Northgate Ford

Bought 2013 Chevy Equinox in Sept 2020. Had in service in Dec due to a noise when starting car and putting in reverse. Ofcourse after sitting for over 2.5 hours they could not find anything wrong. Asked in Dec due to a noise when starting car and putting in reverse. Ofcourse after sitting for over 2.5 hours they could not find anything wrong. Asked to keep over night and drive it home to see if makes noise in morning. Still could not hear noise. Explained that when I got home noticed wet spot on driveway that it was leaking in front. Stated they would have a look. Never even acknowledged the leak. Fast forward to this week, have it into Chevy service for recall. Low and behold the exhaust manifold has a hole and water pump has a leak. This is the issue of noise and leak. Just so happens my warranty ended March 5th, 2021 and reason I had car into them in December so it could be fixed under warranty. Nothing they can do for me, they do not believe that this is the issue I was having in December. BUYERS BEWARE! Do not buy used car from Northgate Ford and think having the 6 month warranty will help you out in any way. Will NEVER set foot in this place again and will make sure all my friends and family do not either! More

Purchased a 2020 ecosport from Mike Gerrein at Northgate Ford it couldn't have been a better experience he is very knowledgeable helpful and patient. Ford it couldn't have been a better experience he is very knowledgeable helpful and patient. More

I bought a 2015 Chevy Suburban from Northgate Ford and the transmission went out less than 60 days after purchasing. It’s very disappointing to buy a vehicle from a dealership and have to deal with these the transmission went out less than 60 days after purchasing. It’s very disappointing to buy a vehicle from a dealership and have to deal with these kind of mechanical issues IMMEDIATELY after. I literally payed $25,000 for a vehicle only to have to drop another $3,200 into it two months later. If I had bought from a private party, I realize I would be taking a risk. However, buying from a dealership (especially one as “renowned” as Northgate Ford) I thought I could at least be confident the vehicle had been thoroughly inspected. Everything was great overall as far as the buying process from this dealership, but in hindsight I would definitely trade the VIP treatment I got while purchasing the vehicle in for some QUALITY ASSURANCE. I can’t imagine ever considering a vehicle from Northgate Ford again. Not their partners at Borcherding or Springfield GMC either. This has been a very upsetting experience. BUYER BEWARE! More

I live in KY and still rather buy from here. This is my 3rd purchase. Cheryl Miller and Nathan Wright thank you for putting up with me. You both are awesome!! Great deal on my 2020 Fusion. Dealership is cl 3rd purchase. Cheryl Miller and Nathan Wright thank you for putting up with me. You both are awesome!! Great deal on my 2020 Fusion. Dealership is clean and everyone is very professional. Treat everyone that walks in that door like you are family. Couldn't ask much more than that. More

2nd purchase in 6 months. Brought my BIL and stepson who also purchased vehicles. Great customer service all around. Shout out to our salesman Jason who got us in the right truck with the help of Cheryl fin also purchased vehicles. Great customer service all around. Shout out to our salesman Jason who got us in the right truck with the help of Cheryl finding it. Couldn't ask for more. All dealerships needs to learn from you guys. You make buying cars so easy and stress free. Thank you again and God bless you all. More

I had a great experience with Andre buying my used 2018 Ford Mustang last week. He helped me transfer the car from another dealer quickly and trade in my car for a great deal. I have never had a better exp Ford Mustang last week. He helped me transfer the car from another dealer quickly and trade in my car for a great deal. I have never had a better experience buying a car. More

Excellent service from the service advisor, Mikal Crist. Knowledgeable and helpful after the deal with advice for future service. Oil change and inspection was timely done. Service department honesty and co Knowledgeable and helpful after the deal with advice for future service. Oil change and inspection was timely done. Service department honesty and courteous treatment is a plus for Northgate Ford. Crist and his crew should be commended for their efforts. More

Northgate Ford did a great job on getting their work on my car in less time than expected. The service writer was very professional and listened to my needs and tech did a great job in the work preformed. my car in less time than expected. The service writer was very professional and listened to my needs and tech did a great job in the work preformed. Thanks for your prompt service. Mark S More

Our service advisor was Kristin Glover. Excellent service we always have had excellent service at the Colerain Ford. I love my Ford Focus. It's a 2013. They keep it running well. we always have had excellent service at the Colerain Ford. I love my Ford Focus. It's a 2013. They keep it running well. More

We worked with Mike Gerrein at Northgate Ford. I have purchased many Ford products. Mike is by far the best vehicle sales person I have seen. We was extremely knowledgeable, patient and helpful. He tr purchased many Ford products. Mike is by far the best vehicle sales person I have seen. We was extremely knowledgeable, patient and helpful. He treated my wife with respect, and took the time to explain all the vehicle features. I could not have been more impressed with the experience. There are closer dealerships, but will will continue to take our business there. More