Northridge Toyota

To Whom It May Concern: First of all, I have owned To Whom It May Concern: First of all, I have owned Toyota vehicles most of my life – Celica, Sienna, SR5 and two Previas – and have always been ver To Whom It May Concern: First of all, I have owned Toyota vehicles most of my life – Celica, Sienna, SR5 and two Previas – and have always been very happy with all of them. In August 2009, I decided to trade in my Sienna for a 2010 Camry Hybrid. I bought it at Thousand Oaks Toyota. However, I started to have some minor problems with it in May of 2010 (#1) and in December 2010 (#2). 1. There was a rattling noise, which seemed to be coming from my rear window and it would not go away. 2. And my rear view mirror was loose and would not hold its position. At the time, I was taking my Camry to Thousand Oaks for service, but they told me that even though they heard the rattling noise they could not fix it. Needless to say, I was not pleased with the treatment and very unhappy. Then, to add insult to injury, they told me that they could not fix my rear view mirror and that it had to be replaced, which was going to cost me around two hundred dollars. I told them that I would live with it and move it into position as needed. I am a single mother and I have an extremely busy work schedule. I am a scientist working for a pharmaceutical company and did not have the time to go to another dealership and possible get the same treatment. As the rattling got worse, which was exceedingly annoying, I was beginning to dread driving my Camry: not a good thing. At that point, I had had it with Thousand Oaks Toyota and decided to do my oil changes at the local Valvoline Service Center. I swore off going to Toyota for service unless absolutely necessary. Then I met my boyfriend. He has owned Toyotas for the last thirty-two years. At the time he owned a 2004 Prius (now he owns a 2012 Prius), which had over 150,000 miles on it at that time. He lives in Culver City, CA, but goes to Northridge Toyota. When I asked him why, he told me that he has known Tom Foley, the Service Manager there for over 25 years and has followed Tom wherever he goes, because he is extremely knowledgeable, honest and has integrity. He also told me that if anyone could fix my problems it would be Tom. I wasn’t totally convinced, but I did trust my boyfriend. He called Tom and told him about my situation. Tom’s reply was and I quote, “If we can hear it we can fix it, and more importantly, you should be enjoying your Camry.” So, we went to see Tom. First of all, let me say that Tom Foley is a true gentleman. He was extremely friendly and polite and I could tell that he wasn’t that way just because he knew my boyfriend; he’s that kind of man. As soon as we arrived at Northridge Toyota we immediately took my car for a test drive and Tom identified the problem in less than five minute. He said that he was 99% sure that it had to do with the tracks in my sunroof. And the loose rear view mirror? He said that was an easy fix. They just had to tighten it. We got back to the lot and Tom introduced me to Carey Riggsbee, one of the Service writers and explained what needed to be done. Carey was also extremely polite and friendly as wrote my car up. We left the Camry there, went on a two-day trip in the Prius, came back, picked up the Camry and it is now an absolute joy to drive it again. No annoying rattling noise and my rear view mirror stays in place. All under warranty, thanks to Tom and his team. As I said, I live in Thousand Oaks, CA. It is approximately a 45-minute drive to Northridge Toyota when there is no traffic, but the drive is worth it. I will NEVER go to Thousand Oaks Toyota again. I am now and will always be a loyal customer at Northridge Toyota. Toyota is very lucky to have Tom Foley working for them. If all service departments had a Tom Foley in their employ there would be a lot more happy customers in the world. Cindy Wallace Thousand Oaks, CA More

Since 1959 I have owned nearly 20 new and used cars. In all my experience, Northridge Toyota is, hands down, the best car dealership I’ve ever done business with. As an Electronics Engineer I am technical all my experience, Northridge Toyota is, hands down, the best car dealership I’ve ever done business with. As an Electronics Engineer I am technically very savvy and therefore hard to fool. Over the decades I’ve actually walked away from sales people when I detected they were feeding me a line of bull. Not once did that ever happen at Northridge Toyota! Those people are honest and straightforward, including all the folks I’ve dealt with in sales, finance and service. (In particular, Paul Brown in sales is my all-time favorite!) It's just so obvious that everyone there enjoys helping customers and insuring their needs are met. In fact, all the customers I’ve spoken with in the service area while waiting for my car to be looked after have voiced the same opinion. For all these reasons and more (including great pricing), I bought a 2011 Camry XLE V6 in January and a 2012 Camry LE (4 cyl) in October, both from Northridge Toyota. In fact, I purchased the XLE after first walking away in disgust from a large Toyota dealership in Ventura County, where I had been totally ignored for 30 minutes while salesmen stood nearby chatting with one another. I attributed their obvious lack of interest in me to my shabby work clothes and to the 20-year old Honda I drove in with. Finally, though, after receiving no help from sales people I had stood as close as 6 feet away from, I got into my car and left. Later that same day, I drove to Northridge Toyota. And, while still wearing those same raggedy clothes, I was greeted warmly, treated with respect, and bought from them a 2011 Camry XLE. In the next few years I’ll be replacing my old Honda Accord with a new Toyota. Obviously Northridge Toyota will be my #1 choice when I do! There’s one more thing I’d like to say: I truly believe Northridge Toyota’s service department is beyond exceptional -- maybe even the best in Southern California. That’s because, compared to most other Toyota dealerships, they employ an unusually large percentage of repair technicians with the highest level of certification. I know all this may come across as sounding like a giant sales pitch. But it's not. I’m just a customer and an admirer of Northridge Toyota, who sincerely believes they have earned your attention. Please check them out for yourself. Talk to Paul Brown or any of the other sales reps, and I know you'll agree that everything I've said here is true. More

This dealer is no good. Since the start they gave me questionable info about my brakes, they told me that by brand new Toyota at the time practically no miles on it, that the breaks squeaked because of questionable info about my brakes, they told me that by brand new Toyota at the time practically no miles on it, that the breaks squeaked because of dirt, that oil changes would clear this up, and there was no issue. Fine. Well 2 yrs and 20k miles later, still squeaking. I left at the dealer after my oil change two weeks ago, brakes squeaking (under their dirt theory they should have been fine) and took it to a trustworthy source, and did a brake check. The dealer told me my brakes were fine, but the squeaking was clear, something was wrong, and there was, my front brakes needed to be replaced, there was a crack somewhere, and the rotors needed to be sanded or shaved down. The dealer should have seen this at the time, and not told me my brakes were fine. Either they do crappy brake checks, or they want my bad breaks to ruin more of the brake systems to make more money. No $5 oil change will entice me to go back there. Not to mention, shouldn't my brakes still be good at 20k miles in 2 years? Makes me think they were bad to start and they never told me. There's been some other questionable communication as well, sum total opinion, try another! Breaks are fixed now, $200 bucks later, no squeaking. More

Hi to All, Just wanted to share with everyone my Hi to All, Just wanted to share with everyone my experience at Northridge Toyota CA. Gideon Larranaga for being so patient with me by answering al Hi to All, Just wanted to share with everyone my experience at Northridge Toyota CA. Gideon Larranaga for being so patient with me by answering all my question (even though they were too many) and for helping me to get the best car ever, My first car.... Toyota Corrolla 2006 To Mike Jarramillo for being the best with all the long paper work, He made it really easy for me...and gave me all the information in English and spanish and gave me the best advise about my car.. and finally..... to Regge Bard for getting me the best deal with my car and the payments I was looking for.... Sincerely, Yolanda E. Gomez Cabieles 818-282-2610 More

Brought my 4Runner for a scheduled maintenance service and the service rep told me that my car was being recalled for the interaction between the floor mat and the gas pedal. They made it sound as somethi and the service rep told me that my car was being recalled for the interaction between the floor mat and the gas pedal. They made it sound as something minor and never explained what the procedure would entail. My car was factory equipped with sports pedals (came as a part of sports edition package) and when I came to pick it up after the service was done, it turned out that they took the sports cover off and simply sawed off the bottom half of the basic pedal without even filing the edges off and left it like that! They called to ask me if I wanted to have my cabin air filter replaced (part of the scheduled maintenance) but never bothered to ask for my permission to ruin my gas pedal like that. Service manager Tom Foley was very patronizing and downright dismissive, refused to even consider restoring my car to the condition prior to their procedure and insisted on delivering a "safety lecture" instead. He didn't seem to care about losing a long time customer and simply gave me a 1-800 number to call Toyota directly. They weren't much interested either and simply had another customer service representative from the same dealership call me only to keep lecturing me about safety further and to keep giving vague and meaningless promises about "investigating their options" and "researching the ways they could remedy the problem". In my view, there is nothing to "investigate" nor "research" - the "problem" is essentially very simple and so is the remedy, all they need to do is restore my car to the condition it was in before they ruined it. It has nothing do with neither "safety", the car served me without a hitch for 90,000 miles but my shoe slipped off the pedal several times since this happened. Bottom line: t is about damaging my property without even asking for permission and about their refusal to make it right. I will never do business with this dealership again. More

I came in with my wife and purchased a new 2011 4runner. We added the navigation and rear reverse camera. I pick up the car and it has a cheap aftermarket navigation and it looks like crap. I ask them abo We added the navigation and rear reverse camera. I pick up the car and it has a cheap aftermarket navigation and it looks like crap. I ask them about it and they say there's nothing they can do its already installed. Then I realize that the back up camera isn't working. Its because there is no camera when they assured me it would be. Now I have to sit around and wait an hour because every manager they have is in a sales meeting. I feel lied to, misled, and ripped off More

matt is by far the best customer service representative i have encountered at northridge toyota. i have been there a couple of times looking & was so disappointed the first time i went that i swore i would n have encountered at northridge toyota. i have been there a couple of times looking & was so disappointed the first time i went that i swore i would never go back. matt is friendly & answered all our questions in a respectful manner. i would have bought from him except that the car i wanted (in the color i wanted) was not available. More

Awesome experience! I have bought and leased a number of cars over the years, but the experience my family and I had at Northridge Toyota was the BEST! I've already lined up a friend to go down and look at cars over the years, but the experience my family and I had at Northridge Toyota was the BEST! I've already lined up a friend to go down and look at a Highlander with them. I look forward to working with them in the furture. With great respect and confidence, Russ Hines MD More

Two days ago, I purchased a certified pre-owned 2009 Prius. From start to finish, the process was smooth and enjoyable. I first called about the car after seeing it online and George had it pulled up fr Prius. From start to finish, the process was smooth and enjoyable. I first called about the car after seeing it online and George had it pulled up front with the keys ready to go when I arrived. George and Paul were very friendly and informative and worked hard to get me the best price with the features I needed. They even stayed 3 hours past closing time to be sure I felt comfortable and informed! Mike was just as friendly, helpful, and easy to work with in the financing department. I never felt pressured or hurried to make a decision. Since I added a few features, I new to expect a call from Edith in the service department, but I didn't realize she would call the very next morning to get me all set up to bring the car in as soon as possible, so I could enjoy driving my car well before Christmas. The whole team is friendly, informative, and very helpful. I enjoyed the experience and will definitely refer this dealer to my friends and family! More