy from or recommend anyone shop you store or use your service dept if this is acceptable practice at you establishment. More

I have bought 3 cars from Northgate Ford over the past 15 years. I tried a different brand about 3 years ago, and couldn't wait to get back into a Ford again. Andre Singleton is the best sales person I have years. I tried a different brand about 3 years ago, and couldn't wait to get back into a Ford again. Andre Singleton is the best sales person I have ever dealt with. He is the reason I returned to Northgate Ford to do business again. So glad to be back in a Ford and will not go to any other dealerships going forward. Make sure you go see Andre Singleton if you are looking for a new car or truck More

I have an F350 dually that went in for what For has determined by Ford Motors company to be a 10.2 hour recall on a bearing in the transmission. I put it in the shop on Monday May 24th. Today is June 4 determined by Ford Motors company to be a 10.2 hour recall on a bearing in the transmission. I put it in the shop on Monday May 24th. Today is June 4th. I went in and spoke to the service manager yesterday and discussed the apparent lack of progress. I have been satisfied in the past with the preventive maintenance service at Northgate Ford. I will say that their ability to perform repair or corrective maintenance is questionable at best. Should you consider them for this type of repair be very mindful of this. I am supposed to receive a call at some point today on my trucks repair. I have little to no hope that I will be getting it back today. More

Started taking my F250 diesel to Northgate Ford for service and was generally pleased, until they started handling diesel service through their quick lane department. The quick lane department does no service and was generally pleased, until they started handling diesel service through their quick lane department. The quick lane department does not know diesels and should not work on diesels!!! Had the exact same issue with Kerry Ford when they switched diesel service to quick lane. Latest issue was with them charging for an entire container of DEF, when I told them I had just topped it off the day before. Not only did I get charged, they dumped it all over the inside of the fuel compartment and let run down the side of the vehicle, and just left it there. For those unfamiliar with DEF, it is an acid and it says right on the container ... do not get this on your paint and if you do, make sure you clean it off immediately. Also wanted to charge me for a new oil pan plug at only 40,000 miles when ALL my recent oil changes have been done by them. So who messed up the plug? Not going to be returning any time soon. More