Northridge Toyota

Rosalva "Rosie" Pineyra This review is for Rosie Pineyra who has assisted me and my father for our separate cars for over 6 months. Rosie is professional, kind, efficient and This review is for Rosie Pineyra who has assisted me and my father for our separate cars for over 6 months. Rosie is professional, kind, efficient and helpful. She has gone above and beyond for me. She knows I travel a lot between the valley and the bay and always asks questions to ensure my needs are met. Though I haven't had any issues with my 2015 Corolla she makes sure that I feel safe and that even the slightest issues are addressed. Like I had an issue with a stain on the upholstery in my car and she proactively found a solution for how I can clean the stain- calling me a week after my visit (I had already forgotten about it) to tell me how I can care for the car if that happened again. I love Rosie! She's an asset to this location and I recommend her 100 percent! More

Outstanding Customer Service Rosie Pineyra has been my care specialist only twice so far and I absolutely love working with her! She takes her time to explain all that needs to be Rosie Pineyra has been my care specialist only twice so far and I absolutely love working with her! She takes her time to explain all that needs to be done and keeps in touch with you during the services. can honestly say the love for my truck and dealing with her as my care specialist go hand and hand. More

Recent car purchase I just bought a new car. Marcy was a great help. She attended all my needs and answered all my queations. Good job!! I highly recommend her. I just bought a new car. Marcy was a great help. She attended all my needs and answered all my queations. Good job!! I highly recommend her. More

customer focused Have been going there for 2 years. I trust them. When I have had issues, they addressed them. They have a great relationship with car rental place Have been going there for 2 years. I trust them. When I have had issues, they addressed them. They have a great relationship with car rental place and it gives Toyota customers a great rate when your car is in the shop. Totally redid the dealership and it is beautiful. Lots of plug outlets for phones, iPads to recharge (really helps!!). Tim the service manager was very helpful recently when I was having trouble connecting with the dealership due to we were in Yosemite and in and out of phone service. More

Go here only if you want to be ripped of your money! I got a car from here 2 weeks back. Apparently one of my colleagues bought the same car model the same weekend from Hamer. And guess what, he got a be I got a car from here 2 weeks back. Apparently one of my colleagues bought the same car model the same weekend from Hamer. And guess what, he got a better deal. When I complained later, Northridge Toyota first made me wait for an hour and then did not agree to anything I had to say. The manager is not cordial and customer satisfaction is at the bottom of his list. His first aim is to make money for the dealership owner (this was his words!!) and then obviously for himself . For every deal that I asked on the day of the purchase, they made me wait for an hour each time to make it appear they were doing me a big favor. And now it all appears as drama they were doing to fool me. I have the invoice copy of the other car also. Very very disappointed with my purchase at this dealership and with my experience with the manager there. More

Good work! Im very happy with the experiance i had with my service. I would recommened this this location to anyone. Thank you Martin for the great service! Im very happy with the experiance i had with my service. I would recommened this this location to anyone. Thank you Martin for the great service! More

Non-pushy salesman with good knowledge We bought our Toyota 4Runner from Northridge Toyota. Our salesman was Jose Guerrero and he was sooo nice...not your typical pushy salesman. He liste We bought our Toyota 4Runner from Northridge Toyota. Our salesman was Jose Guerrero and he was sooo nice...not your typical pushy salesman. He listened carefully to what options we were looking for and took it from there. They didn't have the vehicle we were looking for in stock but within a short period had found it from another one of their lots and it was delivered to us by that afternoon. They mtached the other offers we had from two other dealerships and worked with us patiently. We ended up getting the vehicle we were looking for at a competitive price. The financing went through smoothly and we ended up getting a good rate and finally became the owners of a brand new, Toyota 4Runner with so many cool features and extras. Then Jose came and sat in our new car with us, patiently explaining and walking us through every feature and function of this beautiful machine. Jose is an affable, educated man with a Master's degree who knows how to treat his clients right. We strongly recommend him. After we drove off in our new car we received multiple emails from him asking us if everything was alright and if we had any questions or needed help with anything else. I am still in the process of learning all the features of this car including its super-advanced navigation and audio system, but I know if I have any questions I can comfortably get in touch with Jose and get personal attention from him. More

SALES PERSON TAMMI WILKINSON I am giving excellent rating on The sales person cause of the thoroughness of info of vehicles. Listening to what is fitting to the needs suitable to I am giving excellent rating on The sales person cause of the thoroughness of info of vehicles. Listening to what is fitting to the needs suitable to Everyday life applicable Driving.Being personable helped make the right choice in a timely manner. More

Revised based on their effort to rectify situation As a salesperson for many years, I take pride and demand the highest level of customer service. I purchased a car from here in April, and it began wit As a salesperson for many years, I take pride and demand the highest level of customer service. I purchased a car from here in April, and it began with a bit of a disconnect in departments causing a terribly rocky start to a 3-year leasing experience. My down-payment "Place holder" check was sent to the bank by the business office that was holding it, even-though I had notified the sales person the day before that I would be there (as planned) the next day. After the madness, I am hoping its safe to assume the protocol has been update, and the two departments (sales and business office) will have a better line of communication in being able to prevent these types of inconveniences, which negatively effect both the organization and the customer. It is tough to get an unhappy customer back to amiable standings, but they have done their best in the sales department to take care of me. With a window tint and a few tanks of gas, they have provided these concessions that helped somewhat restore the warm & fuzzies about my exciting new purchase of a car I am enjoying, Prius V. Just a warning, as I'm sure I am not the only human being who has ever run out of gas in their vehicle, if you run out of gas, you will have to have your car towed to Toyota and they will have to "reset" the computer in order for it to start again. I know, sounds silly, but just a heads up. I did find the service manager, Sarkis, to be quite genuine and I appreciate the help of Maria Serrano in doing her best in de-escalating multiple situations where I may have seemed inconsolable and over-the-top because of my passionate tendency. I hope that my interactions with this dealership can continue to get better and be positive, life is too short to be pissed about something you are going to be with for a few years. More

My first service Today I experienced my first service for the 2009 Corolla bought from this dealership in December 2014. My service writer, Jim Hiller approached me im Today I experienced my first service for the 2009 Corolla bought from this dealership in December 2014. My service writer, Jim Hiller approached me immediately. He did a thorough check of the car and considered my car's needs and my ability to pay in writing the order. He was prompt, courteous and reassuring. The kind of response I received was more than I expected. Thank James and Northridge Toyota!!!! More