Northgate Ford

First Buy, Great Experience It was my first time buying a truck and Jason was very informative and very knowledgeable. Helped me with various choices throughout the process and w It was my first time buying a truck and Jason was very informative and very knowledgeable. Helped me with various choices throughout the process and worked with me to get a good deal. Very impressed with Northgate and their staff. Would definitely recommend to a friend or family. More

The Best Salesman I've Dealt With Andre was more than helpful with my purchased.. I learned alot about what i want in a car in this process, and he actually saved me money and time.. T Andre was more than helpful with my purchased.. I learned alot about what i want in a car in this process, and he actually saved me money and time.. Thanks for all the help and especially finding my medals More

Best first car buying experience This was my first experience buying a car, and it was the best experience I could have for a first experience. With how wonderful it was I will only w This was my first experience buying a car, and it was the best experience I could have for a first experience. With how wonderful it was I will only want to purchase any future cars here. I talked to the salesman, Jason, that greeted me about what I wanted and he directed me directly to what he thought would be a perfect fit. I knew I just wanted and could only afford a base model and I didn't feel any pressure to upgrade or anything. He was there to truly help me not make a sale. Once I made my decision Jason and Ashley worked extremly hard to get the best deal they could work out for me. Before I drove off in my brand new Escape Jason Sat down with me to make sure I knew all the ins and outs of my new car. I would recommend anyone to purchase a car from Northgate Ford, very friendly, helpful, and knowledgeable staff. I will definitely come back and buy here!! More

Straightforward and professional I hadn't car shopped in a long time, and was not looking forward to this experience. Paul Knighten made my car shopping easy. He was very attentive I hadn't car shopped in a long time, and was not looking forward to this experience. Paul Knighten made my car shopping easy. He was very attentive and professional, and went out of his way to get me the best price possible. I appreciate the straightforward pricing that clearly shows the total costs and rebates upfront. More

great salesman...horrible after sale The salesman Jerry was great.I told him I was looking for a vehicle that was big enough to transport my sick mother and all her equipment. So I didn't The salesman Jerry was great.I told him I was looking for a vehicle that was big enough to transport my sick mother and all her equipment. So I didn't want to trade in my car. However the vehicle that I bought was not in good shape. The vehicle started to break down 5 months into the vehicle$1600.00 in repair and every time I try to get it serviced there they say they can't work on it due to it not being a Ford. So why sale it?!. I'm still having issues with the car and have to start looking for a replacement vehicle. Very upset and unhappy Will never recommend or return. More

Great sales person experience Jerry Stewart provided an excellent car buying experience for me and my wife. After an exhaustive attempt to purchase a Ford Taurus in the Indianapol Jerry Stewart provided an excellent car buying experience for me and my wife. After an exhaustive attempt to purchase a Ford Taurus in the Indianapolis market, we found exactly the car we wanted at Northgate Ford, Cincinnati. After talking with Jerry Stewart on the phone, we felt confident a trip to Cincinnati would be well worth it. We were not disappointed. Jerry came in on his day off to help us. He treated us professionally, answered all our questions, we closed the sale and drove home the same day with our new car. More

Just okay My experience wasn't good, but wasn't bad either. Had stopped by the day before and spoken with Ed, went back the next night and worked with Vance. My experience wasn't good, but wasn't bad either. Had stopped by the day before and spoken with Ed, went back the next night and worked with Vance. I purchased a used car from Northgate Ford, and while I love the car, Vance did not show me ANYTHING on the car; I didn't even get a full tank of gas, just the 1/4 that was in it. I traded in an almost 10 year old car, things have changed! The dealership got busy, but that's no excuse. My husband is a car salesman (his dealership didn't have the car I wanted) and that's the point of customer service, so people will come back! When I was done, Vance had left paperwork on top of the car, I retrieved it and gave it to Janet. What I didn't know, until I got on the expressway to go home, was Vance left the spare keys on the roof too and they flew off! I had to make a u-turn and hunt for them in the grass on the entrance ramp! I was wondering where the spare keys were-found them! Doubt I will buy a car from Northgate Ford, although Janet in finance was great! More

Great Experience ! My wife and I were looking for a low mileage, used Mustang. We hadn't purchased a car from a dealer in 20 years and weren't sure what to expect walkin My wife and I were looking for a low mileage, used Mustang. We hadn't purchased a car from a dealer in 20 years and weren't sure what to expect walking on to the lot. Paul Knighten greeted us and put us at ease with his patient, attentive, and customer focused approach that continued throughout our experience. We made multiple visits, while we shopped around, keeping in casual contact with Paul, who earned our business and more importantly, our trust. We returned to Northgate to work with Paul to close a deal on a beautiful car my wife and I are proud to own. I can't say enough about how professionally and respectfully we were treated by the Northgate team. Most especially Paul, Ben and Janet, who worked as a team to answer our questions and meet our needs. In business, the phrase "Earn your Business" is tossed around lightly. These folks know how and put in the work to "Earn" it. Thank you Paul ! More

I will consider myself lucky.. My brother and I commuted from Bloomington, Indiana all the way here to look at a 2008 Honda Civic Ex that was for sale on their lot. We found this ca My brother and I commuted from Bloomington, Indiana all the way here to look at a 2008 Honda Civic Ex that was for sale on their lot. We found this car on Autotrader.com. I talked with their internet sales manager Emily after applying for financing on their website. We talked for a couple of days and she was very kind. Over the phone we scheduled a time to see the vehicle. I was told to meet with Paul as she would not be there. Upon arrival, we saw the car parked right in front of the main doors. We pulled up next to it and saw someone inside the car, assuming it was Paul waiting for us. HOWEVER, it was another sales representative in the car with a customer. Immediately I was mad. I thought they were selling the car I had scheduled an appointment for right in front of me. A gentleman got out of the passenger seat and they both came inside and sat down at a table, appearing to do some paperwork, while we waited for someone to find Paul. I assumed the car was being sold right in front of me and was about to storm out. However, Paul finds us and tells us to go on outside and check out the car while he finishes up with another customer. After about 10 minutes of inspecting the car inside and out Paul returns to us outside and offers us a test drive. Upon returning for our test drive, we were pleased and wanted to talk figures. Paul had to leave for an appointment and handed us over to Chris. While they were not willing to negotiate the price, I initially felt it was priced fairly to begin with. At the end of the day we bought the car before the other guy. THANK GOD. I did not drive all that way for nothing. Both gentleman were very nice. Paul was doing many things at once and clearly cared about his customer service. Chris was very helpful in getting me set up with Geico on the spot so I could get full coverage insurance to take the car off the lot (since I was financing it). So far I have owned the car for almost a week and haven't had any issues yet. TLDR; Yes I recommend them. Great service. More

BOUGHT A USED CAR I WAS LOOKING FOR A USED SUV FOR MY FAMILY, FOUND WHAT I WAS LOOKING FOR ON NORTHGATE FORD'S LOT. SENT MY FATHER DOWN THERE TO CHECK IT OUT AND TEST D I WAS LOOKING FOR A USED SUV FOR MY FAMILY, FOUND WHAT I WAS LOOKING FOR ON NORTHGATE FORD'S LOT. SENT MY FATHER DOWN THERE TO CHECK IT OUT AND TEST DRIVE IT. HE WAS HAPPY WITH IT SO I WENT TO TEST DRIVE AND CHECK IT OVER. THE STAFF WAS VERY FRIENDLY AND NOT ALL UP IN YOUR FACE PUSHING YOU TO BUY. I WAS VERY IMPRESSED WITH HOW SMOOTHLY THE TRANSACTION WENT AND I LEFT WITH THE SUV I WANTED. More