Northgate Ford

Started taking my F250 diesel to Northgate Ford for service and was generally pleased, until they started handling diesel service through their quick lane department. The quick lane department does no service and was generally pleased, until they started handling diesel service through their quick lane department. The quick lane department does not know diesels and should not work on diesels!!! Had the exact same issue with Kerry Ford when they switched diesel service to quick lane. Latest issue was with them charging for an entire container of DEF, when I told them I had just topped it off the day before. Not only did I get charged, they dumped it all over the inside of the fuel compartment and let run down the side of the vehicle, and just left it there. For those unfamiliar with DEF, it is an acid and it says right on the container ... do not get this on your paint and if you do, make sure you clean it off immediately. Also wanted to charge me for a new oil pan plug at only 40,000 miles when ALL my recent oil changes have been done by them. So who messed up the plug? Not going to be returning any time soon. More

Bought 2013 Chevy Equinox in Sept 2020. Had in service in Dec due to a noise when starting car and putting in reverse. Ofcourse after sitting for over 2.5 hours they could not find anything wrong. Asked in Dec due to a noise when starting car and putting in reverse. Ofcourse after sitting for over 2.5 hours they could not find anything wrong. Asked to keep over night and drive it home to see if makes noise in morning. Still could not hear noise. Explained that when I got home noticed wet spot on driveway that it was leaking in front. Stated they would have a look. Never even acknowledged the leak. Fast forward to this week, have it into Chevy service for recall. Low and behold the exhaust manifold has a hole and water pump has a leak. This is the issue of noise and leak. Just so happens my warranty ended March 5th, 2021 and reason I had car into them in December so it could be fixed under warranty. Nothing they can do for me, they do not believe that this is the issue I was having in December. BUYERS BEWARE! Do not buy used car from Northgate Ford and think having the 6 month warranty will help you out in any way. Will NEVER set foot in this place again and will make sure all my friends and family do not either! More

Purchased a 2020 ecosport from Mike Gerrein at Northgate Ford it couldn't have been a better experience he is very knowledgeable helpful and patient. Ford it couldn't have been a better experience he is very knowledgeable helpful and patient. More

I bought a 2015 Chevy Suburban from Northgate Ford and the transmission went out less than 60 days after purchasing. It’s very disappointing to buy a vehicle from a dealership and have to deal with these the transmission went out less than 60 days after purchasing. It’s very disappointing to buy a vehicle from a dealership and have to deal with these kind of mechanical issues IMMEDIATELY after. I literally payed $25,000 for a vehicle only to have to drop another $3,200 into it two months later. If I had bought from a private party, I realize I would be taking a risk. However, buying from a dealership (especially one as “renowned” as Northgate Ford) I thought I could at least be confident the vehicle had been thoroughly inspected. Everything was great overall as far as the buying process from this dealership, but in hindsight I would definitely trade the VIP treatment I got while purchasing the vehicle in for some QUALITY ASSURANCE. I can’t imagine ever considering a vehicle from Northgate Ford again. Not their partners at Borcherding or Springfield GMC either. This has been a very upsetting experience. BUYER BEWARE! More

I live in KY and still rather buy from here. This is my 3rd purchase. Cheryl Miller and Nathan Wright thank you for putting up with me. You both are awesome!! Great deal on my 2020 Fusion. Dealership is cl 3rd purchase. Cheryl Miller and Nathan Wright thank you for putting up with me. You both are awesome!! Great deal on my 2020 Fusion. Dealership is clean and everyone is very professional. Treat everyone that walks in that door like you are family. Couldn't ask much more than that. More

2nd purchase in 6 months. Brought my BIL and stepson who also purchased vehicles. Great customer service all around. Shout out to our salesman Jason who got us in the right truck with the help of Cheryl fin also purchased vehicles. Great customer service all around. Shout out to our salesman Jason who got us in the right truck with the help of Cheryl finding it. Couldn't ask for more. All dealerships needs to learn from you guys. You make buying cars so easy and stress free. Thank you again and God bless you all. More

I had a great experience with Andre buying my used 2018 Ford Mustang last week. He helped me transfer the car from another dealer quickly and trade in my car for a great deal. I have never had a better exp Ford Mustang last week. He helped me transfer the car from another dealer quickly and trade in my car for a great deal. I have never had a better experience buying a car. More

Excellent service from the service advisor, Mikal Crist. Knowledgeable and helpful after the deal with advice for future service. Oil change and inspection was timely done. Service department honesty and co Knowledgeable and helpful after the deal with advice for future service. Oil change and inspection was timely done. Service department honesty and courteous treatment is a plus for Northgate Ford. Crist and his crew should be commended for their efforts. More

Northgate Ford did a great job on getting their work on my car in less time than expected. The service writer was very professional and listened to my needs and tech did a great job in the work preformed. my car in less time than expected. The service writer was very professional and listened to my needs and tech did a great job in the work preformed. Thanks for your prompt service. Mark S More

Our service advisor was Kristin Glover. Excellent service we always have had excellent service at the Colerain Ford. I love my Ford Focus. It's a 2013. They keep it running well. we always have had excellent service at the Colerain Ford. I love my Ford Focus. It's a 2013. They keep it running well. More