Northgate Ford

Excellant!!! Such a pleasure to work with ANDRE SINGLETON. No pressure, very understanding and easy to talk to and so eager to help and to please. I will certain Such a pleasure to work with ANDRE SINGLETON. No pressure, very understanding and easy to talk to and so eager to help and to please. I will certainly recommend Andre and Northgate Ford to all my friends and family. More

Unexpectedly Superior At a time when looking for a car to help me perform a new job became frustratingly difficult, I decided to try Northgate Ford again because we had jus At a time when looking for a car to help me perform a new job became frustratingly difficult, I decided to try Northgate Ford again because we had just purchased a truck from there two months ago. I had no plans to purchase a car until now, but due to a new job that requires daily home visits to many different patients I had to find an appropriate vehicle, not too flashy and not too luxury, but not a jalopy either. I went to several (I believe SIX!) car dealerships to check on vehicles that I painstakingly looked up on the internet and they were typical salesmen playing the game of sales. I did not feel that any of the deals presented to me were good deals at all. No one listened to my situation, no one cared about my situation. No one really listened to what I was looking for. No one really cared. One particular car I went to check on at KingsAutoMall was an ad that completely listed the wrong car with the wrong details, but of course that is no one's fault and no they will not give me a deal because of it. I had no choice but to keep looking, so I thought I would try Northgate Ford. Our truck purchase was more than we wanted to spend but the salesman explained all of the details and specifications of the truck without hassle, and the deal was made totally without frustration. We didn't even have all of the appropriate paperwork and were there at closing and they still took good care of us. I cannot remember the gentlemans name who was our salesman for that purchase, but I thought well the dealership was good so lets see what they have. When I looked up the dealer online for myself on Sunday morning, I was already disgruntled becasue I was going to have to spend my day AGAIN to try and get a car. I knew I would not be able to get one this weekend because the week had already been a disaster, and I told myself I will just keep looking and hope for something that I can afford that isn't going to break down in a month. I found a 2011 Ford Fusion that I really thought looked nice. I went to take a look and Sales Consultant Vicki Wilburn was standing in the parking lot and asked if she could help me. Probably not, but I told her what I saw online and she went to see if it was still there. We looked. We test drove it. We talked. I asked if I could have it for a couple thousand less. She said no, BUT, she was willing to see if we could come down a little on price and help me even with my trade in. The final price she came up with along with a FAIR interest rate that no one else out there was able to come up with is amazing. Why can't everyone do this? It's really not that hard to be nice? I'm not looking for a FREE car. I work my butt off and I'm willing to pay for what I want but it has to be AFFORDABLE. Vicki not only got me an affordable deal, but I have been having trouble trying to navigate to places I have never been before by the map on my iphone because I am also talking on the phone and the map disappears when the phone rings. I have to constantly redo the screen and this is unfortunately causing distracted driving. Vicki showed me how to operate the navigation system and synced my iphone to the car. I cannot tell you what a wonderful day this woman has made for me. I embarrassingly sat at her desk and cried, and then cried again when I got home. And now I'm crying again as I write this. I just really needed a "break" and Vicki was there right at the right moment. Words just do not explain enough what a wonderful thing she has done. We talked about our jobs, our families, our likes, our dislikes. She was a true friend in a time of need for me and now I am just shocked at the fantastic deal she presented to me after ALL the other dealerships gave me a hard time about what I was looking for versus what I was "NEVER going to find". Ben Skolnick introduced himself to me and told me the interest rate that he got. I asked if he could check again because I thought it could go a little lower, He rechecked and found that yes, there is another one that we can get. THIS was very helpful even though it was going to mean just a few difference in dollars on the month, it still matters to me. In finance, Janet Kinder was personable, genuinely cared about the deal, and had problems with my title and vin number on my trade-in. She went above and beyond with investigating the problem and figured it out, and fixed it. My street is very close and everyone was looking the car over when I got home. They cannot believe it. I have told them everything I just wrote here. I am going to tell everyone. I am going to plaster it all over Facebook and I am going to shout it from the mountaintops. I mean it. To Vicki, thank you, thank you, thank you. Sincerely, Vickie Frey, RN, BSN 5039 Francisvalley Ct Cincinnati OH 45238 513-284-5121 More

First Class Service Paul Knighten was the most knowledgable sales rep that I have dealt with in 50 years. He went out of his way to find and deliver the exact car I spec Paul Knighten was the most knowledgable sales rep that I have dealt with in 50 years. He went out of his way to find and deliver the exact car I specified. Going through finance is normally "hell", however Ashley Grohoske got me in and out in 20 minutes--with a smile on her face. 2nd vehicle purchased at this dealership, I'll be back. More

Most helpful and knowledgeable exsperice I went in there to find a car and a good deal and that's what I found. They were polite and helped me out on everything so much. Did not push me into I went in there to find a car and a good deal and that's what I found. They were polite and helped me out on everything so much. Did not push me into buying anything like most dealers would. I highly recommend going to northgate Ford and I can promise you will leave satisfied. More

Awesome Paul helped my fiancé find the perfect car for out family. He was so quick and help him get everything he needed. They were so friendly to him and I'm Paul helped my fiancé find the perfect car for out family. He was so quick and help him get everything he needed. They were so friendly to him and I'm thankful they took care of him. More

Good experience Found a truck on my car app. Went to check on it and was treated very well by Dave Hiatt. After some haggling we settled on price. Someone in finance Found a truck on my car app. Went to check on it and was treated very well by Dave Hiatt. After some haggling we settled on price. Someone in finance department pushed me through and I didn't realize I was being charged for GAP insurance until after I returned home. Went down the next morning and Janet Kinder helped me remove the insurance. She was very helpful and expedient! More

Awesome sales rep Not pushy, very knowledgable, Good communication. Paul helped us with all our needs. We left very satisfied with our new purchase and the service give Not pushy, very knowledgable, Good communication. Paul helped us with all our needs. We left very satisfied with our new purchase and the service given to us through that purchase, thanks Paul. More

exceeded expectations!! I went to northgate ford looking for a new fusion and the Tom Schnur was immediately available to help. He was very informative, friendly, fun and did I went to northgate ford looking for a new fusion and the Tom Schnur was immediately available to help. He was very informative, friendly, fun and did the best he could to meet a deal in my price range with my preferred vehicle. They didnt have the exact car i was looking for but he was able to provide me with a fusion exactly like the one i wanted along with staying in my price range. I am 100% satisfied with my purchase and service provided for me and would recommend people to look here for a car used or new. More

Excellent Experience - Would Recommend To Anyone! My wife and I recently purchased a new F150 from Jason Robb at Northgate Ford. Our experience with the staff, especially Jason, was excellent! Jason w My wife and I recently purchased a new F150 from Jason Robb at Northgate Ford. Our experience with the staff, especially Jason, was excellent! Jason was able to answer our questions and was thorough in explaining the features of the truck. He went out of his way to ensure that we were happy. He also did a great job with following up with us to see if we needed anything. We would highly recommend Jason and the staff at Northgate Ford. Thank you for treating us like family. More

Was looking for a good deal on a used f250. Found a great deal on a F250. Andre Singleton and Cheryll Hendrickson were amazing. I was treated like family. I would recommend Northgate Ford take Found a great deal on a F250. Andre Singleton and Cheryll Hendrickson were amazing. I was treated like family. I would recommend Northgate Ford take all of my Family and friends. I am a customer for LIFE. Thanks again. More